4.8/10

    From 142 passenger reviews

    Rolf

    from Switzerland - October 21, 2019

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Long term customers are not recognized as such. If you lost your gold status you are a nobody again even if you flew 1 million miles with LH Group before.

    The service is ok but far from extraordinary. The prices are on the upper end for the service provided.

    Business Class is good, Economy especially in Europe is nothing to remember. We flew from Zurich via Munich to Naples. Flight cost was 3 times Easyjet (which we took for return), and the only difference were the free drinks.

    Charles

    from United States - October 15, 2019

    Flew First Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Their website advertises ” guarantees great entertainment on board”.”Latest blockbusters, classics music and games”. Paid $6300 for 2 tickets from Philadelphia to Frankfurt for May 4,2019 with return flight from Frankfurt to Philadelphia on May 15,2019. As we boarded the plane, stewardess told us our “entertainment console was not working and there were no other first class seats available,take it or leave it but no repair was available for this 7 1/2 hour flight. Our return flight had the same issue, again the monitor did not work for 7 1/2 hour flight. -take it or leave it. In addition 2 rows in front of us a fist fight between a man & women broke out. It took 4 stewards/stewardess to break it up after about 40 minutes
    I have sent various complaint emails over a 5 month period.I only received 1 acknowledgement from their “miles & more program” in July 2019.that said my complaint would be escalated to their customer service. It has been 4 months now and they still have not made a decent offer. There really is no customer service. Even my travel agent has never received a response. I will never fly them again.

    Stewart

    from United Kingdom - August 6, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flown over 70,000 air miles so far this year and never flown with such a useless bunch of amateurs ever! No infight food available, lost my bag in Frankfurt, took them nearly 2 whole days to get it back to me, and so far, its taken them over 2 weeks to reply to my claim for having to purchase new clothes!!! Hopeless customer service, never come across anything this bad before!!

    Christopher

    from Chile - July 10, 2019

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Seat 85K was great. Seating in the upper deck was much better than main floor. It felt more private and was quieter. 85K had extra storage at window. Lie flat bed was comfortable. They give you a mattress cover, Duvet was really nice and also a sleeping jumper. Food service was impressive and delicious. Each course served separately. Flight Attendants were very professional and courteous and worked throughout the flight. There was a snack area in galley later in the flight. Overall the 12-hour flight was outstanding. Do not seat in row 84, where the flight attendants do their service from the exit row area. SEATs A and K are the best choice.

    Enrico

    from Italy - May 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    High quality. Safety and reliability at the top. My favorite airline

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