from Australia - August 30, 2019
Flew Economy Class
I recently flew Royal Brunei from Melbourne to Jakarta via Brunei. We were attracted by the low fare compared to its rivals – Garuda Indonesia, Malaysia Airlines, Singapore Airlines, Qantas – although we decided to stay a night in Brunei, rather than fly straight through to Jakarta and arrive at 2am.
The flights between Melbourne and Brunei were on Boeing 787; we were at the rear of the plane, where the row reduces from 9 seats to 8. The inflight entertainment was good, with two headphone jacks per PTV screen and a good range of movies. The food and the inflight service were above average.
The best leg of the journey was on the way back from Jakarta to Brunei, on an Airbus A320 neo. The picture and sound quality of the IFE was much clearer; even the flight map was far superior. It was a very enjoyable flight.
The only area of improvement was having to queue up at the gate a second time, so airport staff could check our in-flight luggage for liquids, aerosols and gels. I don’t understand why this can’t be done through the usual x-ray check like elsewhere.
from Australia - June 12, 2019
Flew Business Class
Never again Royal Brunei.
Never have I had a business class trip with a leaking toilet. Then to have the customer complaints claim a coffee machine. Not likely at all. Urine does not smell like coffee. Sorry but I am taking this further it’s un acceptable standards and glad we got photo proof
from United Arab Emirates - July 8, 2017
I had to ask the same staff for a blanket about four times after which he finally gave me one.
I had to ask about three times for coffee as well which eventually didn’t get made because I presume he forgot as usual. I didn’t bother asking him a fourth time since I was already frustrated with the service.
He seemed to be very attentive to white passengers, springing into action like a jack in a box, resolving their requests in under 2-3 mins whereas passengers like myself had to be behind him multiple times only to be eventually neglected.
While I’m at it i’d like to point out that the seat was malfunctioning and didn’t recline. When pointed out to the staff,they acted as if I wasn’t there.
Sorry to say but some of the staff need to be trained more on customer service or preferably be replaced!
from Australia - December 5, 2016
We flew Melbourne to London return – with RB the deal is more complicated than with some other airlines:
First the flight experience is excellent for economy – the 787 is a great plane – legroom is terrific for economy, a 4 course meal is served each leg of quite good quality and the customer service level on all flights was good. IFE is OK – take your own head phones – the supplied ones are rubbish.
Second – the price is very low compared to other airlines.
Third – the flight configuration is 3 hops of 7 – 8 hours. Having flown this route more times than I can remember I really like this configuration compared to two longer flights but its personal choice.
Fourth – RB has no back up plan – when things go wrong expect long delays. We spent an extra night in Brunei due to a maintenannce issue with one plane, but we met people who had been delayed several days. RB put us up in a very basic 3 star hotel and poor quality meals were supplied during the delay.
Would I fly them again – maybe – the cheap price and high comfort level is attractive enough to consider but you need to have flexible plans – if you need to hit a fixed date pay the extra for a bigger airline.
from Australia - December 2, 2016
Used RB for our trip from Mel to LHR last year, could not faulty any aspect, OK the IFE was limited but the cost of the flight more than made up for it. The FA on all flights were the best.
Just booked for same trip for next year.