3/10

    From 39 passenger reviews

    Justice

    from Canada - July 6, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Thieves who cancel your flight and steal your money claiming it’s their policies. DON’T EVER GO WITH LOT AIRLINES IF YOU DON’T WANT TO BE SCAMMED BY THEM!

    Mog

    from United States - June 17, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    HORRIBLE company! Warsaw airport border guards are very rude, racist and very aggressive! The denied my boarding to Germany on June14th, 2021 to get my flight from Germany to home (USA) with no real reasons! They told me that I needed a Visa to go to Germany, (which is not required for USA citizens)! Then they said I had to have a Visa to be in Poland to order to get my next flight to Germany (which is not either required for USA citizens)! Then they said that for Covid restrictions I can’t fly to Germany (I had valid negative Covid test on me but they refused to look at it) other than the inappropriate questions about my visits to Europe and the racist ways to talk and asking questions! I ended up losing my flight to Germany, my 2nd flight to USA and my 3rd flight to home city in USA! They even threatened me to send me back to Ukraine (my previous destination) if I don’t purchase a new entire tickets straight from Poland to USA! Which costed me over $900!

    Rijaboula

    from - December 13, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I have booked a round trip with Lot Polish Airline in July to Tel Aviv, however, my tickets were cancelled 2 weeks before my flight. I have asked two times for a refund and never got my money back (we are in December now). I have called the costumer service of the company many times and waited forever to talk to someone but never worked out… I also tried to contact them via Facebook on their page, nothing worked out, literally! LOT are you still alive? your costumers want their money back! Never again!

    Jay

    from Germany - November 10, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Polish airline canceled my fight to Korea from Germany in March 2020.
    I claimed a refund immediately. First they said I need to wait for up to 30 days.
    I waited 30 days and I asked them again they said they need up to 90 days.
    90days after they changed their word they will need 180 days.

    Now I am on 09/Nov/2020.
    They didn’t refund the money, nor they are answering contacts.
    And apparently, I am not the only person. On their official Facebook page, there are full of requesting refund is being delayed

    Vlad

    from United States - July 2, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    They are running a scam! My flight was canceled multiple times. Talked to LOT agent about rebooking and he hung up on me! Never flying with them again and neither should you.

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