2.2/10

    From 14 passenger reviews

    Federico

    from Mexico - February 7, 2020

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Good Airplanes,but a disastrous manage of schedule and scale administration in the caribbean zone

    Lena

    from Canada - January 8, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    By far the worst experience ever. I had booked and paid for my flight since Oct. 2019. As I was trying to check into my flight 2 hours in advance, travelling from St. Vincent to Trinidad–the supervisor at the check in counter, Carveus Trimmingham refused to check me in–stating that the flight was “full”. He did not even look into the computer or my itinerary–he based this decision on asking where I was going and if I had a connecting flight. It was horrible service. I had to fight my way into getting him to check me in. The local people helped as they realized he was quite unfair and he had no grounds to refuse checking me in. They all exclaimed that LIAT do this to passengers often. They overbook and then they look to eliminate. The man, Carveus Trimmingham should not be working with people. He was rude and unkind and I will never use LIAT again. Even his own peers spoke badly of him–one said “you had to deal with him for one day, can you imagine dealing with his attitude for a year?”. Sorry Liat–you should do better…

    Martyn

    from Norway - November 12, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    One thing is very consistent with LIAT Airline. They are consistenly BAD. Just had a series of flight around the Caribbean, and every one of them was unpleasant because of LIAT. Customer service seems to be unknown with them, treatment of paying passengers is unreasonable and the general feeling that I got (again) was that I was just an inconvenience to them. So LIAT are consistent at least, bad. I will make even more efforts to avoid them now, life it too short for the hassles and unpleasantness of this airline. Avoid them if you can. Take a ferry, another airline or try and change your route. Holidays are meant to be enjoyed, not endured. Travelling with this airline is far from pleasant. Amazing how they are still in business given the sort of customer ‘service’ that they seem to give as standard.

    Lorraine

    from United Kingdom - April 2, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Myself and my fiancé were on our way back from Barbados in December 2017 and we had to get a connecting flight from Barbados international Airport which was to take us to Antigua and then to London. When we checked in for our flight, to our shock that is when we found out that our flight had been changed with no prior notice. So at the last minute we found out that we were no longer going straight to Antigua but we now had to stop over at Guadeloupe first, then to Antigua and then London. We were not notified of these changes to our outbound flight and we found this to be highly unprofessional! The biggest problem was having to stop off at Guadeloupe – in doing so, we lost a lot of time!! Our stop off in Guadeloupe lasted for around 20 minutes and by the time we got to Antigua, we had lost a lot of time and we weren’t able to collect our luggage. Also, when we got to Antigua we were given the wrong information regarding where to go, it seemed like nobody knew what they were doing! So by the time we went to collect our luggage, it turns out our flight had already boarded and the gates were about to close!! Just as we were standing near luggage collection, I could see my hand luggage but the staff did not allow me to collect my case before I boarded the plane so we were forced to go without our luggage. The fact that LIAT gave us an extra stop on our journey caused so many problems and it absolutely ruined our return flight home!! We payed £60 for our seats and we were so distressed about our luggage being left in Antigua that we couldn’t enjoy our flight or even relax. When we got back to London, we had to fill out paperwork and wait for 2 days before we got our luggage back. We found the entire service from LIAT to be a very disappointing experience, their customer service is very poor and they really need to do better! For our first time travelling with LIAT, it was so bad that we both feel like we will NEVER take another LIAT flight again!! The experience was absolutely atrocious!!

    R

    from United States - September 17, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Just to qualify my travel experience, I have travelled over 1.5 million miles just on Delta. I have flown all over the world on many deference airlines, including third world airlines, and I have never experienced what LIAT dishes out. 3 days of our 8 day vacation were lost to LIAT incompetence. What a joke this airline is. I will never use this airline again and if where I want to go is only serviced by this airline I will find someplace else to go.
    The wife and I flew in to Barbados on JetBlue September 5 connecting to LAIT flight 755 at 2:30 pm. We were told 8 times that we would be boarding in 15 minutes at ~1:00 am September 6 we were told to go to the baggage area and collect our luggage. Our luggage was not there. LAIT lost our luggage. We were then requested to go outside the airport to meet up with LAIT representatives in the heat. We were crammed on a small bus with about 30 other people. There was more than one bus. We were put up in a nice hotel for the night. The next morning we were told by LIAT that they had no plans for us at that time to go eat breakfast on them. I said to my wife if they have no plans then I do. I called JetBlue the airline we had booked all the

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