4.4/10

    From 178 passenger reviews

    Nils

    from Sweden - February 7, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flight MHO0796 on Feb 5th, KUL-BKK, Business class. Ground staff that had poor English skills. Long and very bad security clearance procedure at the gate! No priority for Business class. Finding a cabin that is from the 80s, at its best. Old seats and the springs or whatever it is inside the chair, had popped making the seat very uncomfortable. Seat belt had been shortened ,why?, so an extension was needed to be able to lock the seat belt. No inflight entertainment system, no wine or alcohol served “as this flight is to short for that”, 2 hours 30 minutes too short? The poor stewardess did her best but said she was a shame of the poor cabin standard. Several of the passengers come together after the flight waiting for the luggage, and all had the same opinion, never again MAS! Malaysia Airlines, To be fair to your passengers reimburse with at least 50% of the ticket price cause this is no where close to Business class!

    Raymond

    from United Kingdom - January 30, 2019

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    After reading so many negative comments about Malaysian Airline, I ought to say something from a different perspective. I have taken two flights (a total of 6 sectors) with Malaysian Airline in the last 4 months originating Hong Kong. The flights never have disappointed me, despite using 737-800 for a 4-hour flight is not so ideal. However, on their A330 and A380, things are completely different, there’s literally nothing I can complain about. The food itself is unbeatable (except for the sectors departing HKG, thanks to CPCS for handling the nasty food), the Malay Satay is one of the best food I have ever had on a plane, there are also plenty of other choices. Hot food is served even on a 25-minute flight from SIN to KUL. Service was also nothing to complain. I fell asleep right after the plane departed and the crew members have taken my orders. No one woke me up but instead quietly came to my side and closed the window shield for me. I was asked whether I was in the mood for food 10 seconds after I was awake. Staffs were attentive and they cared for every detail. Check-ins were efficient and baggage handling was also to a very acceptable manner. The lounge in KUL is also a plus for choosing MH. Great food served in a quiet environment where one can also spot planes taking off and landing with ease. If I have to choose between KA and MH for the same route again, I will definitely choose MH as their price is just a no beater when compared to KA or CX.

    Al

    from - September 29, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Would NEVER fly again Flight departing Phuket with 2hr layover and connection to Bali. Bali flight changed from 3pm to 9am the next day. Absolutely unacceptable. a 2hr layover changed to an 18hr layover! Flight from Phuket has mechanical problems. Fair enough, atleast this pilot spotted it before takeoff, we don’t want to end up like MH370. Staff actually relatively good at getting us all on a bus and to a hotel within 5 hours. Told our flight is now rescheduled to 9pm, bus leaving at 7pm from hotel. I have a screaming baby who has been ‘travelling’ for 12hrs already and we haven’t got 20 miles from our origin. I call the representative to ask to change flights to the next day or day after. She asks me to call BKK call center. I call them, The woman says she will change the flight for me, however does not. She says I must collect my ba from the airport and then puts me on hold indefinately. I my own way to the airport to collect my own bag with the help of Thai airline staff, as there are NO Malaysia airline staff anywhere to be found. I call again the next day after we had ‘missed our flights’ and the woman thankfully re-booked us for two days time.

    Fred

    from - July 30, 2018

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I bought a return business class with MAS last year for trip with my family to Sydney Australia. The problems started with our inability to utilise the on-demand dining service due to an error on their website which we were told was due to a system upgrade. As regular fliers we chalked this down to one of those things that every company goes through and didn’t think more if it. On my return flight, I again went to check in online and use the service but again online check-in and dine on demand was unavailable. Again thought nothing of it until I arrived at Sydney airport. Not only did I arrive to a closed check-in counter with no ground staff available. I was told (eventually by Sydney airport staff) that the flight time had been changed and clearly I had not been notified despite MAS having my mobile and email address. Attempts to contact MAS customer service were useless and I eventually had to purchase a 1 way ticket on the day with QR in order to get back home on time. I raised a complaint via MAS customer centre only to be kept on hold for long periods of time and I was repeatedly told that I may not have been informed of the flight change time due to what became the infamous “system upgrade” and the excessive wait times were due to my record not being found due to the “system upgrade”. I have made repeated attempts to contact MAS customer service and management team for over a year to no avail. The most I have received is a luke warm “we are looking into it message” from a customer service agent. I have nothing but utter disdain and shock at how MAS has behaved on this matter. Customer Service is Poor to say the least. The airline has gone from being one of the premium airlines to an utter shambles both in aircraft quality, service and reliability. For the money their premium tickets cost, there is far much better value for money from other airlines.

    nia

    from Malaysia - July 15, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The flight from Heathrow to Kuala Lumpur was a new flight MH4. It was hard to call for the steward/stewardess as the button was too far. I’m in an economy and the seat worked as well as the entertainment. The meal was delicious but the portion had become smaller compared to what I received last year on my flight from Kuala Lumpur to Heathrow. The landing and take off was quite harsh and shocking. The temperature, messages from the captain and luggage were fine. However, the BIG ISSUE is the service from the flight attendant. They acted snob and bias. They were harsh with the Malaysian and extremely noisy when it came to delivering foods. WE WERE NOT IN NIGHT MARKET! I’m a Malaysian myself and I repeated to take Malaysia Airlines because I received the best service from the flight attendant before. The steward and stewardess treated the foreigner nicely but served the local Malaysian with words like NAK APA! (What do you want!) instead of YA, NAK APA CIK (Yes, can I help you, miss). I saw them gave the pencil box souvenir to the English kids but not to the Malaysian kids. Whats wrong with you guys! The Malaysian kids even asked their mom nicely why didn’t they get the pencil box? The mom smiled. If I remember the stewardess and steward names, I will definitely mention them here and report to Malaysia Airlines myself. I will btw. This will be my last time with MAS and the snobbish flight attendant irritated me and my family. They even made noise and chatted about who slept and what not. They even mentioned that the English kids slept cutely in flight and they were awed. What the hell???? We want tranquillity and calm journey. Not your chatty business!

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