Lufthansa

Horrible airline for modern travelers. We wanted to avoid horrible airlines for long flight durations and paid for German precious. What we got was anything but good service. Flight was delayed taking off for over a hour, in flight entertainment did not work. Our luggage for the entire plane could not be retrieved, after waiting for over an hour after the long customs line, the baggage handler finally told us that the cargo door could not be opened, people missed flights and we didn’t get our luggage. When delivered, they switched out the bags btw us and other people in our party 5 days later! Car seat was lost for my spouse’s flight back to the USA, Lufthansa raised their nose and offered little help. After a month +, we are still going through the slow process of getting reimbursed for the lost luggage.

Lufthansa managed to delay my luggage for the entire duration of my trip. The luggage had specialized gears for a multi-day hiking trip which wasn’t possible to replace. It ruined my trip. Lufthansa refused to take any responsibility for this, they only agreed to pay a minor fraction of the real loss – shaving supplies, socks etc, but they didn’t pay even this – they keep insisting that I didn’t provide them with my banking information. I did it several times, I even took screenshots showing that they have my banking info, but they still lie in my face, saying they don’t have my banking information.

I booked my flight with Lufthansa, and they messed up my reservation. I was supposed to be in Economy Basic and they put me in Economy Light, so I had to pay for my checked bag. I tried to change my flight and they told me it was not possible, because the class they put me in didn’t allow any changes and it was not even refundable. Nobody even tried to help me, the customer service was terrible. I’m never going to flight with Lufthansa again.

Extremely Disappointing Customer Service Experience

I had an unfortunate encounter with Lufthansa’s customer service, which significantly marred my overall experience. I want to highlight that this review pertains specifically to their call center and counter customer service, not their in-flight service.

Here’s the sequence of events that transpired:
1. Failed Online Booking: When attempting to purchase two tickets on their website, the site froze upon clicking “purchase.” No success page was displayed.
2. Immediate Contact: In response, I promptly called the airline to clarify the situation. They assured me that no flights had been booked.
3. Successful Booking on Expedia: To secure our travel, we successfully purchased the tickets through Expedia.
4. Unexpected Charge: Shockingly, a week later, an unexplained charge of $3500 appeared on our credit card from the initial unsuccessful Lufthansa booking.
5. Unhelpful Customer Service: Contacting Lufthansa, I was informed that it was too late to cancel the flight. Despite our numerous attempts to resolve the issue, the customer service representatives seemed uninterested in assisting, consistently deflecting responsibility.
6. Disputed Charge: We sought resolution through Amex, but our efforts were futile due to a lack of proof for the original call.

airline canceled my return ticket back home without notice. had to purchase a new ticket and they won’t refund me