4.8/10

    From 140 passenger reviews

    Stewart

    from United Kingdom - August 6, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Flown over 70,000 air miles so far this year and never flown with such a useless bunch of amateurs ever! No infight food available, lost my bag in Frankfurt, took them nearly 2 whole days to get it back to me, and so far, its taken them over 2 weeks to reply to my claim for having to purchase new clothes!!! Hopeless customer service, never come across anything this bad before!!

    Christopher

    from Chile - July 10, 2019

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Seat 85K was great. Seating in the upper deck was much better than main floor. It felt more private and was quieter. 85K had extra storage at window. Lie flat bed was comfortable. They give you a mattress cover, Duvet was really nice and also a sleeping jumper. Food service was impressive and delicious. Each course served separately. Flight Attendants were very professional and courteous and worked throughout the flight. There was a snack area in galley later in the flight. Overall the 12-hour flight was outstanding. Do not seat in row 84, where the flight attendants do their service from the exit row area. SEATs A and K are the best choice.

    Enrico

    from Italy - May 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    High quality. Safety and reliability at the top. My favorite airline

    Jason

    from United States - April 6, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I booked my honeymoon trip three days after my wedding. I booked my fiance’s ticket with my last name. Was later told the name has to match the passport. Was told to email picture of the passport and license and should be OK. Followed up and was told they could only edit two letters and I would have to cancel and rebook without guaranteeing price or seat selection. I would have to pay more and possible not sit next to my wife on my honeymoon. This also takes place the months before my flight so there isn’t a time constraint to process the name change. Needless to say we’re both flying air France now.

    Rebecca

    from United States - March 13, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I was forced to check my carry-on with breakable items I purchased in Israel. My bag was well within the limits of what is an allowable carry-on and was the same one I used on the flight to Israel with no issues. The supervisor was extremely rude. I explained I had breakable items that will definitely break and she just said too bad. I was also lied to and told the plane was full- the seat next to me and few around me were empty- plenty of room for my bag. My travel companions all were allowed 2 carry-ons.
    As soon as I got to my destination I saw a plate had shattered. I immediately reported it to the Lufthansa office at the airport and was told they couldn’t do anything and to email customer service. No one mentioned having to do it within 7 days.Once I had time, I sent an email to customer service. The airline admitted I shouldn’t have been treated that way but because my email came in 9 days vs 7 – even though I reported it immediately at the airport- they refused to reimburse me all of $50 for my plate.

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