5.8/10

    From 380 passenger reviews

    Karen

    from Australia - January 30, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Disappointing flying Qantas recently. Picked seats for the trip but their ground staff assigned different ones. Worst possible on a long haul flight from SYD to Dallas!. Little recline as it was right at the back with the toilet behind and seats just in front, could recline fully! The passengers in front almost had their heads on our laps! Couldn’t sleep through this 16 hour journey badly jet lagged after. On my return journey I picked seats but had to pay extra for an ordinary seat. $90 for the two of us!. Their newer planes are cramped, seats so narrow there was barely space to move. Stewardesses were unfriendly, unhelpful rude no notion of customer service. ‘Their initial video about “call the stewardess” if you drop something is a farce. Total lie. She turned up and directed me to search for the lost item. When I went to the toilet I could see them chatting and eating the plane food. No regard for passengers. Not given the meal in between . Food also made me sick afterwards.

    Christi

    from United States - January 24, 2020

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I’ve wanted to fly Qantas since I watched Rain Man a long time ago. HUGE Mistake! We planned a trip all about the Coast – Flying into Sydney for 5 days then Cairns for 4 and Melbourne for 5 more. Our clothing bag was delayed from Dallas for 6 days! We spent hours on phone holds and in baggage lines trying to get this bag. (About $150 AUD will not replace day clothing, even clothing, swim suits, toiletries etc. so we spent our own money.)

    BUT to add insult to injury, we needed to add a bag on our return trip home because we had to purchase the new luggage bag and extra clothing to get us through the 6 day delay – Qantas refunded to waive the additional bag fee. They insisted on charging us an extra $120 USD to send home the bag and clothing we had to buy at our own expense because of their mistake. Seriously?

    Do not fly Qantas. You truly do not want to experience this mess and complete lack of customer service.

    Bec

    from Australia - January 5, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Amazing airline, would recommend to all my friends and family.

    Prue

    from Australia - December 16, 2019

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    QANTAS remain the best of the best!

    David

    from Canada - November 28, 2019

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Do Not Fly Qantas Airlines
    They are a scam promising to reserve preferred seating. I paid a lot of money 11 months ahead of time for preferred seating and day of flight they assigned me to worst seats on plane. Said sorry it happens, and refunded me the difference. No amicable agreed solution. Fly Air Canada, Virgin, Air New Zealand, China Air, United, Delta. Complaints don’t get back to you. Do not fly Qantas, they lie. Never again. Do not trust them. Stay away, book another airline but do not fly Qantas.

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