1/10

    From 1 passenger reviews

    Amy

    from United States - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flight #0129 which was supposed to depart Boston on June 27, 2017 but actually left 17 hours late on June 28th. I have flown all over the world and have never had such an atrocious experience with any other airline in my life. This flight was leg three of my trip which had begun at 8:00 a.m. the morning of June 27th. The flight was set to depart Boston for Presque Isle, Maine at 5:05 p.m. This time came and went with no updates from anyone as to why we weren’t boarding. Finally, much past take off time we were informed that there was a mechanical issue with our plane but no new boarding time was set. We were in a tiny terminal in the basement of Logan Airport and could see the mechanics working on our plane for hours including replacing tires (I have pictures to support this). Right next to our plane was another Pen Air plane, Flight 0127 also headed to Presque Isle. As hours passed by, regular updates were given about Flight 127 as it was delayed due to weather. Nothing was being announced about 129 so several of us went up to ask why. There was no information available aside from saying they were still working on the plane which we could clearly see. No attempts were b

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