Qantas

I tried to book online and the website crashed. I called Qantas and booked directly, the agent entered my name (Warner, not exactly unusual) incorrectly despite me spelling it twice.

After hours over many phone calls (and many broken promises to call back), Qantas tell me that the name can’t be changed, and the seats are no longer available anyway, so my only option is to cancel and get a refund.

Qantas used to have good customer service, but after their COVID layoffs, there is noone left who is able (or cares enough) to fix this kind of problem.

I won’t be flying Qantas for a while. If you have to, absolutely do not book direct. Use a travel agent.

Flew with Qantas from Brisbane to Los Angeles in August. The crew on board the flight was amazing. Their customer service was exellent. Didn’t have any issues with baggage or check-in which was in the news a few months ago. Covid was hard on all the airlines around the world, especially our national carrier. There’s a long way to go before we get back to pre-covid flying but Qantas is handling it very well. Food was great on board and the crew came through regularly with water and some snacks. Watched the new Top Gun movie and had a good sleep. Toilets and floors were regularly checked for rubbish and picked up by staff. Great job! Thanks for the amazing flight!

Travelled Auckland to Melbourne. Checkin split seated us including our young children and were reluctant to sit us together. Cabin crew great service as always. Food terrible and less drink options including no alcohol when previously Qantas offered this on all services. Plane was tired and could do with a refurbish. Luggage came out fast

Qantas cancelled my flight due to COVID. The flight was exchanged for a voucher. However, it is impossible to actually use the voucher and book my ticket. I am not allowed to book online and get a message saying I must call Qantas. But Qantas don’t pick up the telephone. I’ve waited hours and, the one time I got through, was disconnected. I’ve written to their email address several time but just get a message saying that they will get back to me. My initial contact with them was on April 18th, 2022 but I still haven’t heard anything back. Three months later it seems clear that they are not going to get back to me. I cannot visit their office since I live in Japan and there is not an office near me. I feel extremely frustrated at an airline that seems happy to take my money but is making it as difficult as possible to actually book the flight that I have already paid for.

QANTAS outsourced it’s baggage handling yet now blame “not enough people” for the woeful baggage experience which we experienced from MEL to MCY 19th July 2022. Checked bags arrived a day late…
The truth must be bad business management is to blame for the baggage fiasco. Qantas dont seem to understand that the baggage is a non negotiable part of the items paid to transport.
After 20 years with qantas loyalty gone now.