5.8/10

    From 373 passenger reviews

    SERENA

    from Australia - July 18, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst experience ever.
    Left Bologna destination Sydney. One-stop: Dubai. The first flight operated by Emirates while the second flight by Qantas.
    Very surprised I only get one boarding pass Bologna-Dubai.Confused, I asked the staff member why, He said, I cannot get you the second boarding pass because is operated by Qantas.Dubai, I went straight to their desk.
    When her supervisor came she told me, there was an overbooking so she couldn’t give me the boarding pass for the flight I paid for. I asked what was happening next, she said she didn’t know and I had to call my agency to fix it.
    Stressed out about the situation without any resolution I start to cry and I asked to help me. She said she was going to put me in the next flight 10 hours later.I asked if I meant to have accommodation for the discomfort. She said we got beautiful couches on the second floor on the right!

    Finally, I got on the second flight,I asked the cabin crew to have some water she reply I had to sit down and wait because I was one on 500 passengers and she was by her self.
    Customer service, very bad.

    Leong

    from Singapore - June 25, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Qantas has been my favourite airline so far from wine to liquor, I believe as economy passengers we do not have a variety of meal to choose from as it is done at the catering company the the airport hires (in sector country), for Singapore it is SATS Catering, Melbourne is Gate Gourmet Catering or dnata Catering.

    I am looking forward to fly again with Qantas, having either sparkling, white or red to pair with my meal and their warm cheery smiles.

    Jane

    from Indonesia - June 24, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great airline, but they should fly direct to Lombok. It is the new Bali so they should think about direct flights.
    If you go to Senggigi in Lombok stay at Kebun Rohani Cottages🌴

    Gary

    from Australia - June 18, 2019

    Flew Business Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Continues to be a mediocre operator internationally. Domestically far better

    Joel

    from Qantas review by Joel - June 11, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My last flight with Qantas left me wanting to fly them again. On boarding to return home, after a long stay in Asia, I was welcomed on board with “Welcome back”. It’s the little things, right?
    I found the meals averaged each other out. The first was great, the one prior to landing, not so much. Overall the service, entertainment and professionalism made this a pleasant flight. The only complaint I have would be the charge on choosing a seat prior to checking in online.
    All things considered however, I would not hesitate to fly Qantas again.

    View all Reviews

    SHARE