6.3/10

    From 287 passenger reviews

    angelo

    from Australia - December 11, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Arrived with broken foot, bone smashed and 5 screws, in a jack boot. Simple request for a wheelchair…. Too hard… all wheel chairs in another terminal…. waited an hour. Get me on the plane, told me could not sit with partner / carer. Food bad, Customer service zero. Crappy seats on tired plane

    Allan

    from United States - November 18, 2018

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Philippne Airlines flight on PR 113 from Los Angeles California to Manila on October 17th, 2018. Inflight food average 4/10. Cabin crew service is poor as they don’t attend passengers needs such as giving out water after meal service. Passengers left dehydrated for a 15 hour straight flight and no mi flight snacks served as indicated on their inflight menu. Economy class passengers received poor service compared to thier Business Class. Cabin crews are nowhere to found after every meal service. Inflight Entertainment is 2/10 and the same movies I’ve watched 1 year ago. Wifi on board not working on their B777-300er.

    Jessica

    from United Kingdom - May 17, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    London to Manila. We booked flights for Thursday 7th June. 3 weeks before our flight date we have been told that the flight is cancelled and we either have to fly a day later and miss the wedding or a day earlier and have to take unpaid leave and deal with work complications because of it. If we had known before we would have chosen a different airline, however 3 weeks before the flight date flights have sky rocketed in price and suitable flights not available so is not an option. What’s more the flights we now were cheaper at the time of booking so we have now also overpaid for a flight we did not want. No compensation or apology from Philippines Airlines so far. Very poor service and terrible reliability.

    Maximo Jr.

    from Philippines - April 2, 2018

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    It was my first time to fly on our flag carrier on a Manila-Singapore-Manila flight. PR511 is an Airbus A321-200 with no seat-back entertainment system so I have to be content on reading the Mabuhay Magazine for a 3 hour journey. Maybe the pilot missed the distance of lowering the plane’s altitude on our final approach to Changi Airport so the aircraft suddenly dives and it was a hair raising experience but the landing was smooth. On my return leg to Manila on PR508 they used an old Airbus A330-300 and still with no seat back entertainment. Both airplanes are equipped with on-board wifi using pre-downloaded PAL apps but I am not a fan of using mobile devices while travelling because it makes me dizzy. When we arrived at Terminal 2 there were no airbridge available so all 300+ passengers have to go down on stairs at the tarmac and transported inside by several buses. It was like arriving from a domestic flight on a budget carrier. I don’t feel that 4 star Skytrax rating in terms of equipment. Overall… it was a good experience and hoping for a better journey next time.

    Iñigo

    from United Kingdom - February 12, 2018

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew Philippine Airlines from MNL to LHR on a Boeing 777-300ER on the first week of February after being recommended by a friend. Yes, fares were so cheap, great value for money. Although I understand the airline is undergoing improvements, I would like to point out that there is still a lot of work that needs to be done on their cabin and seats—from ambience down to seat comfort. I hope they will soon opt for a total makeover of their cabins or else their great service will just be marred by a bad environment. Remember, first impressions last, for some. Honestly, I don’t like the airport in MNL but I am not traveling to see airports though. But what made my flight great were the people. They were extremely attentive and friendly, without looking orchestrated, that I even made friends with two of the staffs. And also, no offense but what sets them apart from other Asian carriers I flew before was how proficient they were in English, I did not have difficulty communicating with them. I was also surprised with how flexible their meal selections were for an economy class flight. The IFE is not that bad but still needs upgrading. It could be better if it will have screens like the ones I flew with on Emirates coupled with a responsive UX similar to SIA’s KrisWorld which I really have appreciated. All in all, I would love to recommend it to my relatives who plan to go to Palawan, the Philippines for their vacation next month.

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