5.8/10

    From 386 passenger reviews

    Joe

    from Australia - July 10, 2021

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Qantas cancelled return flight from Queenstown to Brisbane just 24hrs before departure. Offered flight 2 days later (cost @ our expense), refund ( too late to cxl tours, car hire, accomm) or fly earlier via Sydney. Airlines need to stop offering flights when they know there will not be enough passengers and can then bump you off to another one of their flights within Australia and no consideration to passengers.

    Ryan

    from Australia - June 10, 2021

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Really good, Took the now retired 747 from Sydney to Melbourne. Felt like full service International Premium Economy for a 2-hour domestic flight!

    David

    from Australia - June 6, 2021

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    QF651 Sydney to Perth on evening 4 June 2021 was well below business class standard. Firstly, the plane had stored a raft in one of the overhead lockers above business row 3. As no passengers were allowed to store bags in this locker, the stewards had to cram bags in numerous lockers causing confusion and I had to call out to distribute the bags to various passengers before I could remove my bags on arrival in Perth. The raft took up 16% of the space that should have been available to passengers. Business class passengers pay a lot of money for these flights and should not have the storage space to which they are entitled denied to them. This did not occur on our flight from Perth to Sydney so why was it necessary on this flight! We then found there were no headphones in any business class seats. On request the stewards could only give us the poorer quality economy headphones. To cap it off, the food options were so poor, some of the business class passengers opted for the economy meals instead.

    Gary

    from Australia - January 30, 2021

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Continues to disappoint on every flight, medieocre service to frankly a questionable level as its supposed status as a national flag carrier. Not withstanding the previous comment the unquestionable excellent Safety standards of Qantas are what keeps me flying them.

    Richard

    from United Kingdom - August 12, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Wonderful staff can’t fault always happy to serve

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