7.5/10

    From 187 passenger reviews

    Haroon

    from Pakistan - October 25, 2022

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Excellent Flight Services.
    On time Departure & early arrival.
    Good quality meals.
    Smooth and faster Check-In
    Highly Recommended.

    Pierre

    from United Kingdom - September 8, 2022

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    AMAZED !!
    Definitely understand why they are ranked number 1 !

    Ian

    from United Kingdom - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Four weeks on and no response from their email team.
    After receiving an email telling me that my booking was cancelled and I would need to reschedule I was then lied to by their support team telling me that the flight was cancelled, which is why they had to move my booking. As I had another two friends on that flight I knew it was not cancelled and still going ahead from Sao Paulo to Doha. After pushing the service team they could confirm that the flight was now going ahead but if I wanted to get on it with my friends I would need to pay$5,509 to get on my original booked flight! Now it is almost impossible to speak with anyone that has even the smallest level of authority or responsibility at Qatar. Be it on the phone or in person in Doha or Sao Paulo “sorry please email us”. Now what really was infuriating but not only did the original flight booked go ahead it was empty! To be precise only 210 of the 326 seatswere taken up. They sold the weight, lied to me about the flight being cancelled and then proceeded to lie.

    MARIA

    from Spain - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was waiting for 2 hours on my boarding gate, but I was denied to get onboard my flight. No one told me why, only that I must go to a transfer desks. Once I got to the transfer desk they surprised me saying that my flight was overbooked.

    I was trying all night long to get some water, or food, or somewhere to rest and no one helped me. In fact they were quite rude. I asked for 6 or 7 times for 6 hours at their desks and I got nothing from they. I ask for an official complaint form and I was denied as well.

    The story doesn’t ends here. I’ve been trying to make a complaint to their non-existing customer care team (ironic name taking into account their absolut non-caring actions) for 2 months now, and I’m still waiting for an answer.

    If you are thinking in booking with them, I suggest you to previously take a look on the comments on their Twitter profile so you can see the mess they have when it comes about overbookings, refunds, baggage lost, and a large etcetera

    Ninni

    from Finland - August 2, 2022

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Always a pleasure flying with Qatar. Trip from NRT-DOH was quite long but the service is so extra, I love it! The staff is so extra nice and you can tell that they love what they do. The economy class of the plane (B787) was starting to get old but they recently renewed the business class with the Q-suites. Both meals had 3 choices and soo many drinks to choose from. Everything is included. The wifi worked well but the IFE was a bit hard to navigate. What can I say, no wonder Qatar is the best year after year.

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