3.3/10

    From 34 passenger reviews

    Anna

    from United Kingdom - November 11, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I got flight Kaliningrad-Warsaw-London, with a child 17months. The site indicated that for adults with children there is priority when registering and boarding a plane, special food for children and “entertainment – audio, video, games.” None of the above has been completed. I stood in the general queue for registration, on the plane we were given FOR TWO, ME AND CHILD one chocolate waffle, a roll with an apple and a glass of water!!! The whole trip took us about 5 hours including delayed! All two flights my child cried a lot, because was hungry. If I knew that there would be NO SPECIAL SERVICES FOR CHILDREN, I would take food, water, a cartoon tablet and money! On board the plane, the flight attendants hit my sleeping child’s legs with this metal box of food many times, and never apologized. They only cared about the people who bought food. I had no where to remove legs, because space is so small. I don’t recommend flying with this company, especially with a child! Just awful!!!

    Dennis

    from United States - September 7, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    LOT has the worst customer service. We unexpectedly couldn’t make our 6/25 ORD to WAW flight and called LOT’s customer service before the flight left to rebook. After waiting on hold for at least 40 minutes, our 6/25 flight departed and LOT automatically cancelled our flights. LOT’s customer service said they could not rebook our flights but the LOT ORD ticket counter could help us the next day. On 6/26, we met with the ORD supervisor, initials BB. BB said he could rebook us on the 5:30 pm flight that day for an extra charge of $2500 for 5. We waited at least an hour before BB said the 5:30 pm flights weren’t available now but he could book us on the 9:30 pm flights for the same extra charge. We waited another 1-2 hours before BB said the 9:30 pm flights were only available to us at full fares of $7300. In total we waited FIVE hours to make new reservations. We are very disappointed and angry at LOT and BB for our $4800 in extra cost and time, and LOT’s ineffective and inflexible processes and poor handling of a common airline situation.

    Mitchel

    from Canada - June 12, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I purchased a seat with space for extra fees. For no reason provided, it was changed. When I brought to LOT attention, they said they have their list and I did not purchase the seat I claimed. They were not interested to see my ticket printed. Essentially calling me a liar. They offered for additional substantial money to upgrade to 1st class (!!). LOT’s behavior was rude, abusive appalling . All passengers around my seat got quite upset by LOT’s behavior. Replies I received from LOT are a joke and this behavior is a corporate culture. This is not question of what is legal, but what is decent, common sense and polite

    Thi

    from United Kingdom - May 6, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Such a bad experience, from start to finish.

    The crew onboard all of our flights were exceptionally rude and aggressive.

    Food is horrendous, seats are very uncomfortable with minimal space. The inflight entertainment kept stopping every 2 mins during a movie, for the whole 11 hours of our flight, making it impossible to watch anything.

    Our flight home to London was delayed, meaning our connecting flight from Warsaw was extremely tight to catch, we had 10 mins to make the flight. They did not even attempt to move our bags over and 2 days later, I am still left without my suitcases.

    Not only is the service provided extremely bad, the staff of this airline seem to be all of the same kind, rude, aggressive and should definitely not be in a role where they need to deal with people. Manners cost nothing.

    Joonas

    from Finland - April 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Avoid flying via WAW / Poland airport or LOT airlines at all costs if you wish to keep your belongings safe in the checked-in baggage! Be aware that according to the airline’s response of their rules, you should basically not put anything in your checked-in luggage. The airport security staff can steal anything as they wish without any consequences. Our checked-in bags were checked by security while transferring there from an inter-continental flight, messed up, all plastic and paper bags ripped open and “valuables” stolen from inside.

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