4.8/10

    From 138 passenger reviews

    Enrico

    from Italy - May 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    High quality. Safety and reliability at the top. My favorite airline

    Jason

    from United States - April 6, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I booked my honeymoon trip three days after my wedding. I booked my fiance’s ticket with my last name. Was later told the name has to match the passport. Was told to email picture of the passport and license and should be OK. Followed up and was told they could only edit two letters and I would have to cancel and rebook without guaranteeing price or seat selection. I would have to pay more and possible not sit next to my wife on my honeymoon. This also takes place the months before my flight so there isn’t a time constraint to process the name change. Needless to say we’re both flying air France now.

    Rebecca

    from United States - March 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was forced to check my carry-on with breakable items I purchased in Israel. My bag was well within the limits of what is an allowable carry-on and was the same one I used on the flight to Israel with no issues. The supervisor was extremely rude. I explained I had breakable items that will definitely break and she just said too bad. I was also lied to and told the plane was full- the seat next to me and few around me were empty- plenty of room for my bag. My travel companions all were allowed 2 carry-ons.
    As soon as I got to my destination I saw a plate had shattered. I immediately reported it to the Lufthansa office at the airport and was told they couldn’t do anything and to email customer service. No one mentioned having to do it within 7 days.Once I had time, I sent an email to customer service. The airline admitted I shouldn’t have been treated that way but because my email came in 9 days vs 7 – even though I reported it immediately at the airport- they refused to reimburse me all of $50 for my plate.

    Arthur

    from United Kingdom - March 8, 2019

    Flew Business Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Travelled BHX to BKK via FRA. BHX leg cant really be described as business class as its really just economy with the middle seat empty. Transfer at FRA a bit chaotic as was boarding. Flight from FRA to BKK was fantastic. Service top notch, food excellent and seats comfortable.

    Rohith

    from United Kingdom - March 1, 2019

    Flew Premium Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    LUFTHANSA, FRANKFURT-BAHRAIN-FRANKFURT Premium Economy
    I had tried BA’s disappointing Premium Economy and was looking forward to see if Lufthansa was any better. I was flying from LHR to Bahrain via Frankfurt. The Airbus A330 seating is a 2x3x2 layout with plenty of leg room and slightly wider seats than economy. A small amenity kit, and water bottle was provided, and a welcome soft drink in plastic cup. Soon after take off, a bar service was offered, followed by lunch, which was OK, and a snack just before landing. On my return flight, a tasty sandwich was served and later a hot breakfast. The scrambled eggs with Tandoori breast of chicken on top seemed a rather odd combination, and was rather bland. The seat back touch screen IFE monitor was easy to operate and had a limited selection of movies, both old and new. The crew although polite and professional were non-engaging, despite there were only eight passengers in the PE cabin. As for the seat itself, a few inches of recline, foot rest and adjustable head rest made the journey very comfortable.

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