5.8/10

    From 366 passenger reviews

    Rod

    from Australia - April 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    When will qantas treat passengerS flying from Perth to a decent plane. I, and others I spoke to are rather peeved that we have to squeeze into a 737 for this long flight, both to and from Sydney. To rub it in we had to board via stairs in the dam rain and found there was no entertainment unless one brought their own. For many years we have enjoyed the airbus 330 but I feel it is now time to fly with the completion.

    Bill

    from United States - April 12, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We had a 10:30 pm flight out of LAX to Sydney – We arrived at the airport 3 hours early to find out our flight had been delayed to the following morning. They said it was due to being short one pilot but being in the LA hub how hard would it be to find a pilot. Since there were A LOT of open seats I would say they were trying to save a buck at our expense. After complaining to the person in charge they put us on a flight to Melbourne that night with a connecting flight to Sydney.

    Myself and many others who switched flights via Melbourne and Brisbane made it on Friday but without our luggage. Qantas left over 200 bags at LAX because they did not put enough fuel on the plane …. Nice excuse. Qantas did NOT even bother to notify any of us until we waited at baggage claim for 30 minutes.

    You would think Qantas would want to do everything possible to make up for the flight delay and luggage issues but nothing, other than ” did you purchase travel insurance “?

    Gary

    from Australia - April 9, 2019

    Flew Business Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Continues to disapppoint.. The national carrier simply does not compare to its international competition

    Michael

    from Australia - March 25, 2019

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    When it came time for dessert, I was told that a vegan dessert hadn’t been loaded for me (despite having supplied my vegan entree and main) and they frantically looked through the cabin and came back with a very cold and hard muffin in a paper patty case and served me that. Incredibly disappointing. I’ve been served this same muffin in economy on domestic flights, and this was not what I expected for first class international.

    On my return from Dallas, I noticed that the catering was completely different, no signature cocktails, fewer breakfast choices and a particularly poor standard of catering.

    While I can’t fault the seat or the service, Qantas needs to up their game when it comes to catering and accept that veganism is on the rise and we also expect exceptional meals, and if this is something that Neil Perry can’t do they need to look to another chef to provide culinary expertise. Also, catering out of the USA is dismal, I’ve flown out of three ports with Qantas (SFO, LAX & DFW) and the food is better on domestic flights within Australia, particularly for a vegan!

    Michael

    from Australia - March 25, 2019

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Having lived six years in America, it’s such a pleasure to come back to Australia and fly Qantas. I feel like a human being again. The service rarely disappoints, and everything is seamless from check-in to landing. The product is only getting better with free wi-fi and amazing catering out within Australia, even for a lowly vegan like myself.

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