Norwegian

I did not expect a good quality but Norwegian Air Shuttle was good! Good customer care, punctuality and comfort! Although you may want to buy a food package on web site before the flight 🙂

We were not aware that our future flight for 20 October 2019 was cancelled and refunded. We thought the process had gone through for our 11 October flight to be refunded as discussed on the phone and in person at the terminal. I had no means to access my bank account to verify which flight was being refunded as I was traveling overseas and had limited access to an internet connection. Due to this error, we were stranded at London Gatwick Airport for our returning flight on the 20th of October and had to pay for a separate last minute ticket the following day through another airline which incurred a hotel room and transportation costs to the other airport (London City Airport). This caused a huge strain on us as we had to incur a very heavy cost on this error

Poor food service. Basically no food or drinks (water) served for 8-9 hours

Our party of five checked in thru automated machine at LAX. As we entered the boarding process, we got picked by the airline staff and checked our luggage and told us we are 17 kg over weight. They could offer options generously but they were bluntly gave us two choices. 1. over charge two luggage or 17kg which was $250 vs. $275. Most passengers focus on sizes rather than weight due to lack of measuring tools. Their staff used very inaccurate scales which varies +/- 25%. It was not the penalty but their ludeness and even another guy looks like her boss made same comments and forced us to pay and told us if we don’t pay flight can be delayed or we can’t fly. So I recommend check in in person which I don’t know they are better than boarding staff at the gate.

Terrible airline with terrible or almost no customer service
Bad experience Barcelona – New York
They did changed the departure time few times without notification
Ended up buying new tickets
Not responsible for the costumers
Got a negative response for reimbursement after 2 months through email
If you fly with Norwegian you are on your own risk
Never again, Ervin