from United States - October 3, 2020
Flew Economy Class
One of the most pathetic airlines of the world. I have booked tickets for my parents with Malaysian Airlines. They had a connecting flight with Turkish Airlines and the layover between connecting flights was 90 mints. Flights left from Perth with a delay of 30 minutes and they just issued one boarding pass and told them that they will get other boarding pass from Turkish Airline help desk on KL Airport Malaysia, so technically they have 60 minutes left to change the flight. When they landed on KL Malaysia and went to Turkish Airline help desk they said they didn’t receive any information from Malaysian Airlines. Just imagine the level of professionalism of Malaysian Airlines. When they went to Malaysian Airlines help desk they had closed their help desk and eventually my parents who are diabetic patients missed their flight. It was almost midnight and no one was there to help them. This incident was happened with 11 passengers from the same flight. I will never ever recommend Malaysian Airlines to anyone in my life. Save your time and money and find a better airline.
from New Zealand - April 14, 2020
Flew Business Class
Flew business class Bangkok to KL. 13 passengers including my partner and I. Seated middle of cabin. Meal menu offered all other passengers then when finally served, our selection not available as had run out. This has happened before on this airline. Flights attendants both rude and off hand. Interesting, we were the only Europeans in business class. All other Asian passengers served first. Frequent flyer, always business class, never happened before on American, Thai, Singapore, Korean, British, Hawaiian, Emirates, Qantas, and more. Very poor, airline definitely second rate on this basis. Only use as last resort.
from Australia - December 5, 2019
Flew Premium Economy Class
The worst flight experience of my life. The aircraft looked old and uncleaned. The food was cheap and insipid in a small snack size pack with no accompaniments. The worst part is they did not give dinner when we landed in the night. The entertainment was just in the name ( again they got the cheap old TV series and movies) on styled consoles.
Since the twin tragedies, I have been avoiding this airline. But due to emergency I had to book the same day. This was the only airline that had seat availability for my route. I thought they may like to attract people with good service, food and entertainment. How wrong I was. Just an example: When I asked the cabin crew if she has any snacks for dinner, even peanuts will do. She rudely said we have none. They used a $2 coke bottle to serve it in cheap plastic glass to the entire zone. Last but not the least, they lost my baggage.
DO NOT EVER TRAVEL with Malaysia Airlines.
from Malaysia - December 1, 2019
Flew Economy Class
Flew from KUL to BKK. Original flight was 12.15pm which was changed to another flight at 14.50 but ultimately only took off at 1645pm.
For a 2 hour flight to be delayed more than 4.5 hours is unacceptable WITHOUT any reason given.
from Australia - May 1, 2019
Flew Economy Class
I am a Qantas Silver member and my membership number is 0493163. My membership is classified as Silver and as Ruby. According to the OneWorld website, this equals to Ruby status. Furthermore, the OneWorld website qualifies the privileges as per the following Link.
When I tried to book my seats, the system requested that I pay $100s for my seat pre-allocation which should not happen for a Silver/Ruby Status. I called your call centre and was told to write an email. Please let me know what the problem is? Are you a OneWorld carrier or NOT? I selected to fly MH only because of the OneWorld membership.
Here is the response from Malaysian Airlines:
“Please be advised that access to preferred or pre-reserved seating is in accordance with MH’s policy NOT the oneworld.
X go to MH and Qantas side. Please refer actical 29 for more details. Based on above if you required the seat in advance it will be a charges base on the airlines term and condition.
X contact our call center to booking and purchase the requested seat.
Thank you for choosing Malaysia Airlines.
Warm Regards, Muhammad Nabil | Global Customer Contact Centre