from Australia - March 4, 2023
Flew Economy Class
I had a two way ticket from Melbourne to Kathmandu with transit at Malaysia. The cutomer service that I experienced on 4 flight was really poor. The attitude of the staff was poor aswell.
The main issue was raised when the flight delay happen on return at Kuala Lumpur. The flight was delayed for more than 10 hour due to technical issue. It was understandable, Nobody wants to take the risk of their life but there was no announcement made neither change in the display monitor. Somebody realizes through the message.
After that the mismanagement of the passanger lead to frustration. People were sitting on the floor to get them a flight transfer. Many people waited with frustration and anger.
I raised my issue with transfer staff(Malaysian Airline representative) but didinot listen.
There were Elderly people on that flight with the same issue but was left alone. I and other elderly people take rest on the airport bench the whole 10 hour.
I lost my flight and have to rebook the flight which even cost me money. The customer service was poor. The management of flight delay was poor.
from Malaysia Airlines review by YaNans - April 22, 2022
Flew First Class
I flew for my 800th birthday going to mars for my uncles baby shower for her new born couch. I had many problems while using this boat service, they took off and landed in a secure area I saw many aliens doing the dirty with cows but I have been stranded in this island ever since.
from United States - October 3, 2020
Flew Economy Class
One of the most pathetic airlines of the world. I have booked tickets for my parents with Malaysian Airlines. They had a connecting flight with Turkish Airlines and the layover between connecting flights was 90 mints. Flights left from Perth with a delay of 30 minutes and they just issued one boarding pass and told them that they will get other boarding pass from Turkish Airline help desk on KL Airport Malaysia, so technically they have 60 minutes left to change the flight. When they landed on KL Malaysia and went to Turkish Airline help desk they said they didn’t receive any information from Malaysian Airlines. Just imagine the level of professionalism of Malaysian Airlines. When they went to Malaysian Airlines help desk they had closed their help desk and eventually my parents who are diabetic patients missed their flight. It was almost midnight and no one was there to help them. This incident was happened with 11 passengers from the same flight. I will never ever recommend Malaysian Airlines to anyone in my life. Save your time and money and find a better airline.
from New Zealand - April 14, 2020
Flew Business Class
Flew business class Bangkok to KL. 13 passengers including my partner and I. Seated middle of cabin. Meal menu offered all other passengers then when finally served, our selection not available as had run out. This has happened before on this airline. Flights attendants both rude and off hand. Interesting, we were the only Europeans in business class. All other Asian passengers served first. Frequent flyer, always business class, never happened before on American, Thai, Singapore, Korean, British, Hawaiian, Emirates, Qantas, and more. Very poor, airline definitely second rate on this basis. Only use as last resort.
from Australia - December 5, 2019
Flew Premium Economy Class
The worst flight experience of my life. The aircraft looked old and uncleaned. The food was cheap and insipid in a small snack size pack with no accompaniments. The worst part is they did not give dinner when we landed in the night. The entertainment was just in the name ( again they got the cheap old TV series and movies) on styled consoles.
Since the twin tragedies, I have been avoiding this airline. But due to emergency I had to book the same day. This was the only airline that had seat availability for my route. I thought they may like to attract people with good service, food and entertainment. How wrong I was. Just an example: When I asked the cabin crew if she has any snacks for dinner, even peanuts will do. She rudely said we have none. They used a $2 coke bottle to serve it in cheap plastic glass to the entire zone. Last but not the least, they lost my baggage.
DO NOT EVER TRAVEL with Malaysia Airlines.