Norwegian

Was a good airline, but things seem to be going downhill… Customer service is effectively non-existant – contracted out to some couldn’t-care-less outfit somewhere in the less developed world. Didn’t used to be like this. You need to be aware that if anything changes with your booking, or there is a problem with the flight then you’ll be left “up the creek without a paddle” – there will be no, repeat no assistance from Norwegian or their staff. Refunds of compensation – forget it. Policy is to ignore you for several months before possibly and very reluctantly doing the very least they can get away with. Be aware of this before you book – there’s a reason the fares are cheap… You get what you pay for.

HORRIBLE. Norwegian changed the time of my flight so it lands at 11:10PM which makes it too late to check in to my hotel. I call them immediately, they check for other flights, can’t find any so basically tell me there is nothing they can do unless I want to cancel the trip. It’s despicable. THEY changed the flight and now I have to eat the 150 euro I paid for the hotel and sleep in the airport or pay for another hotel with a late check-in. They won’t even put me up for the night because the delay doesn’t make it a new day. How scummy is that. I also flew with them last October, they give no food even for long overnight flights without an additional fee. My headrest was broken and they did nothing to fix it so I was uncomfortable for 8 hours. I should have known better than to book with them again. Whatever you do DO NOT FLY NORWEGIAN.

I think your data re Norwegian is out of date, Airline Ratings. We’ve had two long-haul Premium Economy flights with hold bags, food, alcohol, blankets, etc included.
We flew Miami to London on NYE and the flight was fine. Our “hostess” was sweet – young and bubbly, on her last flight before leave. We were served sparkling wine then dinner, in a bit of a rush so we could celebrate the New Year at London time. We honestly don’t remember the meal, which means it was mostly acceptable and there was plenty of alcohol 🙂 . I do remember Heineken being the only beer offered but a far better Norwegian one materialised – thanks! They were trialling a new breakfast. I hope they scrap the vile cardboard sandwich and the vanilla (not natural) yoghurt with optional additions. No complaints other than that.

ED: Thanks Sheila, we will update…….

Most disgusting airline in the world.
NO service !
Never again. What an *ssh*les 🙁

Don’t fly with these stupid *ssh*les ! Don’t !!!

I did not expect a good quality but Norwegian Air Shuttle was good! Good customer care, punctuality and comfort! Although you may want to buy a food package on web site before the flight 🙂