Pegasus

My husband and I have traveled extensively since for the past 1.5 years We have used several airlines including Turkish Airlines, LOT, Lufthansa and Pegasus in the past. The extremely poor customer service of Pegasus Air in Prague, Czech Republic, will assure we will avoid this airline in the future. We traveled from Istanbul to Prague with absolutely no issues. Our return flight was not the same. At the airport, the extremely rude representative refused the very same in cabin bags that we had brought from Istanbul, claiming they were too big. We have taken these same bags in the cabins of every airline we have flown in the last 1.5 years. Not only did she refuse the bags but we were charged 104 Eu.Imagine our frustration when we were boarding the plane and saw many bags as large or larger than ours entering the cabin and being stored in the overhead bins.

As fleet average age, they have youngest low cost airline fleet in the Europe, reliable, nice and kind staff, you can change your seat whenever you want, I mean other low cost dumb airlines ask for money, I think quite good for a low cost airliner

Flew with them from Istanbul to London. They changed the departure gate without making a clear announcement till quite late. No entertainment or food, which was to be expected, but the seats were the most uncomfortable of any budget airline I’ve ever been on. When we arrived they didn’t bring an air bridge for about 20 minutes and our luggage didn’t arrive until an hour and a bit after getting through passport control. Cheap but still not quite value for money.

Me and my friend had the worst possible experience with Pegasus and Istanbul Sabiha Gokcen Airport (SAW) staff; on June 29th 2018 we were going from Bodrum to Tehran and had a few hours stop in Istanbul. As we were waiting at the gate some Pegasus staff showed up and shouted there would be one hour delay, we knew Pegasus didn’t offer meal during the flight so we decided to go to the next snack bar and eat something before boarding. We returned to the gate half an hour later and surprisingly found they had already closed the gate and didn’t allow us to get on the plane although the boarding bridge was still in place and we could see staff getting in and out of the plane which took off 20 minutes later. – There was absolutely no announcements about the time changes or last calls on the Airport speakers – During our exhausting 8 hour stay at Sabiha Gokcen Airport we just struggled to find and communicate to someone who could help or give us some information. Most of the staff, including Pegasus supervisor and Pegasus manager couldn’t or didn’t want to speak English properly, we didn’t speak Turkish so it was really hard to communicate – Most of the staff, including Pegasus supervisor and Pegasus manager weren’t helpful, all they had to say repeatedly was we should pay and buy new tickets for their next day flight – We had to wait from 12:00am to 3:00am before getting the chance to speak to a Pegasus supervisor, an sleepy arrogant young woman who didn’t have the slightest idea what customer appreciation means – The plane had took our luggage to Tehran, so they literally left us, two transit passengers, without our personal belongings in the middle of the night in a city we didn’t have a place to stay – There were at least 2 other Pegasus passengers who had missed their flights almost at the same time I know stories from people who had missed their Air Canada, Lufthansa, Iran Air flights; although they were responsible for being late, every single one received free tickets for the next flight from the airline at the end. Luckily, I could find a Turkish Airline flight from Istanbul Atatürk Airport (IST) to Tehran the next morning and decided to never again fly with Pegasus or any other cheap no-name airlines; few years ago I had another bad experience with EasyJet, another cheap airline, when they charged me 400 Euros for “excessive” luggage while the ticket was only 70 Euros. It really worths to pay slightly more for your ticket and get it from a solid well-known airline which understands the value of their customers and don’t trap you with their tricks and hidden costs.

After a motorcycle accident in Indonesia and a 20-hour journey with a stitched wound on my arm, sprained foot and chest, which I informed the check-in agent as well as her supervisor about, I was sent to the sales counter to pay for 1(!) kg of excess baggage worth 8 TL / 2 USD. Can it get any more pathetic?! NO MORE PEGASUS AIRLINES.