5.8/10

    From 374 passenger reviews

    Joel

    from Qantas review by Joel - June 11, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My last flight with Qantas left me wanting to fly them again. On boarding to return home, after a long stay in Asia, I was welcomed on board with “Welcome back”. It’s the little things, right?
    I found the meals averaged each other out. The first was great, the one prior to landing, not so much. Overall the service, entertainment and professionalism made this a pleasant flight. The only complaint I have would be the charge on choosing a seat prior to checking in online.
    All things considered however, I would not hesitate to fly Qantas again.

    Kevin

    from Australia - June 2, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This is a pre take of review. I am flying to the US soon, and have done the transpacific route at least 30 times, having lived in the US for 15 years. In that time have used UA, Delta, ANZ, Air Nui, Singapore, Cathay, VA, QF also… In the past QF and VA were always a pleasure to board at LAX if for no other reason than the “G’day” factor making you feel right at home. However, prior to this flight I have asked QF to change my Per-Mel leg to a flight earlier that day. So after waiting for 2 calls, more than 30 minutes each, I tried the option of texting.. They came up with a change fee of, wait for it, $2641.64. Not just the $200 + $85 change fee. NO amount of texting could resolve this and all I got was PLATITUDES about “I can tell you are upset with this””” NO Calls, no offer to help…I now HAVE to take this FLight AJ doesn’t care how much he runs this once world class airline down. It is now all about Greed and Avarice. Shame on you QF.

    Andrew

    from Australia - May 28, 2019

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flight from Singapore to Perth on an old recycled A330 (was previously used by Jetstar dating back to 2007). The plane is outdated, seats are tired and no fixed monitors in the headrests, using attachable Ipads). The service by the crew was reasonable, however, not as good as many competitors. The Qantas crew appear to have the attitude of 1970s style school teachers, a sense of self importance and on the authoritarian side, rather than hospitality staff. Meals and drinks are definitely well short on expectations for a full service national carrier. Warm bottled water in the back of seat rest, really? Staff too busy to service? Tea and Coffee served in paper cups… What about the environment? On a positive note, the plane departed and arrived precisely on schedule, which was pleasing. Whilst Qantas continues to use Terminal 3 for international flights which is poorly resourced, I will not fly with them again.

    Rod

    from Australia - April 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    When will qantas treat passengerS flying from Perth to a decent plane. I, and others I spoke to are rather peeved that we have to squeeze into a 737 for this long flight, both to and from Sydney. To rub it in we had to board via stairs in the dam rain and found there was no entertainment unless one brought their own. For many years we have enjoyed the airbus 330 but I feel it is now time to fly with the completion.

    Bill

    from United States - April 12, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We had a 10:30 pm flight out of LAX to Sydney – We arrived at the airport 3 hours early to find out our flight had been delayed to the following morning. They said it was due to being short one pilot but being in the LA hub how hard would it be to find a pilot. Since there were A LOT of open seats I would say they were trying to save a buck at our expense. After complaining to the person in charge they put us on a flight to Melbourne that night with a connecting flight to Sydney.

    Myself and many others who switched flights via Melbourne and Brisbane made it on Friday but without our luggage. Qantas left over 200 bags at LAX because they did not put enough fuel on the plane …. Nice excuse. Qantas did NOT even bother to notify any of us until we waited at baggage claim for 30 minutes.

    You would think Qantas would want to do everything possible to make up for the flight delay and luggage issues but nothing, other than ” did you purchase travel insurance “?

    View all Reviews

    SHARE