Malindo Air

Customer service at Brisbane International airport for this airline was a zero out of ten.
Our flight to Denpasar was rescheduled 3 times today with a multitude of excuses.
No announcement advising at least 30 passengers at the gate yhat yhe 805pm departure was not happening.
Been at airport nearly 20 hours.

Never again!
do a favor to yourself and don’t buy ticket from them.
4 days before our departure they cancelled our flight from Kuala Lumpur to Colombo. we were supposed to have 1.30 hr stop over there, now we have 14hr+ to wait. wasted money in the first hotel as we can’t go there now. no compensation or anything. worst flight company ever.

1. not received Indian Jain Meal, Airline give us written confirmation then also not received 1st, we complain then also on 2nd time we not received requested food.

2. Due to overload booking we not received baggage on time.
I do not understand, as airline mention max caring weight capacity per passenger then how they take more weight per traveler or may be flight has less capacity to carry baggage and airline inform more in ticket.

3. We request for wheelchair as my Father is not able to walk, Airline confirm it by email (provide wheel chair on FOC basis), at the time of boarding they charge with us. And when we land staff did not provide us wheel chair and very roughly reply, “we are not liable to provide wheel chair”. …….

I do not understand Airline is not able to provide committed service then why they commit us.
If they are not able to serve us they do not have to commit or not to charge money.

If some one asked me to rate Marindo air, I rate them in negative.
Aviation regulatory authority must have to take strong action and recheck lic.

I wasn’t expecting much from Malindo after hearing a few horror stories, however I was pleasantly surprised by the efficient service provided. Reasonable food, on time and very cheap fare. Onboard entertainment has just enough to get you through the flight.

The aircraft and service was average but the after service from Malindo was terrible! My luggage was damaged in transit it was noted and reported immediately on arrival but I was completely ignored by Malindo Air after multiple attempts of contacting Malindo. Even staff at the international airport commented that Malindo has a terrible reputation for accepting liability. I gave up contacting Malindo after months of waiting. Don’t fly Malindo!