Lufthansa

Avoide this company, worst airlines with worst customer service.
They cancelled my flights from France to NZ the day before leaving. I called and emailed them many times but never had any answer. My only option was to book a new flight last minute. 6 months later I’m still fighting with Lufthensa to reimburse me and compensate for the extra spending.

In 1 month I called over 13times, send an email twice (on Lufthansa’s request), asked no reply I asked for updates on Social Media and requested three times a call back. And none of this has helped me one bit, other than a lost flight ticket of 600euro + an expensive phone bill because I had to made some of the phone calls from abroad.

And the request wasn’t so hard you would say: “Can you please change my flight to November 7th to 29th? Yes, sure +€155 extra cost is okay”.
But during verification the phone connection was lost. I called back immediately, but apparently there was only one employee who had the authorization and they made it impossible to get in touch with him.

Bizar fact, I send an email on December 2nd an dreceived a reply more than one month later on January 7th, the day my flight was scheduled and a few hours before departure.

The flight got cancelled the same date, without any notice. I was lucky to check the website, and called, to find out that the flight was replaced by an airline I would never take in the first place.

Great company!

No feeling involved here only facts. On my flight from HK to Frankfurt I got food poisoned (beef goulash dinner) with following 5 days unable to work (business trip). On my way back to Hong Kong, I was blocked at the gate for not being able to show HK authorities the green QR code requested to enter the country. It is normal and I have to respect the rule. However, the staff absolutely deny any help or guidance and a lady from the ground staff looked to enjoy the fact I was missing my flight. With the correct information, I could have flown but the 3 staff just look at my failure to go through (customer service you said?). Last but not least, after having to reschedule and pay a new ticket full price, my luggage was lost and I received it 1 day later with broken objects inside delivered at… 12 am. I wish nobody to go through the same experience. Sorry for all the other Lufthansa staff that try their best every day but not acceptable from my point of view.