Pakistan International Airlines

PIA is an excellent carrier however they need to renew their fleet of planes. The service was good. –

I am frequent flyer with PIA between Lahore, Islamabad, Karachi, Multan, Milan and Dubai. Overall I will always prefer it. Its cheapest for Europe (Milan and Barcelona) and also direct flight! Delays can occur but most of the times, I landed well before the scheduled time (Yes, most of the times!)
Crew some times was not so welcoming, but some were really friendly as well. Their meals are scrumptious and I always want to eat more and more.
Recently they have upgraded their fleet as well. I will definitely fly again. infact will be flying in coming weeks from Dubai to Lahore, Lahore to Karachi and Multan to Karachi.

Pathetic service. I flew on PIA for the first time in several years in February 2014 via PK782 from Toronto to Karachi, on-board one of the older 777s that they have leased. Check in at Toronto was average, and boarding the plane was like trying to get into a sales event on boxing day, pushing and shoving, and the ground staff just shrugged their shoulders and could not care less. I was twice pushed around and shoved out of the way while trying to be civilized and stand in a proper line. On board the plane, I was met with a over-sized passenger sitting on my assigned seat and expecting me to take his seat at the back of the plane, as he wanted to sit closer to his wife. I refused to give up my seat as I had booked it well in advance as my preference, and it took the crew over 10 minutes of negotiating with the passenger for him to vacate my seat, all this time I was standing in the aisle with my bags in my hands. Throughout the flight they only served 2 meals which is ridiculous, and the meals they served were cold, with small portions and not even edible. The IFE seems to be better suited to a 15 year old plane rather than a modern day aircraft. The seat did not recline properly, and when it finally did, it did not lock into place, which meant it was moving around back and forth till I finally gave up and put it back in the upright position for the duration of the flight, The crew could only shrug their shoulders and tell me that this happens because of the age of their fleet. Rest assured, once I landed in Karachi I immediately cancelled my return ticket and will be flying back to Toronto on Emirates or Etihad. Trying to travel PIA is a big mistake, one which I was foolish enough of having repeated after several years of avoiding them, in the hope that they may have improved. Steer clear of PIA, they are the worse airline in the sky and they will not get any better anytime soon.

The flight was on time, flew smooth, the food was good if not great. The service was satisfactory. Overall a good experience.

PIA is an excellent carrier however they need to renew their fleet of planes. The service was good.