Lufthansa

Poor operation and customer service. My flight got disrupted in Munich airport and Lufthansa offer an alternate flight for me and my family to reach our next destination. But to our horror, our luggage didn’t follow us to our destination. Have been waiting for Luftansa’s compensation due to flight disruptions for almost a month now (they promised 2 weeks processing time). Poor airline!

Is it just me or becomes Lufthansa slowly one of the worst Airlines in Europe in terms of customer service?
Besides the fact that the safety standards are still high and I trust that the plane maintenance is done properly, anything else is mostly painful.
Everytime flying with LH I have to claim my bonus miles as they are not automatically added to my Miles&More account (it wasn’t like this until end of 2023). No problem with other airlines within the star alliance group.
Frequent delayed/cancelled flights. When LH rebooks you on a different flight (airline) they don’t even accept your bonus points claim.
Sorting out of claims for damaged luggage takes much longer than with other airlines.

My wife was traveling after an accident. The crew was so helpful and accommodated her so well. Thanks a lot Lufthansa.

Extremely disappointed the flights were cancelled and I was forced to agree to terms when I rebooked
I was promised enough room for all my booking and when there wasn’t room and I wanted a different flight I couldn’t change anymore since I agreed to the terms- part of the term I agreed with was that there’s enough room
Further more one of the booking ended up in a different airport but since I agreed they don’t need to cover transportation
When I called to try to rebook they kept claiming there’s no manager and hung up on me

Lufthansa managed to delay my luggage for the entire duration of my trip. The luggage had specialized gears for a multi-day hiking trip which wasn’t possible to replace. It ruined my trip. Lufthansa refused to take any responsibility for this, they only agreed to pay a minor fraction of the real loss – shaving supplies, socks etc, but they didn’t pay even this – they keep insisting that I didn’t provide them with my banking information. I did it several times, I even took screenshots showing that they have my banking info, but they still lie in my face, saying they don’t have my banking information.