5.8/10

    From 345 passenger reviews

    Ron

    from Australia - January 10, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    We flew from brisbane to bangkok back in 2015 and couldn’t fault them in anyway, everything was great, we departed on time and arrived spot on time, the staff were more then helpful and continued to be of great help and provide a professional service throughout the entire 12 hour flight, The food that was served was absolutely amazing – even for an airline, i mean its almost like they were trying to fatten us up for the winter. from within 30 minutes of departure we received juice, cheese and crackers and not long after it was a full hot meal followed by a dessert. and every 45 minutes or so we were offered coffee, tea hot choc, cookies and ice creams. i would recommend qantas over any other airline i have travelled on infant I’ve just re booked flights for april this year and didn’t even look around at other airlines. hopefully this has been of some help

    Rod

    from Australia - January 10, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I flew Brisbane-Perth-Melbourne-Brisbane. The good part was the ease of online booking, but it all went downhill from there! I paid extra to use the Qantas Lounges – my first impression was “Coles Cafeteria”, very spartan, limited food and in Perth at least, very crowded. The barista making coffee was a nice touch, as long as you didn’t mind waiting. Once onboard, it got worse. I’d booked an Emergency Exit row, so at least i had adequate legroom, but the seat was narrow & uncomfortable. The cabin crew were unsmiling & unfriendly, seemed to treat the passengers as a necessary evil and delighted in barking orders. JetStar cabin cre compare very favourably to them. The food was appalling; a hot carboard box that smelled evilly and tasted of nothing in particular. And, 5 long hours later, it took Qantas 40 minutes from the on-chocks time to deliver the checked-in bags. Interestingly, the next sector was again in a B737 but with the older-style cabin furnishings – this was MUCH more comfortable.

    Paul

    from Australia - January 6, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I know how Qantas is making a profit. we returned to Australia on QF002 on the 2/01/18 from Dubai arrived at about 06:30. Plane, Airbus A380. We were in row 49 A and B. One row behind the legroom seats. There were 502, approximately, people on board. There is just enough room in the seat space for Qantas not to be charged with some sort of crime of entrapment. When the seat in front is put back, and it was, there is less space than there is for a battery hen. Extricating one’s self from this space on a 14 hour leg to go to the toilet or just get OUT for a while is one of nature’s miracles of escapism. Silver metal tape was used in a couple of the toilets to keep the cowling surrounds under the toilets in place. The toilets had not been cleaned PROPERLY, The food made me think of a Dickensian prison meal. A small, 6″ x 4″ flat plastic dish, of 1″ hight full the cheapest possible stuff. This was the worst flight I have ever experienced. The other 3 legs. 2 going over, both Qantas, were equally horrible, and the first of the return legs, Emirates (code share), seemed disorganised and was not what I was expecting after hearing such good things about it. There must be at least a moral code not to treat people like this. It is actually disgusting. I used to be a Qantas fan but things have taken a definite slide to the bottom. I will not be flying with either of Qantas or Emirates again. My airline of choice from now on will be Singapore.

    Robert

    from Australia - November 21, 2017

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    It is easy to see why the Australasian carriers scored so well in the annual AirlineRatings reviews. The Qantas aircraft was clean and comfortable. The flight departed and arrived early. The crew were friendly and more than helpful. They seemed to genuinely enjoy their jobs and it showed. In stark contrast to recent experiences on American carriers. The food and beverage service was more than acceptable, with the caveat that we are talking about airline food. Overall an excellent flight – couldn’t find anything to fault.

    Robert

    from Australia - November 10, 2017

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    An excellent flight. The professionalism shone through. The staff were friendly and most efficient. I watched how they cared for a very frail and elderly passenger in the row in front of me and was more than impressed with the care they offered. My other test – was the flight on time ? And it was. The food and beverages on offer was better than expected – for airline food. The seats were comfortable. Overall, a flight without issue. Qantas delivers superior service and it shows.

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