5.8/10

    From 358 passenger reviews

    Marcel

    from Switzerland - January 5, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    As a part of my Family lives in Brisbane and now in Adelaide I have been travelling from Switzerland to Australia for 17 years on average two times per year. Not a single flight was delayed! Cooperation with British Airways, Emirates, Jet Star and Qantas Link works perfect. I always feel safe and in good hands! The excellent Qantas Frequent Flyer program enables me to pay towards accomodation, upgrades and domestic flights. 17 years of travelling all over the world with Qantas and nothing to compain.

    Tan

    from Australia - December 7, 2018

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I was shock when Qantas was awarded No 3 on the Airline Ratings in 2019 . It deserved no 300 equalling to the North American and African airlines . On one my flight to Singapore in 2017 , the cabin attendant was rudely told me that I cannot have the ice cream and a cheese platter desert choice . She told me that she only served me if there was some left over .Qantas I paid full fare for my seat unlike some other passengers in the business cabin who either Qantas employee who score cheap upgrade or company paid tickets. On another flight out of Hong Kong I was told my choice of Asian breakfast could not be accodated as they only 2 Asian breakfast for 32 business class passengers . Get real Qantas, I am only flew Singapore Airline internationally and Virgin Australia domestically

    Peter

    from Australia - November 27, 2018

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Qantas is the definitely the best domestic airline in Australia. Fantastic business suite seat and awesome beverage and food. The staff are really nice and pretty helpful. I was surprised they provide hot meals for the Melbourne – Sydney service because thats a super short service only an hour. The Qantas domestic lounge is absolutely the best domestic lounge in the world. They offer a variety of food and drinks which is feel like an international lunge. Well done Qantas!

    jeremy

    from Australia - November 22, 2018

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Qantas flight QF24 from Bangkok to Sydney on the 6th of September 2018 from Qantas. The plane for this plane was an A330 – 200, with 2-2-2 configuration in business class , my seat 3E. This was the most uncomfortable seat that I have ever had for any airline, including; American, United, Singapore, Jet Airways, Silk Air, Tiger, Indigo, BA, Lufthansa, Cathay, Dragonair, China Southern Ryan Air, Easyjet and Alitalia.  The problem is that the seats are very old, and the polyurethane foam has collapsed and as a result when seated upright you can feel the hard support structure under the foam. It is apparent that Qantas does not include the condition and quality of the seat in its regular maintenance program. Sitting on a blanket alleviates the problem, but it is ridiculous to have to do this in business class. It is also very unusual not to have a business class seat on long haul travel that does not recline to a flat position. Its all about getting to sleep on night flights.  The problem with this (these) planes is well known amongst Qantas staff. On previous flights with this plane flight staff have said that the plane was supposed to have been retired but was brought back into service to deal with a short term issue, and that it would not be used again. I am not the only person to complain about the comfort of these seats , I have heard 3 or 4 people complain about seat comfort on a single flight.  On this particular flight the controls for the entertainment system for my seat didn’t work properly and didn’t work at all for the lady in 3A. At one point there were 4 customers in business class all talking about problems with their seats. One of them opined that Qantas standards had been on the slide for a long time, and poor standards had become normal for Qantas.

    Dylan

    from - September 10, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have flown on Qantas many times and every time is a dream. Such friendly staff and amazing food. I just flew internationally with Qantas and it was pleasent flight, even in economy for 14 hours.

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