3.4/10

    From 230 passenger reviews

    Zachary

    from United States - March 6, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Absolutely horrible customer service. My wife has an immunodeficiency disease and cannot travel given the current COVID-19 situation (her doctor strongly discouraged her from flying out of JFK, not to mention flying to Europe). In spite of this, Norwegian is unwilling to offer any sort of refund, travel voucher, or change fee waiver (their change fees are $600, almost the cost of the tickets). They are too greedy to deserve anyone’s business, and I certainly won’t be flying with them again.

    Dean

    from United Kingdom - March 6, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Was a good airline, but things seem to be going downhill… Customer service is effectively non-existant – contracted out to some couldn’t-care-less outfit somewhere in the less developed world. Didn’t used to be like this. You need to be aware that if anything changes with your booking, or there is a problem with the flight then you’ll be left “up the creek without a paddle” – there will be no, repeat no assistance from Norwegian or their staff. Refunds of compensation – forget it. Policy is to ignore you for several months before possibly and very reluctantly doing the very least they can get away with. Be aware of this before you book – there’s a reason the fares are cheap… You get what you pay for.

    Danielle

    from United States - January 30, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    HORRIBLE. Norwegian changed the time of my flight so it lands at 11:10PM which makes it too late to check in to my hotel. I call them immediately, they check for other flights, can’t find any so basically tell me there is nothing they can do unless I want to cancel the trip. It’s despicable. THEY changed the flight and now I have to eat the 150 euro I paid for the hotel and sleep in the airport or pay for another hotel with a late check-in. They won’t even put me up for the night because the delay doesn’t make it a new day. How scummy is that. I also flew with them last October, they give no food even for long overnight flights without an additional fee. My headrest was broken and they did nothing to fix it so I was uncomfortable for 8 hours. I should have known better than to book with them again. Whatever you do DO NOT FLY NORWEGIAN.

    Sheila

    from - January 11, 2020

    Flew Premium Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I think your data re Norwegian is out of date, Airline Ratings. We’ve had two long-haul Premium Economy flights with hold bags, food, alcohol, blankets, etc included.
    We flew Miami to London on NYE and the flight was fine. Our “hostess” was sweet – young and bubbly, on her last flight before leave. We were served sparkling wine then dinner, in a bit of a rush so we could celebrate the New Year at London time. We honestly don’t remember the meal, which means it was mostly acceptable and there was plenty of alcohol 🙂 . I do remember Heineken being the only beer offered but a far better Norwegian one materialised – thanks! They were trialling a new breakfast. I hope they scrap the vile cardboard sandwich and the vanilla (not natural) yoghurt with optional additions. No complaints other than that.

    ED: Thanks Sheila, we will update…….

    Sybren

    from Netherlands - January 4, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Most disgusting airline in the world.
    NO service !
    Never again. What an *ssh*les 🙁

    Don’t fly with these stupid *ssh*les ! Don’t !!!

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