Norwegian

This is the worst airline our family has had the unfortunate experience with. Our family experienced two of the worst experiences of all airline travel. Our daughter was relocating to Australia from NY and when arriving in NYC waited in a line for close to an hour to be served and then was told she couldn’t board her International flight due to the flight schedule even though the plane was delayed over another hour. She was left abandoned in the airport overnight and forced to book another flight at her own expense. My husband and I were flying from NYC to Copenhagen over the summer and they only allow 40 pounds on international bags where all other airlines allow 70 pounds. Our bag was over 2 pounds the the service representative wouldn’t allow us to remove luggage and wanted to charge $200.00 for the overage. When we refused, she made us stand in the same line again for an hour. When we returned to the front, another attendant charged us $100.00 bag fee and no overage. When we boarded, we were charged for everything unless you paid in advance. This company is the epitome of the worst service.

Woeful – ripoff merchants and totally disorganised. Seats uncomfortable – I’m hard pressed to find one thing positive to say

NY-UK
Check in – rude
Flight attendants- unprofessional, doubt they could have coped in an emergency
Food- handed an already open meal as my requested meal not available-
Snack – handed a ham sandwich and cake- I am gluten free and vegetarian
Cabin – freezing, $8 for a blanket!!!
Inflight entertainment- not working
Toilets – filthy
So so disappointing, pay the little extra, it isn’t worth it!

Very poor in-flight service, but some cheap tickets.

Poor product but cheap. Inflight entertainment is bad for long-haul. Remember water and a lunchbox, even with meals pre-ordered – Inflight service is very non-existing.