from Australia - August 16, 2017
Look they’ve got potential but out of 3 flights, only one left on time and the other three had a total of 8 hours of delays. Yes, 8 hours. 5 hours for one out of KUL. And the delays were pure incompetence – no chocks for the wheels, no pilots and poor ground handling of turn-around.
90 minutes to turn around a 737. As for the rest, 3 flights had great IFE, the last one simply had blank seat-backs – no warning, not cheaper… weak. The cabin crew were fine, I liked the food and the flights progressed as you’d hope when they actually got going. They’re now flying out of my city – BNE – but they’re trying to charge full price for a service you can not rely upon. At the proper price, based on their actual costs, and with a reliable service they could be worth it. Like I said, they’ve got potential, but the reality has some way to go.
from India - August 16, 2017
I am satisfied with malindo’s in flight services. But malindo has very bad luggage services. I missed my luggage during inbound and outbound journey from Kualumpur airport. I got my inbound luggage after 3 days and outbound after 2 days. Some serious organizational issues in their baggage section. May be the staffs are either non- professional or irresponsible. An airline can easily spoil your wonderful vaccation. That is the conclusion.
I will not recommend malindo any more evenif I travelled 2-3 times before my last spoiled trip. If malindo needs to keep their reputation they have to work on the issue rather than trying to find out the missing luggage and give it back to the passenger after 2 or 3 days.. Really unprofessional and irresponsible!!!
from Malaysia - August 16, 2017
Crap. Never fly with Malindo. Customer service is extremely bad, they don’t pick up phone calls, reply email and enquiries. They just leave their customer stranded. Worst experience ever. Customer care is not responsive and all enquiries and communications is totally ignored.
from Australia - July 24, 2017
HOW THE FUCK DO YOU MANAGE TO HAVE 4 CLOGGED TOILETS ON A 6 HOUR FLIGHT ONLY 2 HOURS IN?!!?!??! WHERE ELSE DO YOU EXPECT ME TO PEE??? WHAT IF I HAD OF NEEDED TO POO? YOU GUYS SUCK.
from Australia - July 17, 2017
You get what you pay for I guess!!!!