Zahra
from Canada - May 5, 2021
Flew Economy Class
Lufthansa delivered my luggage 11 days late. After that time the luggage was damaged and some items were lost. They do not answer my emails about this and they are not responsible at the information desk
Karen
from Australia - December 16, 2020
Flew Business Class
Luftansa staff took our money for illegal bookings. We paid for the tickets and when we arrived at the airport we found that their tickets could not be used because they covered two stops in Europe. So we had to book more tickets and they also proved to be illegal and we were left stranded with $38000 owing.
Can you help please?
Sabastian
from Nigeria - July 7, 2020
Flew Economy Class
Lufthansa is great, yeah!. I love how comfortable the seats are- if I could give comfort a 6/5, I would. The staff are also really nice. I recommend you to fly Lufthansa.
Peter
from United States - July 7, 2020
Flew Economy Class
We have used Lufthansa in the past. We didn’t think of the experience much until this year when COVID-19 prevented us from flying. The problems begin with one trying to reach the Lufthansa’s non-existent Customer Service. The phone is either busy, does not connect you at all, or you wait for literally hours! Then they connect you to someone that barely speaks the language only to tell you – “No refunds” and then, when you ask for reschedule of your flights – LUFTHANSA extorts money from the customer to rebook the same flight they didn’t provide to you in the first place.
Elke
from United States - April 12, 2020
Flew Business Class
I paid $4,000 for my ticket in business class.The passenger sitting next to me smelled like he had not showered in weeks! Prior to takeoff, I spoke with a flight attendant.Directly from the Lufthansa website, Article 7: Limitations and Refusal of Carriage, 7.1.2. your carriage may adversely affect the safety and security, health or the comfort of other passengers to a significant degree. The flight attendant said it puts him in an uncomfortable position and refused to say anything to the passenger. The entire area at my seat had not been cleaned from the previous flight. The disgusting passenger decided to take off his shoes during the flight also. He also brought his own food, which smelled like vomit. They ran out of 2 of the 3 choices for food, they ran out of the appetizer, and I only got 2 beverages the entire flight. I was sick to my stomach from smelling the passenger next to me. I contacted Lufthansa via email about the unacceptable service. They said there was nothing they would do. They delayed getting back to me and offered zero compensation on my return flight.
