5.7/10

    From 394 passenger reviews

    Jess

    from Australia - August 15, 2022

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Travelled Auckland to Melbourne. Checkin split seated us including our young children and were reluctant to sit us together. Cabin crew great service as always. Food terrible and less drink options including no alcohol when previously Qantas offered this on all services. Plane was tired and could do with a refurbish. Luggage came out fast

    Jonathan

    from Japan - July 26, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Qantas cancelled my flight due to COVID. The flight was exchanged for a voucher. However, it is impossible to actually use the voucher and book my ticket. I am not allowed to book online and get a message saying I must call Qantas. But Qantas don’t pick up the telephone. I’ve waited hours and, the one time I got through, was disconnected. I’ve written to their email address several time but just get a message saying that they will get back to me. My initial contact with them was on April 18th, 2022 but I still haven’t heard anything back. Three months later it seems clear that they are not going to get back to me. I cannot visit their office since I live in Japan and there is not an office near me. I feel extremely frustrated at an airline that seems happy to take my money but is making it as difficult as possible to actually book the flight that I have already paid for.

    Andrew

    from Australia - July 26, 2022

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    QANTAS outsourced it’s baggage handling yet now blame “not enough people” for the woeful baggage experience which we experienced from MEL to MCY 19th July 2022. Checked bags arrived a day late…
    The truth must be bad business management is to blame for the baggage fiasco. Qantas dont seem to understand that the baggage is a non negotiable part of the items paid to transport.
    After 20 years with qantas loyalty gone now.

    QUENTIN

    from Australia - March 28, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’ve unfortunately had to deal with Qantas probably 10 times over the last 2 years – and it is just an awful experience – telephone hold times of 2-3 hours, customer service staff don’t do what they say will do (refunds – have to chase every time). I appreciate COVID was unexpected – but we’re now over 2 years living with COVID – still 2 hour wait times. Clearly a business decision has been made somewhere to not hire additional customer service staff and save costs. As a result I’ve spent 20-30 hours of my time attempting to resolve issues that should either have been done automatically without my intervention – or the option to do online. I will never use Qantas again – enough is enough.

    Faye-Elizabeth

    from Australia - March 24, 2022

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    We flew to the Sunshine Coast Qld from Melbourne last week. The team were brilliant… Friendly and professional at the same time. Light refreshments were delivered with a smile..Good experience.

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