Qatar Airways

Unfortunately, my luggage did not arrive in Melbourne. Qatar has chosen the worst ground service ever with Menzie Aviation. They don’t respond at all to calls and emails. When I went to the airport to collect my luggage, I was told it was already in the van, which is on its way somewhere in the city and will be brought to me tomorrow. 12 days later I still have no info where it is and when I will get it back. I feel completely screwed! Qatar shows no effort to help me.

Qatar is a good airline but the seats in economy are terrible. I was in total pain after just a couple of hours into a very long flight. It felt like I was sitting on a plastic seat with minimal covering.

Delayed flight, took us to the wrong airport, ignored emails requesting a refund of $90 for the extra travel I had to pay to get to the correct airport.

Our flight was delayed by an hour, so we missed our connecting flight in Doha International Airport. When we landed there, the ground staff silently gave us new tickets to London Heathrow instead of Gatwick. Upon arriving at Heathrow, we had to pay around $90 in coach fares to get to Gatwick Airport.

I sent a support request detailing the situation and requested the refund of the extra travel expenses. I received an automated response and then nothing else. After I sent a follow up email a month later, I received a human response from a customer care rep, saying she would look into it. After that, there was no further contact. I’ve emailed Qatar repeatedly but they have simply ignored me.

Qatar took us to the wrong airport without even bothering to tell us, and then ignored us when I asked them to refund the extra travel expenses they caused. I’ll never fly Qatar again, and I’d encourage others not to either.

Excellent Flight Services.
On time Departure & early arrival.
Good quality meals.
Smooth and faster Check-In
Highly Recommended.

AMAZED !!
Definitely understand why they are ranked number 1 !