7.6/10

    From 179 passenger reviews

    Janamitra

    from United States - October 3, 2021

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was supposed to take a flight on Qatar, but was told the evening before in Ediburgh that the flight was cancelled. I managed to get another flight at considerable expense, but to my astonishment happened to see that the flight I was booked on was not cancelled as I had been told and was in fact boarding passengers. This look place a few months ago. I was put off by this and took it up with Qatar. They told me that in fact it was not cancelled but it had been because of covid and they had to stop some nationalties from travel to Saudi Arabia. I told them it was unacceptable that they had to resort to a lie and there was in fact no restrictions. This is not an airline that is to be trusted and they refused to compensate either after promising that they will issue a certificate.

    Adam

    from Malta - July 28, 2021

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    We were escorted by someone to the Business class lounge which was very nice and comfy. Then someone came with a car to escort us to the gate where we were amongst the first to check-in. The staff tended to your every need and were very nice. Very large Tv and the seat had its own suite with a door and everything. When it is time for sleep they offered Pyjamas and made your bed while you were changing which changed into a fully flatbed. The flight was comfy too and almost no bumps arrived a bit early which was even better and landing and Take-off were very smooth as well. When we landed we were escorted by a car to get out of the airport. A chauffer was also offered.

    Jevgenija

    from Singapore - February 10, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    5 days before my flight I started contacting Qatar airways asking to add additional luggage to my booking, because on the internet I couldn’t technically add it. Qatar Central office didn’t pick up the phone, me hanging online more than 30 min. several times. Qatar Singapore office was closed due to Covid. I contacted Qatar via FB, they said I should be able to purchase luggage in the airport. They didn’t offer to help me book it online, so I thought the price should be the same.
    When I arrived to the airport, I was charged as excess luggage 50 USD per 1 kg. I was told I had to book it online (which I couldn’t). So I had to pay 2000 USD for 40 kg.It was unacceptable. I had to throw in the airport all my personal clothes and belongings to be able to keep my Christmas presents to family. It was embarrassing and traumatic. At the end I still paid for 27 kg 1350 USD. It is unfair price. I offered in the airport to upgrade me to higher class, so that it includes luggage, and it would be fair for the price. However, I was denied it.

    abdal-elah

    from Jordan - January 23, 2021

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was travel 2 ways with QA from juba to amman via diha and nirobi , the way back the QA change the time of flight from amman to doha and I stay more than 11 h in doha airport when I asked for book hotel room the refuse to give me one . and I discover when arrived to juba my luggage both broken and some item stolen , I make the clam as soon as I got access to internet ( life in south sudan not like anyplace you can get access to internet ) the QA reject my clam as below email

    (Dear Tailkh,
    After consulting with Qatar Airways on your case, please note we have been advised that, regrettably, your claim was rejected as creation of the online file was done 48hrs after your arrival.
    We sincerely apologize for the inconvenience.
    Thank you.
    With kind regards,
    Simon Maina,Swissport – Kenya. Phone+254 (0)719 055 411 / 412 )

    while in QA website mention its up to 7 days I can make the clam form . so I end up with 2 broken luggage in no where is south sudan .

    abdal-elah

    from Jordan - January 23, 2021

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I was traved with Qatar airways from amman to juba via doha and nirobi , the company change the flight time from amman and I stay 11 h in doha airport , when I asked for place to stay they refuse to give me hotel room . and when I arrived to final distention in juba I discover my luggage broken and some item stolen , when I make the clam they reject and the reason its more than 48 h please see the email after almost 2 months
    ( Dear Tailkh,
    After consulting with Qatar Airways on your case, please note we have been advised that, regrettably, your claim was rejected as creation of the online file was done 48hrs after your arrival.
    We sincerely apologize for the inconvenience.
    Thank you.
    With kind regards,
    Simon Maina,
    Swissport – Kenya.
    Phone
    +254 (0)719 055 411 / 412 )

    while in QA website they mention up to 7 days . and I contact QA and the sender direct but no one interest to reply ….?
    now I end up in South sudan with broken luggage …….?

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