James
from Australia - September 27, 2019
Flew Business Class
Casual attitude to safety in a rapidly growing airline. I flew from London to Kuala Lumpur via Muscat on 26 September. On arrival into KL, the cabin seat belt indicators were not switched on. Nor was there any effort by the crew to check for loose objects. I spoke to the Captain and he checked that the seatbelt indicators were working. But there was no apparent procedure for reporting this mistake by the flight crew. Tolerating small mistakes leads to bigger mistakes… Good service overall, though the ground service is struggling to keep up. In lots of small ways. Hopefully they will improve their discipline on safety which should be the number 1 priority.
Joseph
from United States - August 29, 2019
Flew Business Class
I had four long distance business class flights with Oman Air.
First 2 flights were good, but last 2 flights with some problems. I asked for sleepers, but only after fourth or fifth request I could get them.I didn’t understand why, but It happened on both flights.
I made online check in, but they changed my seat during boarding, There were no passengers other then me, but I had to wait for bording long time. I understand that it happens sometimes, but my seat which I have chosen was free. I thouhgt I could sit in that seat after take off, but Oman air stewardess who was there as passenger took the seat before take off. Maybe not big problems, and not that important, but they occured consecutevly so made my flights a little unpleasant.
SENTHILNATHAN
from Oman - August 1, 2019
Flew Economy Class
DENIED BOARDING TWICE SUBSEQUENTLY INSPITE OF HOLDING A VALID AIRTICKET. A VERY BAD EXPERIENCE- MENTALLY DISTURBED.
http://www.senfire.com/oman-air—a-bad-experience/oman-air-poor-service
Vipin
from India - July 6, 2019
Flew Economy Class
I don’t know how this airline is still operational. Their service is terrible. They have no idea what a delay letter is and they have the worst customer service. Unhelpful and lazy people. I am afraid how the operational staffs are.. scary, I will never travel Oman Air again.
Greg
from United Kingdom - May 6, 2019
Flew Economy Class
Good, friendly service all round. Food way above average and entertainment was plentiful.