Lion Air

We flew Lion from Bangkok to Chang Mai, the aircraft was clean and flew near enough to schedule. Booking was not easy, we went through the on line booking procedure right up to paying and then it appeared that all was well, but then we were informed payment was not successful and to retain our booking I had to go to a Family Mart shop about a mile away and pay by cash and I only had 45 mins to do this, fortunately I made it! The actual flight was without problem, but while we were waiting to disembark we watched the luggage unloading procedure and were appalled at the way the luggage was handled and saw the way our brand new Samsonite cases were treated, they were taken off a conveyor and thrown on to a metal floored trailer and then it appeared they were being used as targets with other cases being hurled at our cases, they were both scratched to hell and finished up looking decidedly second hand.
We would not use Thai Lion air again!!

This is the worst airline I have ever travelled and I have flown slot! They did not check my baggage all the wAy through to my destination and they lost my luggage. On the wAy back to my original destination they would only issue my boarding pass to Bangkok snd not Jakarta even though I am on their airline causing me to have to recheck in Bangkok. In the last three years I have been flying from Jakarta to Chiang Mai with any other airlines , they have always checked me all the way through. Is there s new rule I don’t know about? This is ridiculous and I’ll NEVER fly them again!!!!

EDITORS COMMENT: This is a low cost carrier and they do not issue multiple boarding passes or push luggage through to your final destination. You have to do each leg as a separate segment and this includes collecting and re checking in checked baggage. You will find that most low cost carriers operate like this unless you pay extra to have your luggage go the whole way through.

Lion Air is a joke. My partner and I had to unfortunately take 3 flights with them within the span of 2 days… Never again. They ruined the end of my trip because most of it was spent at the airport in chaos.

The first plane was from Lombok to Bali. This one was delayed by 3 hours and they got to a point where they just stopped updating passengers about what was going on.

The second was the next day from Bali to Jakarta. They cancelled our first flight and changed it to another flight an hour later. The new flight was also delayed by another 30 minutes. Because of the cancellation and delay, we almost missed our connecting flight from Jakarta to Singapore… Also with Lion Air. What a joke.

Upon arrival in Jakarta, there was no one there to guide us to the terminal to ensure we didn’t miss our flight. The customer service staff at the arrival/connecting area had no idea what was going on and just sent us on our way to grab a shuttle to the next terminal… To which we got a phone call asking us where we were?

As for the 3rd flight from Jakarta to Singapore, they had no running water in the bathroom to wash your hands with and apparently can’t afford straws. AVOID

I flight many times with Lion Air, overally they are a good airline and good service onboard.

I had read reviews about Lion air night before we were supposed to fly. I got so scared of everything that people wrote here. (Can you imagine? 😉
We flew from Bangkok to Phuket (round trip) and I have to say that both of our flights were more than fine. Staff was nice, flights were on time, arrivals as well. We got a small snack and watter on board. Everything went very smooth. 🙂