4.6/10

    From 156 passenger reviews

    Zahra

    from Canada - May 5, 2021

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Lufthansa delivered my luggage 11 days late. After that time the luggage was damaged and some items were lost. They do not answer my emails about this and they are not responsible at the information desk

    Karen

    from Australia - December 16, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Luftansa staff took our money for illegal bookings. We paid for the tickets and when we arrived at the airport we found that their tickets could not be used because they covered two stops in Europe. So we had to book more tickets and they also proved to be illegal and we were left stranded with $38000 owing.

    Can you help please?

    Sabastian

    from Nigeria - July 7, 2020

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Lufthansa is great, yeah!. I love how comfortable the seats are- if I could give comfort a 6/5, I would. The staff are also really nice. I recommend you to fly Lufthansa.

    Peter

    from United States - July 7, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We have used Lufthansa in the past. We didn’t think of the experience much until this year when COVID-19 prevented us from flying. The problems begin with one trying to reach the Lufthansa’s non-existent Customer Service. The phone is either busy, does not connect you at all, or you wait for literally hours! Then they connect you to someone that barely speaks the language only to tell you – “No refunds” and then, when you ask for reschedule of your flights – LUFTHANSA extorts money from the customer to rebook the same flight they didn’t provide to you in the first place.

    Elke

    from United States - April 12, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I paid $4,000 for my ticket in business class.The passenger sitting next to me smelled like he had not showered in weeks! Prior to takeoff, I spoke with a flight attendant.Directly from the Lufthansa website, Article 7: Limitations and Refusal of Carriage, 7.1.2. your carriage may adversely affect the safety and security, health or the comfort of other passengers to a significant degree. The flight attendant said it puts him in an uncomfortable position and refused to say anything to the passenger. The entire area at my seat had not been cleaned from the previous flight. The disgusting passenger decided to take off his shoes during the flight also. He also brought his own food, which smelled like vomit. They ran out of 2 of the 3 choices for food, they ran out of the appetizer, and I only got 2 beverages the entire flight. I was sick to my stomach from smelling the passenger next to me. I contacted Lufthansa via email about the unacceptable service. They said there was nothing they would do. They delayed getting back to me and offered zero compensation on my return flight.

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