5.8/10

    From 361 passenger reviews

    Carol

    from - February 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Horrible Customer Service and Scammed for more $$$
    You should purchase tickets from US-owned airlines when you need to travel to Australia, rather than from Australia-owned Qantas Airways. Qantas employees are not well trained to US customer service standards. A Qantas sales agent did not provide correct sale advice to me and its Customer Service department did not provide a reasonable solution, as I could expect from US-owned airlines. The troubles I had were not worth saving about $100 buying Qantas over US air tickets; I ended up paying more.

    EDITOR’s NOTE: Correspondence reviewed between Mrs. Taylor, Qantas and Travel agent.

     

    Mick

    from Australia - February 7, 2019

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Singapore lounge very good, A380 business class window seat to Melbourne Oct 18, From start to finish very enjoyable, food very good, staff excellent, seat good, space brilliant. PJs issued and so comfy, picky food person but accomodated.

    Robert

    from Australia - February 2, 2019

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Another excellent long haul flight with Qantas. The on board service was excellent – nothing to fault. The quality of the food and beverage was good, with a little improvement it could be excellent. The aircraft seat was comfortable and enabled a good sleep on a long overnight sector. The one gripe that I have is the regular failure of “priority” luggage – it works about half the time.

    Marcel

    from Switzerland - January 5, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    As a part of my Family lives in Brisbane and now in Adelaide I have been travelling from Switzerland to Australia for 17 years on average two times per year. Not a single flight was delayed! Cooperation with British Airways, Emirates, Jet Star and Qantas Link works perfect. I always feel safe and in good hands! The excellent Qantas Frequent Flyer program enables me to pay towards accomodation, upgrades and domestic flights. 17 years of travelling all over the world with Qantas and nothing to compain.

    Tan

    from Australia - December 7, 2018

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I was shock when Qantas was awarded No 3 on the Airline Ratings in 2019 . It deserved no 300 equalling to the North American and African airlines . On one my flight to Singapore in 2017 , the cabin attendant was rudely told me that I cannot have the ice cream and a cheese platter desert choice . She told me that she only served me if there was some left over .Qantas I paid full fare for my seat unlike some other passengers in the business cabin who either Qantas employee who score cheap upgrade or company paid tickets. On another flight out of Hong Kong I was told my choice of Asian breakfast could not be accodated as they only 2 Asian breakfast for 32 business class passengers . Get real Qantas, I am only flew Singapore Airline internationally and Virgin Australia domestically

    View all Reviews

    SHARE