5.8/10

    From 377 passenger reviews

    Prue

    from Australia - December 16, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    QANTAS remain the best of the best!

    David

    from Canada - November 28, 2019

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Do Not Fly Qantas Airlines
    They are a scam promising to reserve preferred seating. I paid a lot of money 11 months ahead of time for preferred seating and day of flight they assigned me to worst seats on plane. Said sorry it happens, and refunded me the difference. No amicable agreed solution. Fly Air Canada, Virgin, Air New Zealand, China Air, United, Delta. Complaints don’t get back to you. Do not fly Qantas, they lie. Never again. Do not trust them. Stay away, book another airline but do not fly Qantas.

    Jason

    from Australia - November 4, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flew Business class Singapore to Melbourne on the Airbus A380. Overall a horrible experience. Interior is old and falling apart, entertainment systems just popped up all over the place on take off and landing, bits of the seats fell off too. Food not much better than Economy. Staff were generally rude, looked tired and over it. Flat bed mattress on the A380 was worn and had holes in it. Qantas business lounge was packed, food was cold. Disorganized boarding service, no priority boarding for business class, they were processing all passengers at the same time. Not a care given. Both Emirates and Singapore Airlines offer an exceptional product on this route for generally the same price, with exceptional lounges whereas Qantas is a really horrible experience. I wouldn’t fly this airline again unless I fly on points for free and even then I will attempt to spent those points on a partnered airline.

    howie

    from Qantas review by howie - July 26, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Late, Late and Late

    i have flown qantas on four occasions in 2019 flying to SE Asia countries, the departure flight(s) have been on average 45 mins late the arrival flight on average 1 hour late

    experience has been shocking, if you have connecting flights i advise you leave a 3-4 hour window

    SERENA

    from Australia - July 18, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst experience ever.
    Left Bologna destination Sydney. One-stop: Dubai. The first flight operated by Emirates while the second flight by Qantas.
    Very surprised I only get one boarding pass Bologna-Dubai.Confused, I asked the staff member why, He said, I cannot get you the second boarding pass because is operated by Qantas.Dubai, I went straight to their desk.
    When her supervisor came she told me, there was an overbooking so she couldn’t give me the boarding pass for the flight I paid for. I asked what was happening next, she said she didn’t know and I had to call my agency to fix it.
    Stressed out about the situation without any resolution I start to cry and I asked to help me. She said she was going to put me in the next flight 10 hours later.I asked if I meant to have accommodation for the discomfort. She said we got beautiful couches on the second floor on the right!

    Finally, I got on the second flight,I asked the cabin crew to have some water she reply I had to sit down and wait because I was one on 500 passengers and she was by her self.
    Customer service, very bad.

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