4.5/10

    From 165 passenger reviews

    Diogo

    from Portugal - January 4, 2023

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great company!

    Fabien

    from Hong Kong - December 6, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    No feeling involved here only facts. On my flight from HK to Frankfurt I got food poisoned (beef goulash dinner) with following 5 days unable to work (business trip). On my way back to Hong Kong, I was blocked at the gate for not being able to show HK authorities the green QR code requested to enter the country. It is normal and I have to respect the rule. However, the staff absolutely deny any help or guidance and a lady from the ground staff looked to enjoy the fact I was missing my flight. With the correct information, I could have flown but the 3 staff just look at my failure to go through (customer service you said?). Last but not least, after having to reschedule and pay a new ticket full price, my luggage was lost and I received it 1 day later with broken objects inside delivered at… 12 am. I wish nobody to go through the same experience. Sorry for all the other Lufthansa staff that try their best every day but not acceptable from my point of view.

    Kris

    from United States - December 4, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I’ve been ripped off by Lufthansa a few times within past couple of years. I wrote them several letters but was ignored every each single time. Trust me, don’t fall for any of their BS offers like lowest price guarantee, cause everything they do is hoax. They took advantage of covid pandemic and cheat the other airlines to stay in business. STAY AWAY from this fraudulent airline.

    Mike

    from United Kingdom - November 22, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Very poor customer service. Flied with Lufthansa and when arrived in my destination went to pick up my suitcase. I can’t believe how they handled my EX-LARGE suitcase which was broken badly.

    since bigging of October I am waiting to get respond from Lufthansa airline and they just offering me a small/large suitcase from the partner website which is very expensive and offering me a £129 voucher to use there. My suitcase was much more than they offer.

    Very poor customer service.

    Taoufik

    from United States - November 14, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Unprofessional
    They caused 13h+!!!! hours delay to my parent’s arrival (who are in their 60s, travelled for the 1st time and donn’t speak english).
    It was very stressfull and frustrating. I did not sleep that night trying to help them through out all
    these issues, talking to agents and translating.
    They were great during the trip to USA but they messed it in the domestic. My parent has wheelchair assistance and
    lufthansa did not take care of it well to make sure they make it in the next flight. My parents were lefts somewhere in the airport
    (not in the gate) for long time and they missed their next flight. So disapponinted with them. I don’t want
    anyboday to experience this, so If you ‘re flying your parents with united I recommend NOT to do that.
    Flight: JSRWSF

    View all Reviews