7.6/10

    From 177 passenger reviews

    Jevgenija

    from Singapore - February 10, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    5 days before my flight I started contacting Qatar airways asking to add additional luggage to my booking, because on the internet I couldn’t technically add it. Qatar Central office didn’t pick up the phone, me hanging online more than 30 min. several times. Qatar Singapore office was closed due to Covid. I contacted Qatar via FB, they said I should be able to purchase luggage in the airport. They didn’t offer to help me book it online, so I thought the price should be the same.
    When I arrived to the airport, I was charged as excess luggage 50 USD per 1 kg. I was told I had to book it online (which I couldn’t). So I had to pay 2000 USD for 40 kg.It was unacceptable. I had to throw in the airport all my personal clothes and belongings to be able to keep my Christmas presents to family. It was embarrassing and traumatic. At the end I still paid for 27 kg 1350 USD. It is unfair price. I offered in the airport to upgrade me to higher class, so that it includes luggage, and it would be fair for the price. However, I was denied it.

    abdal-elah

    from Jordan - January 23, 2021

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was travel 2 ways with QA from juba to amman via diha and nirobi , the way back the QA change the time of flight from amman to doha and I stay more than 11 h in doha airport when I asked for book hotel room the refuse to give me one . and I discover when arrived to juba my luggage both broken and some item stolen , I make the clam as soon as I got access to internet ( life in south sudan not like anyplace you can get access to internet ) the QA reject my clam as below email

    (Dear Tailkh,
    After consulting with Qatar Airways on your case, please note we have been advised that, regrettably, your claim was rejected as creation of the online file was done 48hrs after your arrival.
    We sincerely apologize for the inconvenience.
    Thank you.
    With kind regards,
    Simon Maina,Swissport – Kenya. Phone+254 (0)719 055 411 / 412 )

    while in QA website mention its up to 7 days I can make the clam form . so I end up with 2 broken luggage in no where is south sudan .

    abdal-elah

    from Jordan - January 23, 2021

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I was traved with Qatar airways from amman to juba via doha and nirobi , the company change the flight time from amman and I stay 11 h in doha airport , when I asked for place to stay they refuse to give me hotel room . and when I arrived to final distention in juba I discover my luggage broken and some item stolen , when I make the clam they reject and the reason its more than 48 h please see the email after almost 2 months
    ( Dear Tailkh,
    After consulting with Qatar Airways on your case, please note we have been advised that, regrettably, your claim was rejected as creation of the online file was done 48hrs after your arrival.
    We sincerely apologize for the inconvenience.
    Thank you.
    With kind regards,
    Simon Maina,
    Swissport – Kenya.
    Phone
    +254 (0)719 055 411 / 412 )

    while in QA website they mention up to 7 days . and I contact QA and the sender direct but no one interest to reply ….?
    now I end up in South sudan with broken luggage …….?

    martin

    from Qatar Airways review by martin - February 3, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    nice

    John

    from Australia - December 3, 2019

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Overall a good experience on flights from Perth to Madrid.
    Cabin staff were very good.
    Food was excellent.
    Mean with wine portions.

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