QantasLink

Just terrible, crap planes always late. I always fly home from broome to perth on them I can’t remember the last flight that was ontime. Also remember to add atleast 10mins to the stated arrival time to alow for the cattle truck busses you will be crammed into for the trip from the jet to the terminal. If it says arrive 9:20 pm you will be luck to be lucky if you are off the plane before ten

Qantas “lunch” during flight from Broome to Perth on January 3, 2014…Dry, tasteless and a disgrace for one of the most expensive intra-state flights in Australia.

For medical reasons I regularly fly the Broome to Perth route using a mix of Qantas and Virgin Services. On seat space and food I would give Virgin quite a high rating and Qantas quite a poor rating.

Is the service provided on Qantas Link (regional service) different from when travelling interstate? Our experience would suggest so.

A recent holiday to Broome (November 5 – 8) on a new 737, we delighted in the fit out of the new aircraft, but were left appalled at the food and beverage service offered. The mid morning flight (to Broome) indicated lunch and we were offered a pizza sub (no choice) and a coffee. Later they gave out apples, and then ran out half way down the aircraft. On the return flight (1pm), we were handed a chicken and avocado sandwich (no choice) and a coffee. The sandwich was of dubious quality and left us wanting a little more for lunch on a 2.5 hour flight.

After having travelled on 3 separate occasions with Qantas this year, we were shocked when comparing the food offered on the regional flight, as compared with going to Tasmania and South Australia. The interstate flights left us singing the praises of Qantas for the quality of airline food and beverages they provided. When going to Adelaide, we paid less for the flight (than Broome), travelled the same flight time, but the regional service was sub standard in comparison.

After complaining to Qantas, I received (after 4 weeks) a standard email apology and indicated it had been passed to the appropriate manager. There was no direct answer to my concerns.

We’ve always supported the Australian carrier; however our most recent experience has left us thinking that maybe the opposition might be worth a look next time.

EDITORS COMMENT: Qantaslink is a regional service and the difference in food and beverage is probably the biggest give away of this. Despite this the offering on Qantaslink is better than most regional carriers around the world – on a similar flight else where you would get nothing or have to pay for it. The service offered by Qantas between capital cities in Australia is referred to as a cityflyer service and it is here that you do get the better food and beverage options.

I flew from Perth to Broome on Qantas link on an Boeing 717 it was a very standard flight and i expected more from a big name like Qantas.