2.7/10

    From 7 passenger reviews

    Mamona

    from South Africa - November 24, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I had the worst service ever from Mango Airlines on Flight JE548 from PE. MI m trying to have my snacks and a drink, the guy sitting next to me laid back his chair in such a way that it just leave me uncomfortable to enjoy my drink, now’ his head is laid back into my table, he even starts to scratch his head. I ask So called Senior cabin crew member to ask the guy to bring his sit a little upright, She tells me the guy is sleeping, I told her but the guy just scratched his head, she replied: I cant ask him to adjust his sit cause he paid for his Ticket : I rang the bell, cause I felt I needed to escalate the issue with the Senior, All of the cabin crew members just ignored the bell, that s just how safe people are with your airlines, I mean, they did not know why I rang the bell this time.

    Kaylee

    from South Africa - October 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    On Friday 25 October, my partner and I flew the 8pm Mango flight (JE 174) from Cape Town to Johannesburg. All the air hostesses attitudes on this flight were despicable. They were so unfriendly and rude. Seems the little bit of authority they have has gotten to all their heads.I will NEVER fly with Mango again after this disappointing experience.

    Lulu

    from South Africa - September 23, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Good day I would like to thank the mango airline pilots for making my son’s experience of flying for the first time amazing and unforgettable. Before we boarded the flights we met one of the pilots close to CNA by the domestic side,he was kind enough to allow my son to take a picture with him and he motivated him and encouraged him to work hard in school.After we landed at King Shaka he had an opportunity to meet the two pilots who were flying the plane, the also awarded him an opportunity to take a pic and ask questions.They both encouraged him to work hard in school. To him this is such a big deal and I would like to say thank you and keep on changing lives. I really appreciate what you’ve done for him. Kind regards Lulu Mosala

    Amr

    from - September 28, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This is to show to everyone how Mango are handling luggage of their passengers! They really have the worst customer service ever. I have been in contact with them now for three months wasting lots of time and effort to get compensated for my damaged luggage but they never have taken any serious action after too many emails, sending them all requested documents and lots of questions. After lots of correspondences and promises from their customer care, now they do not even reply to my emails with ZERO actions. They are truly the worse!

    Alice

    from South Africa - July 10, 2017

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Very Concerned with security. On 1 July we were booked on flight JE525 from OR Tambo to Port Elizabeth, boarding time 07:45. We arrived an hour earlier to book in, only to discover that there was only two booking in gates that were in operation, this meant that everything was delayed. Most concerning though was the questionable behaviour of the ground hostess who stood about 5m from the entrance to the plane. She insisted that my sister leave her hand luggage with her as it appeared to be to heavy. She informed us that this will be the first luggage that will be placed on the carousel in PE. I challenged her reasoning saying that the bag was 4 kg, and was smaller than other hand luggage that other passengers were taking onto the plane. she became very defensive, and shoving our boarding pass in my face, she insisted that she keep the luggage, and demanded to know what was inside the bag. I was so annoyed that we opened the bag and transferred a jacket into my husbands hand luggage. CLEARLY SHE INTENDED TO STEAL MY SISTERS LUGGAGE! I reported this to the head steward of our flight, who did not know this woman’s name and that she had no right to behave in this manner.

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