from South Africa - September 23, 2018
Flew Economy Class
Good day I would like to thank the mango airline pilots for making my son’s experience of flying for the first time amazing and unforgettable. Before we boarded the flights we met one of the pilots close to CNA by the domestic side,he was kind enough to allow my son to take a picture with him and he motivated him and encouraged him to work hard in school.After we landed at King Shaka he had an opportunity to meet the two pilots who were flying the plane, the also awarded him an opportunity to take a pic and ask questions.They both encouraged him to work hard in school. To him this is such a big deal and I would like to say thank you and keep on changing lives. I really appreciate what you’ve done for him. Kind regards Lulu Mosala
from - September 28, 2017
Flew Economy Class
This is to show to everyone how Mango are handling luggage of their passengers! They really have the worst customer service ever. I have been in contact with them now for three months wasting lots of time and effort to get compensated for my damaged luggage but they never have taken any serious action after too many emails, sending them all requested documents and lots of questions. After lots of correspondences and promises from their customer care, now they do not even reply to my emails with ZERO actions. They are truly the worse!
from South Africa - July 10, 2017
Very Concerned with security. On 1 July we were booked on flight JE525 from OR Tambo to Port Elizabeth, boarding time 07:45. We arrived an hour earlier to book in, only to discover that there was only two booking in gates that were in operation, this meant that everything was delayed. Most concerning though was the questionable behaviour of the ground hostess who stood about 5m from the entrance to the plane. She insisted that my sister leave her hand luggage with her as it appeared to be to heavy. She informed us that this will be the first luggage that will be placed on the carousel in PE. I challenged her reasoning saying that the bag was 4 kg, and was smaller than other hand luggage that other passengers were taking onto the plane. she became very defensive, and shoving our boarding pass in my face, she insisted that she keep the luggage, and demanded to know what was inside the bag. I was so annoyed that we opened the bag and transferred a jacket into my husbands hand luggage. CLEARLY SHE INTENDED TO STEAL MY SISTERS LUGGAGE! I reported this to the head steward of our flight, who did not know this woman’s name and that she had no right to behave in this manner.
from United States - June 15, 2015
Terrible airline. Booked our flight through an online travel agency and when we showed up with our ID and booking, they denied us boarding as we didn’t have the “original” credit card. The supervisor was rude and not solution-oriented. To make things worse, it was our anniversary and had to buy a new flight on a different airline. Never again!
from Nepal - March 25, 2014
My expeience with Mango was horrible. I do not recommend anybody to use this company. I flew a roundtrip from Cape Town to Johannesburg, and I had paid with my Mastercard. During sheck in when flying to Joburg, I realised I forgot my Mastercard, the lady in reception said it was fine as long as I asweared some security questions. I explained that I would not be able to produce a copy, as it is in my apartment, and I had the key. When returning in Joburg I was not allowed to sheck in, and had to buy both tickets all over again to be able to return. The person in sheck in did not offer any customer support, and would not listen at all. The lady in customer service was even worse. As I was running late, I asked her if I would make my flight, and what would happened if not. She did not answer any of my questions, told me to be silent, and did not know what she were doing. She kept asking everybody around her questions, and deliberately did not speak English. So I could not understand what she were asking. The hole experience were horrible. And when I called customer service, they basically said it was not their problem, call in the morning when the other department is open. I have fliyed this round trip many times before, but never experienced being checked even, and never had this bad customer service from a plain company. I could show my recipe on mail, the sms on my phone registered to confirm the booking, the passport with the same name as the credit card, and the exact amount withdrawed from my bank account. Still they would not listen. What kind of customer service is this? I would rather call it customer bullying.