3.3/10

    From 33 passenger reviews

    Dennis

    from United States - September 7, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    LOT has the worst customer service. We unexpectedly couldn’t make our 6/25 ORD to WAW flight and called LOT’s customer service before the flight left to rebook. After waiting on hold for at least 40 minutes, our 6/25 flight departed and LOT automatically cancelled our flights. LOT’s customer service said they could not rebook our flights but the LOT ORD ticket counter could help us the next day. On 6/26, we met with the ORD supervisor, initials BB. BB said he could rebook us on the 5:30 pm flight that day for an extra charge of $2500 for 5. We waited at least an hour before BB said the 5:30 pm flights weren’t available now but he could book us on the 9:30 pm flights for the same extra charge. We waited another 1-2 hours before BB said the 9:30 pm flights were only available to us at full fares of $7300. In total we waited FIVE hours to make new reservations. We are very disappointed and angry at LOT and BB for our $4800 in extra cost and time, and LOT’s ineffective and inflexible processes and poor handling of a common airline situation.

    Mitchel

    from Canada - June 12, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I purchased a seat with space for extra fees. For no reason provided, it was changed. When I brought to LOT attention, they said they have their list and I did not purchase the seat I claimed. They were not interested to see my ticket printed. Essentially calling me a liar. They offered for additional substantial money to upgrade to 1st class (!!). LOT’s behavior was rude, abusive appalling . All passengers around my seat got quite upset by LOT’s behavior. Replies I received from LOT are a joke and this behavior is a corporate culture. This is not question of what is legal, but what is decent, common sense and polite

    Thi

    from United Kingdom - May 6, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Such a bad experience, from start to finish.

    The crew onboard all of our flights were exceptionally rude and aggressive.

    Food is horrendous, seats are very uncomfortable with minimal space. The inflight entertainment kept stopping every 2 mins during a movie, for the whole 11 hours of our flight, making it impossible to watch anything.

    Our flight home to London was delayed, meaning our connecting flight from Warsaw was extremely tight to catch, we had 10 mins to make the flight. They did not even attempt to move our bags over and 2 days later, I am still left without my suitcases.

    Not only is the service provided extremely bad, the staff of this airline seem to be all of the same kind, rude, aggressive and should definitely not be in a role where they need to deal with people. Manners cost nothing.

    Joonas

    from Finland - April 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Avoid flying via WAW / Poland airport or LOT airlines at all costs if you wish to keep your belongings safe in the checked-in baggage! Be aware that according to the airline’s response of their rules, you should basically not put anything in your checked-in luggage. The airport security staff can steal anything as they wish without any consequences. Our checked-in bags were checked by security while transferring there from an inter-continental flight, messed up, all plastic and paper bags ripped open and “valuables” stolen from inside.

    raluca

    from Romania - March 8, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I had a bad experience on board with Lot Polish Airlines company: my hand luggage was moved from where I put in the cabin it without noticing me. When we landed, I asked the stewardess where is my luggage and she was acting like she knew nothing about it. One person said he saw her moving the luggage. I talked to her again, I explained again the situation but she was too busy flirting and joking with the other steward, rather than hear me or help me and then she gave an answer just randomly: that my luggage is in front of the airplane. I went to the front of the airplane, asked the other stewards that were there and they said that maybe my luggage is in the bus. It was not, as I was looking for it in the aircraft. I went to the first stewardess – in the back again and asked, meanwhile my friend started to look in all the compartments again and found the luggage that was intentionally moved by the stewardess. What should I understand from this type of behavior ?

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