5.8/10

    From 341 passenger reviews

    Robert

    from Australia - November 10, 2017

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    An excellent flight. The professionalism shone through. The staff were friendly and most efficient. I watched how they cared for a very frail and elderly passenger in the row in front of me and was more than impressed with the care they offered. My other test – was the flight on time ? And it was. The food and beverages on offer was better than expected – for airline food. The seats were comfortable. Overall, a flight without issue. Qantas delivers superior service and it shows.

    Jos

    from Belgium - November 4, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Very disappointing travel experience On my recent travel to Australia I had a very disappointing experience with Qantas. 1. Due to circumstances we wanted to change our flight form Darwin – Adelaide. Online we got a message “contact the office” …. So we tried top telephone 131313. We placed three calls: the first one being 37 minutes, the second one being 20 minutes and the third one more than 40 minutes…… But we never got anybody on the line, only some completely ridiculus ever repeating message. So we purchased some internet time, and wde tried the “chat”. It worked …. But in the end the person could not help because there was a small fee involved, and he could not handle financial transactions. He advised us to contact either an office or by telephone. Contacting an office Friday at 9PM in Alice Springs is certainly not evident. And telephoning …. not possible. So service of Qantas: ZERO, nothing. We solved the problem by booking a flight Alice Springs-Darwin by Virgin Australia. 2. I don’t think anybody of the Management has ever travelled in economy class. The food is simply bad. On our flight Dubai-Melbourne we got as breakfast (after a flight of 11 hours) a small box containing cereals and some milk. Bread ??? Eggs ??? Fruit ?? On the similar flight Adelaide –Dubai, but operated by Emirates, we even got a choice of eggs, we got fruit, we got bread …. On the flight Darwin-Adelaide we got as lunch a small box containing some Asian food. Nothing else ….. Honestly, the smallest roadside shop sells 10 times better food than this. It was simply disgusting …… Drinks have to be paid for !! On the flight by Virgin Australia we got a decent lunch and free drinks. 3. E-mail messages are simply not replied to, maybe somewhere next year – who knows. All this makes me sure to nominate QANTAS as the worst airline of the year…..

    James

    from Australia - October 13, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I had booked a Business class seat return to Johannesburg on QF 63 and QF 64. On the return leg 8 passengers were bumped down to Economy from Business because the 747 was not configured to accommodate the bookings. What sort of management is this. The economy was crammed full with 3 cabin staff (not 4) in each cabin section – part of the cost cutting, no drink service because the departure was 2 hrs late and an alfoil clad dish with a bread roll on top dropped in front of you for dinner. How can they treat customers in this way particularly those who save for the big trip and are not prepared to challenge this behaviour? This was my last Qantas flight. Do yourself a favour, there are far better airlines out of Australia if you want a pleasant trip. Give these cost cutters a miss. Appalling experience.

    Cathy

    from United States - October 13, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    On my recent flights, I have notice the very obvious decrease in service on the long-haul meal trays are missing small items of food and now are just a simple meal plus bread roll and desert. The service time i.e. How long food trays are left in front of people has expanded, tea and coffee is offered once only and if you ask for additional I have been told it is coming but never does. Today food trays were left for more than 45 minutes in front of customers. In addition, once again, not all breakfast could be complete due to some mx up in catering ….an excuse I have heard more than twice in recent flights. Qantas should get it right!! During the flight, water and occasional juice is walked through but if a snack arrives it is some toasted ‘muck’ that is over heated numerous times and is actually inedible…the fresh fruit consists of small, hard apples…there is only one walk through with that during a 14-hour flight…to be honest flight staff are very thin on the ground. On my last two international flights, there has been one bathroom with problems either out of order or doors not closing correctly and locking fliers inside. This morning the toilet in my section was very dirty, very little toilet paper, paper hand towels and low soap levels. I notified a flight steward but it was no attended to until more fliers complained. Competitive prices don’t make up for the drastic drop in service in Qantas. I have been a loyal customer for 15 + years but will never again fly with them.

    Vivien

    from Australia - August 16, 2017

    Flew Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Booked an Emirates flight only to be on an Qantas A330plane.
    The most uncomfortable seats I have ever travelled on. Thin 2cm pad of what felt like concrete.
    Then in the foot space there is a thin metal box which must contain electronics for the seat in front, directly where a person’s foot would place in a natural position so you must awkwardly have one leg positioned to the side. This added to the discomfort of the seat made Sydney to Bangkok extremely uncomfortable and impossible to do the qantas recommended DVT exercises.
    Unfortunately my return Emirates journey is also being operated by qantas which I dread.
    Staff were very nice which is the only redeeming part of the journey.

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