4.4/10

    From 177 passenger reviews

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    from New Zealand - April 14, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flew business class Bangkok to KL. 13 passengers including my partner and I. Seated middle of cabin. Meal menu offered all other passengers then when finally served, our selection not available as had run out. This has happened before on this airline. Flights attendants both rude and off hand. Interesting, we were the only Europeans in business class. All other Asian passengers served first. Frequent flyer, always business class, never happened before on American, Thai, Singapore, Korean, British, Hawaiian, Emirates, Qantas, and more. Very poor, airline definitely second rate on this basis. Only use as last resort.

    Prakash

    from Australia - December 5, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      No

    The worst flight experience of my life. The aircraft looked old and uncleaned. The food was cheap and insipid in a small snack size pack with no accompaniments. The worst part is they did not give dinner when we landed in the night. The entertainment was just in the name ( again they got the cheap old TV series and movies) on styled consoles.
    Since the twin tragedies, I have been avoiding this airline. But due to emergency I had to book the same day. This was the only airline that had seat availability for my route. I thought they may like to attract people with good service, food and entertainment. How wrong I was. Just an example: When I asked the cabin crew if she has any snacks for dinner, even peanuts will do. She rudely said we have none. They used a $2 coke bottle to serve it in cheap plastic glass to the entire zone. Last but not the least, they lost my baggage.
    DO NOT EVER TRAVEL with Malaysia Airlines.

    Marc

    from Malaysia - December 1, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flew from KUL to BKK. Original flight was 12.15pm which was changed to another flight at 14.50 but ultimately only took off at 1645pm.

    For a 2 hour flight to be delayed more than 4.5 hours is unacceptable WITHOUT any reason given.

    Al

    from Australia - May 1, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Hi Reservation,
    I am a Qantas Silver member and my membership number is 0493163. My membership is classified as Silver and as Ruby. According to the OneWorld website, this equals to Ruby status. Furthermore, the OneWorld website qualifies the privileges as per the following Link.
    When I tried to book my seats, the system requested that I pay $100s for my seat pre-allocation which should not happen for a Silver/Ruby Status. I called your call centre and was told to write an email. Please let me know what the problem is? Are you a OneWorld carrier or NOT? I selected to fly MH only because of the OneWorld membership.
    Here is the response from Malaysian Airlines:
    “Please be advised that access to preferred or pre-reserved seating is in accordance with MH’s policy NOT the oneworld.
    X go to MH and Qantas side. Please refer actical 29 for more details. Based on above if you required the seat in advance it will be a charges base on the airlines term and condition.
    X contact our call center to booking and purchase the requested seat.
    Thank you for choosing Malaysia Airlines.
    Warm Regards, Muhammad Nabil | Global Customer Contact Centre

    Nils

    from Sweden - February 7, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flight MHO0796 on Feb 5th, KUL-BKK, Business class. Ground staff that had poor English skills. Long and very bad security clearance procedure at the gate! No priority for Business class. Finding a cabin that is from the 80s, at its best. Old seats and the springs or whatever it is inside the chair, had popped making the seat very uncomfortable. Seat belt had been shortened ,why?, so an extension was needed to be able to lock the seat belt. No inflight entertainment system, no wine or alcohol served “as this flight is to short for that”, 2 hours 30 minutes too short? The poor stewardess did her best but said she was a shame of the poor cabin standard. Several of the passengers come together after the flight waiting for the luggage, and all had the same opinion, never again MAS! Malaysia Airlines, To be fair to your passengers reimburse with at least 50% of the ticket price cause this is no where close to Business class!

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