Qantas

I flew with Qantas from Singapore to Melbourne on the overnight flight – red eye they call it. On take-off at night, Qantas does not dim or turn off the bright cabin lights. This is disappointing and not safe. There was no proper supper service as such, with no wines or beer offered, we were just HANDED a hot cardboard box that contained a horrible pastry thing that I could not eat. The serving trays are gone. I threw it away. Qantas has NO mask mandate (apparently customers complained, so they scrapped it – making money is more important than protecting passengers from COVID). Many people were coughing and there was very little actual service from the attendants. The seats are smaller now. The heating was turned low for the flight and it was quite cold on board. The plane was an old A330. I think it is time to update. The breakfast served was quite fine thank you. I caught Covid-19 so I was NOT happy with this flight – considering MANY people were coughing. I will NOT fly Qantas ever again.

Qantas cancelled our flight two years ago and still has not refunded us the hundreds of dollars in excess baggage we paid for. I’ve spoken to them about this many times, and they don’t deny they owe us the money; they just say someone will get back to us about it, and no one ever does.

Any time I phone they say they have no record of any of the hours and hours I’ve spent on the phone with them before, and say they need all the information again. If I have a reference number from the last call, when I call again they say the number doesn’t refer to anything and they have no record of the case. The worst customer service I’ve ever encountered, and it’s cost us money we couldn’t spare – but they really don’t care. Avoid at all costs.

Best airline in the world. Good service, safe. Flew Sydney to London stopping Singapore. Qfa1 and qfa2 not late at all. The food wasn’t too nice though.

Over the years I have flown with Qantas and other Australian airlines within Australia and overseas. I am
a Gold FF so do benefit from accessing the lounge in Australia and New Zealand. My recent flight from Melbourne to Auckland is pretty typical of what you can expect with limited competition. Qantas only use B737 on this service so you’re not getting state of the art planes they are older aircraft and for what they charge is pretty average for a 3 1/2 hour flight.

Flight crew are friendly and professional if not a bit too serious at times. The food is quite disappointing in economy, certainly not Neil Perry quality. You do get free alcohol so if you’re a big drinker then this probably represents good value for money.

No WIFI which is pathetic for a major airline these days. You do get an average entertainment system with some movies but overall very disappointing compared with other airlines. They didn’t lose my luggage but the flight out of Melbourne was delayed by an hour.

QF! sydney to london…very average for post covid…not much better than Qantas domestic but then your only stuck on that for 1 to 4 hours. Reminded me why I dont fly qantas….at least the fare was relatively cheap and it seemed safe.