4.7/10

    From 150 passenger reviews

    Kiersten

    from United States - February 9, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Missed a connecting flight in India due to customs taking abnormally long. All my flights were then cancelled without a refund or method of redress, without warning. This included my return home flights a week later, leaving me without a way home and without the funds to get a new way home. Never, ever chancing it with Lufthansa again

    Irena

    from United States - January 17, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Lufthansa customer service has

    1. dropped my calls
    2. Not interested to help
    3. RUDE

    Had notified customer service that I would not be able to make it to my OUTBOUND flight. I REBOOKED for the following day with Swiss Air and Lufthansa CANCELLED MY RETURN INBOUND FLIGHT. I REPEATEDLY CALLED AND SPOKEN TO CUSTOMER SERVICE TO NOTIFY THAT I WOULD NOT MAKE THE OUTBOUND FLIGHT WHILE ALSO REBOOKING IT. YET WITHOUT ADVISING ME THEY CANCELLED MY RETURN INBOUND FLIGHT. No one made note of my calls. And when trying to figure out why my return flight was cancelled they kept telling about their no show policy. Which does not apply to me because i had consistently told them that I had to cancel. My money has been wasted and my whole trip ruined. As a frequent flyer I WILL NEVER FLY ON LUFTHANSA. I am devastated and furious (to say it lightly). Please be aware and absolutely DO NOT fly on this airline unless you want your money wasted and to be treated without respect.

    David

    from Australia - January 15, 2020

    Flew Premium Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flew Munich to Hong Kong, night flight. Was unable to look at the safety brochure as the two pages stuck closed with chewing gum. Prior to takeoff we were issued Ear Buds, it appears that the airline head sets have gone, on Lufthansa anyway. I spent most of the first movie trying to keep them in my ears so I could hear the movie. After the meal service a cabin attendant asked my wife to close the window shade, even though se was looking out the window. When asked why it had to be closed the attendant just insisted that it was closed. I asked another attendant why and we got the appropriate explanation. The sun rising will soon light the cabin and the passengers preferred it dark to allow sleep.

    Harnam

    from Canada - January 11, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I would like to say that my experience today from Delhi to Frankfurt to Toronto by Lufthansa was amazing.

    I was provided very good veg/hindu meal in both the flights, attendants were very polite and responsive. I was happy to see a bottle of water on the seat when onboarded at Delhi which helped me avoid waiting for water.

    I highly recommend this flight to others.

    John

    from Germany - January 8, 2020

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I travel with Lufthansa about 20 times per year, including multiple inter-continental flights. Entertainment in inter-continental flights is good, with great diversity. No entertainment in intra-European flights. The cabin service in the plane is correct; however, the ground staff is usually rude and impolite, with racist/classist hints typical of Germany, particularly if you are not blonde with blue eyes. The seats are very uncomfortable and the legging space is ridiculously unfitting, worse than Ryanair; even in inter-continental flights. The pricing is equally awful, even more if you try to get a premium economy seat which normally costs 3 times as much as the basic economy one. The food is precarious, extremely far away from the quality you would experience in Aegean Airlines or Turkish Airlines. I fly Lufthansa because I do not have other options from my location. I wish I could fly Aegean Airlines inter-continental.

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