Lufthansa

If you are not white you have to know that in German airports racial profiling is not considered racism. They can pick you among other passengers and interrogate you on your destination and where you traveled from and why you have been there.
I was visiting my uncle in Italy and it was urgent and i had no choice but to book lufthansa . On my way back from Italy to Sweden i stopped by Germany. an officer picked all non whites going out of the aircraft and checked my Swedish passport that it was not fake. and asked me why i am going to Sweden, even thought the passport is Swedish!! i said i am going home!!! Then he asked me what i was doing in Italy.
EU schengen laws does not apply in Germany. I have all the right to travel with my ID card and i dont even need a passport but in Germany they do not respect this and they are not that advanced to understand that racial profiling is racism. They think it is normal. So, if you are not white do not take lufthansa ever.

There was a delay because of a Tornado. This wasn´t Lufthansas fault. On board, dinner was served very quickly, so everyone had more time to rest and sleep. The meal was excellent and the drinks were really good. Lufthansa managed to make up half an hour. And they provided all the information you need for connecting flights. Very good experience at all.

We are very unhappy past Lufthansa customers, and after almost 13 months of unsuccessful message exchanges and communications with the various Customer Service departments including asking for help from the US DOT – Do yourself a favor don’t even consider Lufthansa, it’s a black hole!

We flew with Lufthansa on June 3d, 2022 from O’Hare to the Tel Aviv with a few hours stop in Frankfurt, Germany. Three of our checked bags were lost for over 9 days forcing us to buy few items, the cost of which are officially covered by the standard Airlines policies for the lost luggage. We provided Lufthansa with all the necessary information several times, but the company’s Service Departments and mangers are totally ignoring our plea.
On Jan 19, 2023, we received the last communication from the Lufthansa Customer Service asking for our bank information without providing any identifying information and/or the payment arrangement details and again, when we responded asking for clarifications, nobody replied.

Today July 2023 – We did not receive a penny!

Unbelievably disappointed with Lufthansa for mishandling my delayed luggage and offering completely insufficient compensation, even refusing to talk to me any further. Unacceptable service and lack of empathy. Avoid at all costs!

I would like to share my extremely disappointing experience of my recent business class round-trip from Houston, TX to Haneda Airport in Tokyo with a stop in Austin, TX and a two-day layover in Frankfurt with Lufthansa. I am still paying the price, for my unforgettable mistake of booking flights LH716 from Frankfurt to Tokyo on March 22, 2023, and LH717 from Tokyo to Frankfurt on April 17, 2023.
To start, one of our bags was delayed for more than five (5) days, and the airline’s customer service at the Frankfurt Airport was unhelpful in resolving the issue.
During our return trip from Tokyo, we were assigned a seat in the lower deck of the business class section, which was broken, making the 11-hour and 40-minute flight extremely uncomfortable. When we brought this to the attention of the head flight attendant, she was apologetic, but did not offer any solution other than the manual manipulation of the seat, every time we needed to change its position. . Although the flight attendants offered to compensate us for the damaged seat, they changed their minds three (3) times, stating that the compensation was only offered to European travelers, not Americans.