7.6/10

    From 11 passenger reviews

    Travis

    from Australia - June 12, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Never again Royal Brunei.
    Never have I had a business class trip with a leaking toilet. Then to have the customer complaints claim a coffee machine. Not likely at all. Urine does not smell like coffee. Sorry but I am taking this further it’s un acceptable standards and glad we got photo proof

    Aaron

    from United Arab Emirates - July 8, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I had to ask the same staff for a blanket about four times after which he finally gave me one.

    I had to ask about three times for coffee as well which eventually didn’t get made because I presume he forgot as usual. I didn’t bother asking him a fourth time since I was already frustrated with the service.

    He seemed to be very attentive to white passengers, springing into action like a jack in a box, resolving their requests in under 2-3 mins whereas passengers like myself had to be behind him multiple times only to be eventually neglected.

    While I’m at it i’d like to point out that the seat was malfunctioning and didn’t recline. When pointed out to the staff,they acted as if I wasn’t there.

    Sorry to say but some of the staff need to be trained more on customer service or preferably be replaced!

    Stephen

    from Australia - December 5, 2016

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    We flew Melbourne to London return – with RB the deal is more complicated than with some other airlines:
    First the flight experience is excellent for economy – the 787 is a great plane – legroom is terrific for economy, a 4 course meal is served each leg of quite good quality and the customer service level on all flights was good. IFE is OK – take your own head phones – the supplied ones are rubbish.
    Second – the price is very low compared to other airlines.
    Third – the flight configuration is 3 hops of 7 – 8 hours. Having flown this route more times than I can remember I really like this configuration compared to two longer flights but its personal choice.
    Fourth – RB has no back up plan – when things go wrong expect long delays. We spent an extra night in Brunei due to a maintenannce issue with one plane, but we met people who had been delayed several days. RB put us up in a very basic 3 star hotel and poor quality meals were supplied during the delay.
    Would I fly them again – maybe – the cheap price and high comfort level is attractive enough to consider but you need to have flexible plans – if you need to hit a fixed date pay the extra for a bigger airline.

    John

    from Australia - December 2, 2016

    Flew Business

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Used RB for our trip from Mel to LHR last year, could not faulty any aspect, OK the IFE was limited but the cost of the flight more than made up for it. The FA on all flights were the best.
    Just booked for same trip for next year.

    Sumarni

    from Brunei - February 28, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I am very proud the RB always maintain the quality and upper class in airline industrie, i’m having professional experianced in aviation, from my view,ovr all RB able to maintain their high quality in all aspect,for quality we’re not looking the external only such as what the airline company able to provide for their customer,but the quality can be seen how their well maintain their fleet, the standard aviation of Comrcial Aircraft Requirement, Ex,the integrity of maintenance and the competence to the flight crew, beside performing pray before take off,RB also using their traditional of malay Bruneian character on their female crew and the design of interior for their aircraft, very excellent,highly recommended to passanger looking for high quality airline,all their crew very fluent to speak english and very attractive attitude while carrying out their duties for serving their passanger on board. Well Done and maintain the quality RB. I will always plan my vacation and fly with RB still on my first priority airline,My family always asking me to book their flight on RB,esp to my Parents,They confident and happy with RB,becoz the airline provide good service for Senior Citizen

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