Ebru
from Turkey - May 12, 2018
Flew Economy Class
After a motorcycle accident in Indonesia and a 20-hour journey with a stitched wound on my arm, sprained foot and chest, which I informed the check-in agent as well as her supervisor about, I was sent to the sales counter to pay for 1(!) kg of excess baggage worth 8 TL / 2 USD. Can it get any more pathetic?! NO MORE PEGASUS AIRLINES.
Daniel
from Switzerland - April 10, 2018
Flew Economy Class
Cette fois ci c’est décidé je préfère payer plus cher que de me mettre dans un avion qui a mon avis n’est plus du tout au norme a l’achat de 2 menus la dame me parle en turque, j’ai demandé qu’elle me parle plutot en anglais car je ne comprend pas ca langue , elle est devenue par la suite en colère en continuant a m’insulter a sa langue que je peux que deviner.. la serise sur le gateau etais en payant avec carte visa, elle parlait soudainement en anglais en disant , i will charge you 10 EURO because you bill is under 50 EURO.. la facture etait en tout de 46 EURO.!!! Moi je dirais que plus de 90% des passager sont mécontent de PEGASUS!! car ce n’est pas une compagnie fiable. le retour avec 2 heures du retard, Oubliez votre réservation sur cette compagnie.c’est une catastrophe.
Mikhail
from Pegasus review by Mikhail - January 19, 2018
Flew Business Class
This booking was a fraud. When you book a Business Flex ticket it says very clear that it can be refunded without a fee. For free. I had to cancel my booking for reason on time (more than 24 hours in advance). I was charged something around 30 EUR. When I was canceling the booking the website was in English except for one string in Turkish saying I have to pay 30 EUR with no chance to unflag this option. The support was helpless (number 00359078). It’s a very primitive “fraud” changing my attitude to the air company forever. The ratings for flying experience are based on my previous trips with Pegasus
Rolf
from Switzerland - July 22, 2017
Flew Economy
Ok
Iain
from United Kingdom - January 7, 2017
Flew Economy
Have flown Pegasus many times over last two years through their Istanbul hub to & from U.K. & Sharm.
I had no problems until my last three flights all of which were delayed resulting in missed connections. A noticeable drop in customer service has also occurred with uninterested & rude staff now the norm. Lounge staff at their Istanbul hub worst I’ve experienced in many years of travel.
Will no longer use this airline & would not recommend it to others.
