Qatar Airways

I have purchased a number of Qatar QSuites, although more than half the time, Qatar downgraded the plane to an older-style business class… once very old. Of course, they do not apologize for this but refer you to the fine print. My last flight was a QSuite but my chair was broken… and it was broken in a very uncomfortable position that ended up causing me a lot of neck and back pain. It was a horrible flight. Having spent $3650, in lieu of this long and terribly uncomfortable flight that led to a migraine, they offered me 7000 Axios point, which basically covers a cup of coffee. Their customer service is horrible… and they never take care of you… and I am Platinum! So, if you don’t have Gold/Platinum, know that they will never take responsibility for the problems you experience. Check-in was full of mistakes, causing me to have to wait for a corrected ticket, all the business class luggage came out after all the economy… and, while their prices are going up, their food quality has definitely come down a few notches as well. ALL very sad.

The space in economy is great, but unfortunately that’s all the good I could see with Qatar Airways.

Regarding airplanes, it should be mentioned that Qatar Airways picks up people in Zurich with the latest aircraft and brings them back again; but on the onward flights uses partly very old aircraft which are then no longer so comfortable.

The entertainment program is very weak for a global airline. On the flight from Zurich to Doha everything was great and good; large screen and large selection of German movies. On the onward flight from Doha to Bangkok, however, the entertainment program was very, very, very poor. There was no program and no movies in German and in the settings could not be switched to the German language; for adults who speak English, this is still possible, but is also not comfortable and worthy of a global airline in the top places in rankings, but for children who can not speak English, this does not work at all and is absolutely unacceptable.

I don’t know what criteria you use for your rankings. Your result resp. your ranking is absolutely useless if the experiences of a trip with a family are so bad afterwards.

Cabin Cru Mrs Tooran was very efficient and doing her Job very well.

Did not provide QSuites on 50% of the sectors booked. Substituted very old 777 that was not nearly as comfortable. On one 16 hour flight from Doha to Miami my remote for the IFE did not work. Also experienced homophobic attitude and comments from a gate agent in Doha airport.

Rather disappointed with this airline. I believe it was better in the past. For starters, the Call Centers give wrong information. The flight of ours for a domestic flight connecting to their international flight was cancelled. Yet Qatar never informed us of that.
Also, the food has decreased in quantity. Also, they come around with ONE round of drinks. NO tea or coffee post meal.

Will not use again.