5.7/10

    From 400 passenger reviews

    Hedgehog

    from Australia - January 5, 2023

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Best airline in the world. Good service, safe. Flew Sydney to London stopping Singapore. Qfa1 and qfa2 not late at all. The food wasn’t too nice though.

    Jeff

    from Australia - January 4, 2023

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Over the years I have flown with Qantas and other Australian airlines within Australia and overseas. I am
    a Gold FF so do benefit from accessing the lounge in Australia and New Zealand. My recent flight from Melbourne to Auckland is pretty typical of what you can expect with limited competition. Qantas only use B737 on this service so you’re not getting state of the art planes they are older aircraft and for what they charge is pretty average for a 3 1/2 hour flight.

    Flight crew are friendly and professional if not a bit too serious at times. The food is quite disappointing in economy, certainly not Neil Perry quality. You do get free alcohol so if you’re a big drinker then this probably represents good value for money.

    No WIFI which is pathetic for a major airline these days. You do get an average entertainment system with some movies but overall very disappointing compared with other airlines. They didn’t lose my luggage but the flight out of Melbourne was delayed by an hour.

    Stephen

    from Australia - December 13, 2022

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    QF! sydney to london…very average for post covid…not much better than Qantas domestic but then your only stuck on that for 1 to 4 hours. Reminded me why I dont fly qantas….at least the fare was relatively cheap and it seemed safe.

    Joseph

    from New Zealand - November 3, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We double booked a flight for an employee so we cancelled one flight.

    Over the last 9 weeks I have been assured 2 times by the Qantas helpdesk that a flight has been cancelled. Today I received a flight confirmation notification clearly showing that the flight has not been cancelled.
    Upon calling I was notified that I was not able to cancel the flight despite being the person who made the booking and also being clearly shown as the booking contact.

    Even if we do get this flight cancelled before it will take 6-8 weeks to receive a refund. Qantas are a joke.

    Sam

    from Australia - November 3, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I tried to book online and the website crashed. I called Qantas and booked directly, the agent entered my name (Warner, not exactly unusual) incorrectly despite me spelling it twice.

    After hours over many phone calls (and many broken promises to call back), Qantas tell me that the name can’t be changed, and the seats are no longer available anyway, so my only option is to cancel and get a refund.

    Qantas used to have good customer service, but after their COVID layoffs, there is noone left who is able (or cares enough) to fix this kind of problem.

    I won’t be flying Qantas for a while. If you have to, absolutely do not book direct. Use a travel agent.

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