Malaysia Airlines

Luggage Damaged
File ref no : KULMH13362/24JUN24/0734/GMT
Flight Date : MH785 / 24 JUN
Rounting : BKK / KL

Landed at KLIA I noticed my luggage was damaged & melted by the conveyer belt from airport. Damaged on top , side , handler , zip area unable to zip back. Until 16 July still no updates from MAS Customer Care to replace / compensate on the damaged. I believed this is not an exceptional cases for 77+ over years airlines operation.

Cancelation and delayed flights on two occasions

Don’t fly with Malaysian Airlines!
Charged AU$630 for excess baggage. (3kgs, 3 kgs and 5 kgs)
Not told at baggage check in that the bags were over weight. Informed only after the bags were on the plane so unable to remove excess into empty carry on bags (limit of 7 kgs per carry on bag x 3) and no option but to pay AU$630 penalty.
Plane had a fuel leak and gave most passengers a head ache.
Not told of fuel leak until every passenger was seated, even though the smell was horrendous and obvious.
Flight was delayed for 6 hours.
Missed connecting flights so charged by other airlines for new tickets.
One luggage bag was lost. Arrived at destination airport 3 days later. Not delivered to hotel.
Returning flight was delayed too.
Ruined holiday.

I was robbed on Malaysian Airlines $8500 of cash and valuables was removed from my back pack in the overhead locker , by professional thieves . They only removed gold credit cards , $us and $aud . Malaysian Airlines refuse to help or start warning passengers about these professional thieves travelling out of and to Vietnam .

Disappointed with this airline. I have flown a few times with Malaysia Airlines and had good service with them. They would do a first in first serve basis when booking your seat. Giving you the opportunity to get a reasonable seat. But now unless you pay extra you get put where they put you, and I’m in the middle of the baby row all the way to Perth from London.
Talk about treating customers like this because they can’t afford to to pay extra for a seat. I thought that a full service airline doesn’t do cheap arse ticket system. This airline is now more like a budget airline a bit like Ryan air, but at least you got cheaper tickets, but what Malaysia Airlines is just that, ‘Cheap’ Be the last time I fly with them