3/10

    From 45 passenger reviews

    Janez

    from Slovenia - September 19, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    First flight overbooked
    Every flight late
    Plane technical issues, didnt leave ground, their engineer looked like a car mechanic
    Food awful
    Flight expensive
    Friends luggage didnt arrive
    Not flying LOT again

    NATALIA

    from LOT Polish Airlines review by NATALIA - August 7, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The flight LOT was cancelled. So far they have not returned the money for 2 tickets. They don’t give the ARN number for the refund transaction. I do not recommend this company. LOT was cheating passengers.

    Ninni

    from Finland - August 2, 2022

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    LOT exceeded my expectations! Short flight WAW-TIA and the service included free snack of choice + coffee/tea and water (rest for purcase). It’s kinda oldschool but I value the free snack and beverages highly! The inflight entertaiment was full of movies and shows you can watch easily with your phone. Also the inflight sales had actually very good products for sale. Staff was very nice and the plane (B737 Max 8) was brand spanking new and clean! What a 10/10 flight.

    aleksandar

    from United States - July 26, 2022

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The only reason I’ll give 1star is because there is no option for 0 star. They canceled my mother return flight and they offered me another flight month and a half after the flight they’ve canceled and a refund for the flight, but only one way, so it means they offered me to pay me back less than half the price that I paid for two ways. Everyone knows that the price of one ticket is almost the same with the price of two way. The only thing that I can do now is to leave 1star reviews on every site possible and never flight with LOT again, neither me or anyone that I know

    Max

    from Poland - March 13, 2022

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    turned my stomach! appalling experience flying whit LOT!! the flight attendant stated that he supports V.Putin’s war! Don’t fly with these COMMI supporting straight face liars!!

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