David

    from Australia - March 25, 2024

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Don’t fly with Malaysian Airlines!
    Charged AU$630 for excess baggage. (3kgs, 3 kgs and 5 kgs)
    Not told at baggage check in that the bags were over weight. Informed only after the bags were on the plane so unable to remove excess into empty carry on bags (limit of 7 kgs per carry on bag x 3) and no option but to pay AU$630 penalty.
    Plane had a fuel leak and gave most passengers a head ache.
    Not told of fuel leak until every passenger was seated, even though the smell was horrendous and obvious.
    Flight was delayed for 6 hours.
    Missed connecting flights so charged by other airlines for new tickets.
    One luggage bag was lost. Arrived at destination airport 3 days later. Not delivered to hotel.
    Returning flight was delayed too.
    Ruined holiday.

    maroun

    from Australia - March 8, 2024

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I was robbed on Malaysian Airlines $8500 of cash and valuables was removed from my back pack in the overhead locker , by professional thieves . They only removed gold credit cards , $us and $aud . Malaysian Airlines refuse to help or start warning passengers about these professional thieves travelling out of and to Vietnam .

    Paul

    from Australia - February 28, 2024

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Disappointed with this airline. I have flown a few times with Malaysia Airlines and had good service with them. They would do a first in first serve basis when booking your seat. Giving you the opportunity to get a reasonable seat. But now unless you pay extra you get put where they put you, and I’m in the middle of the baby row all the way to Perth from London.
    Talk about treating customers like this because they can’t afford to to pay extra for a seat. I thought that a full service airline doesn’t do cheap arse ticket system. This airline is now more like a budget airline a bit like Ryan air, but at least you got cheaper tickets, but what Malaysia Airlines is just that, ‘Cheap’ Be the last time I fly with them

    Kyle

    from United States - November 12, 2023

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    They got me to check in online and then told me I had to go to the counter anyway, even though I wasn’t checking any luggage. They should really tell people ahead of time that they can’t get an online boarding pass or use a kiosk, so they don’t waste their time trying 🙁

    Paul

    from Australia - July 4, 2023

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I booked a business class flight from Perth to Guanzhou leaving 1st July 2023
    Booking ref 6FMVNV
    Malasia airlines then cancelled the return flight.
    Their suggested alternatives did not suit me so I phoned theiir Sydney office who told me I must cancel via website and that there would be no cancellation charge.
    I cancelled via their website and was charged $500 cancellation fee.
    I wrote to them and their response was curt, and basically told me I cancelled the incorrect way.
    Tough luck.
    I’m now hesitant to use them again as even though I’m a business class customer, I get treated as a number, not a person.

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