Luiz
from Brazil - March 1, 2017
Flew Economy
On 06 / Dec / 2016 I purchased 4 Nok Air tickets to travel on Feb 16, 2017, from Koh Phi Phi to Bangkok via Phuket (tickets included boat, bus and plane).
Two weeks before the trip, I received an email from Nok Air stating that the flight was canceled and that no other options were available.
On the basis of this information, I bought another ticket, via Krabi, by Air Asia and asked for the refund of the amount paid, pleading for the coverage of the additional expenses I would have, for buying a ticket on time, plus boat and transfer.
Initially Nok Air informed me that it would cover all my costs, but shortly afterwards she said she would only refund the amount paid.
I had no assistance from Nok Air. I had to buy another more expensive ticket at another company, look for a boat option and make the transfer on my own.
Worst of all is that Nok Air had the same option, via Krabi, which I bought at Air Asia, but it hid me from this fact.
And to complete, more than 30 days have passed since the flight was canceled and the amount paid was not returned. And I do not think it will be.
Gunther
from Thailand - September 27, 2016
Flew Economy
Cheap, punctual, friendly stuff,pleasant interior,
Larry
from Australia - August 18, 2015
Flew Economy
My wife and I flew with Nok Air from Bangkok to Roi-et on a Q400. Even though the flight was only one hour we were served with a snack and a drink. On the return journey we flew from Ubon Ratchathani on a A320. Again a snck was served. The Ground staff and flight attendants were friendly and helpful.
Daniel
from Sweden - February 5, 2015
Flew Economy
Travelled with NokAir once. will go with them when I go there in March when I come to Thailand. Nice personla and the whole trip was OK comfort between the DMK-UNN.
John
from United States - January 14, 2015
Flew Economy
I fly NOK Air often in Thailand and to Myanmar (8-10 times per year, at least). Last flight taken was Bangkok-Phitsanuloke (return). They have upgraded the 737’s on the legs I normally fly on to a new larger model, 737-800. Seats are a bit tight for non-Thai’s, but most flights are about an hour, so no problem. Overheads are huge on new planes. If you travel with additional baggage, weight, golf clubs, etc., buy the additional weight over 15 Kg when you book online, it is a lot cheaper. Their reservation system does not consistently work with Firefox, but has no problem with IE. Flights have been on time in my experience.
