4.2/10

    From 50 passenger reviews

    Kemil

    from Sri Lanka - March 21, 2019

    Flew Business Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew in both Business and Economy Class. Business is superb, No complaints at all. Lounge is awesome. Economy is also good but crew is little slow with serving meals in the narrow body flight. Totally a good experience. Food is soo nice.

    Michael

    from United States - March 18, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I fly Oman weekly for the past 12 months. My last flight was no exception, with great service and new comfortable aircraft. The frequent flyer program is generous.

    Kerrianne

    from United Kingdom - February 15, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Useless ‘Customer Service’, terrible online booking system, unhelpful staff. I will never travel Oman Air again.

    Kaye

    from United Arab Emirates - December 22, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Aircraft doesn’t have entertainment, offers terrible cold food, recline seat is not working and crews are very unprofessional. All they want to do is to give food, beverages and collect trash but try to ask for some water they will make faces and feels like they don’t want to serve. I’ve asked for some blanket and they refused to give then later make an excuse that they don’t have any more blankets. A flight for roughly 200 passengers only to have less than 20 blankets either the crews are liars or the airline itself is cheap. Whatever it is, avoid yourself the stress and don’t book at this airline.

    Alister

    from - September 4, 2018

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    In the air, Oman are perfectly acceptable. Good food, service & entertainment. On the ground, however, a completely different story. “Customer service” is virtually non-existent (in Australia, Oman, and Switzerland) and passengers are treated with contempt, and are to blame when something, that is clearly the airlines fault, goes wrong. Be very wary if choosing Oman Air.

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