from - June 24, 2018
Flew Economy Class
Congratulations Malindo Air for the superb service you offer from checking in to arriving at your destination. I flew with Malindo Air for the first time – Denpasar Kuala Lumpur Return 22.06.18. This was my first time flying with the airline on a low budget priced ticket. Compared with the other airlines flying out of Australia that I normally use, Malindo Airlines offers so much more. The cost of my ticket was AUD 250 return compared to other airlines charging much more. Roomy leg room is not just offered on 1st class or business class or an addition you have to pay for on an upgrade, but for all seating. The seats were wide and comfortable with entertainment screen system for watching movies music etc. This was included in your ticket. Meals were provided which were fresh tasty and nutritious. Again included in the cost of the ticket. Air hostesses were excellent well organised & friendly. 25kg of luggage was included in the ticket price. I am a frequent traveler living in Indonesia, continually fly in fly out. In future Malindo Air will definitely by my first preference of airline.
from India - May 25, 2018
Flew Economy Class
Very poor amenities. Highly unprofessional staff. You won’t be given water for at least 1.5 hours after take off, no matter how many times you request- so carry your own water bottle. Food served is pathetic- so carry your own food. Blanket is not given until food is served- so carry your own blanket. On asking for blanket for 5th time, the air hostess shouted at me – “You want blanket first or you want food first?”. When I said I’m thirsty and need water, the air hostess told rudely, “you will have to wait until food is served”. There’s no TV screen – so carry your laptop for entertaining yourselves to deviate your mind away from the pathetic service. Lights are almost always on and they won’t give you eye-cap or pillow – so carry your own stuff. The staff won’t attend to you until you use the call button at least twice or thrice.The attendants manually spray air freshener and they don’t take care to see that it is not sprayed on passenger’s face. Kindly don’t humiliate yourself by travelling in this airline.
from Australia - August 16, 2017
Look they’ve got potential but out of 3 flights, only one left on time and the other three had a total of 8 hours of delays. Yes, 8 hours. 5 hours for one out of KUL. And the delays were pure incompetence – no chocks for the wheels, no pilots and poor ground handling of turn-around.
90 minutes to turn around a 737. As for the rest, 3 flights had great IFE, the last one simply had blank seat-backs – no warning, not cheaper… weak. The cabin crew were fine, I liked the food and the flights progressed as you’d hope when they actually got going. They’re now flying out of my city – BNE – but they’re trying to charge full price for a service you can not rely upon. At the proper price, based on their actual costs, and with a reliable service they could be worth it. Like I said, they’ve got potential, but the reality has some way to go.
from India - August 16, 2017
I am satisfied with malindo’s in flight services. But malindo has very bad luggage services. I missed my luggage during inbound and outbound journey from Kualumpur airport. I got my inbound luggage after 3 days and outbound after 2 days. Some serious organizational issues in their baggage section. May be the staffs are either non- professional or irresponsible. An airline can easily spoil your wonderful vaccation. That is the conclusion.
I will not recommend malindo any more evenif I travelled 2-3 times before my last spoiled trip. If malindo needs to keep their reputation they have to work on the issue rather than trying to find out the missing luggage and give it back to the passenger after 2 or 3 days.. Really unprofessional and irresponsible!!!
from Malaysia - August 16, 2017
Crap. Never fly with Malindo. Customer service is extremely bad, they don’t pick up phone calls, reply email and enquiries. They just leave their customer stranded. Worst experience ever. Customer care is not responsive and all enquiries and communications is totally ignored.