5.9/10

    From 337 passenger reviews

    Vivien

    from Australia - August 16, 2017

    Flew Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Booked an Emirates flight only to be on an Qantas A330plane.
    The most uncomfortable seats I have ever travelled on. Thin 2cm pad of what felt like concrete.
    Then in the foot space there is a thin metal box which must contain electronics for the seat in front, directly where a person’s foot would place in a natural position so you must awkwardly have one leg positioned to the side. This added to the discomfort of the seat made Sydney to Bangkok extremely uncomfortable and impossible to do the qantas recommended DVT exercises.
    Unfortunately my return Emirates journey is also being operated by qantas which I dread.
    Staff were very nice which is the only redeeming part of the journey.

    Omar

    from Australia - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Rude and racist flight crew

    Michael

    from Australia - August 16, 2017

    Flew Business

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew Brisbane-LA 21Jun in business on B747 in seat 14K (exit row) up in the” hump”. Plane left on time and arrived on time. Cabin attendents were great, nothing was too hard for them and ensured we had everything we needed, Food was excellent, large serves and plenty of snacks if you wanted them The MK2 skybeds although getting old and not much storage are comfortable for sleeping. Being in the hump meant that you could use the side storage areas which was usefull.
    The aircraft captain came and talked to 2 young children travelling in the cabin and had his photo taken with them which was a nice touch and thrilled the kids.
    Overall the trip was excellent with great service, friendly staff and comfortable seats and the good QANTAS service which I have experienced on my previous trips in the past couple of years.

    Ash

    from Australia - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Bad bad bad

    Brian

    from Australia - August 16, 2017

    Flew Premium Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flying from Sydney to Haneda. Food and entertainment and seat were very good. The only quibble would be that cabin staff were very “experienced” and lacked the enthusiasm and friendliness that I have experienced with Qantas before.

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