Oman Air

Good, friendly service all round. Food way above average and entertainment was plentiful.

Worst Service and unhygeinic and unsafe food quality.

I was travelling from Mumbai to Dubai via Muscat by Oman Air and had a very bad experience.
1) As if having insects in the food offered was not worse enough, after pointing out nobody bothered to exchange the meal. No apologies.
2) I was sick and coughing and has asked for warm water thrice, which they promised to get but never really did.
3) After calling them, they do not even turn up for 20-25 minutes. One one of the flights they even missed to give food to our row and after pointing out they had run out of Vegetarian options. The same thing happened on flight from Muscat to Dubai , by the time they reached our row, they had nothing veg left. So, basically got nothing to eat. On the way back, I got food to eat, but it had insect in it.

4) I submitted the feedback on their website, but nobody bothered there too.

Wouldn’t recommend.

Flew in both Business and Economy Class. Business is superb, No complaints at all. Lounge is awesome. Economy is also good but crew is little slow with serving meals in the narrow body flight. Totally a good experience. Food is soo nice.

I fly Oman weekly for the past 12 months. My last flight was no exception, with great service and new comfortable aircraft. The frequent flyer program is generous.

Useless ‘Customer Service’, terrible online booking system, unhelpful staff. I will never travel Oman Air again.