from United Kingdom - April 2, 2018
Flew Economy Class
Myself and my fiancé were on our way back from Barbados in December 2017 and we had to get a connecting flight from Barbados international Airport which was to take us to Antigua and then to London. When we checked in for our flight, to our shock that is when we found out that our flight had been changed with no prior notice. So at the last minute we found out that we were no longer going straight to Antigua but we now had to stop over at Guadeloupe first, then to Antigua and then London. We were not notified of these changes to our outbound flight and we found this to be highly unprofessional! The biggest problem was having to stop off at Guadeloupe – in doing so, we lost a lot of time!! Our stop off in Guadeloupe lasted for around 20 minutes and by the time we got to Antigua, we had lost a lot of time and we weren’t able to collect our luggage. Also, when we got to Antigua we were given the wrong information regarding where to go, it seemed like nobody knew what they were doing! So by the time we went to collect our luggage, it turns out our flight had already boarded and the gates were about to close!! Just as we were standing near luggage collection, I could see my hand luggage but the staff did not allow me to collect my case before I boarded the plane so we were forced to go without our luggage. The fact that LIAT gave us an extra stop on our journey caused so many problems and it absolutely ruined our return flight home!! We payed £60 for our seats and we were so distressed about our luggage being left in Antigua that we couldn’t enjoy our flight or even relax. When we got back to London, we had to fill out paperwork and wait for 2 days before we got our luggage back. We found the entire service from LIAT to be a very disappointing experience, their customer service is very poor and they really need to do better! For our first time travelling with LIAT, it was so bad that we both feel like we will NEVER take another LIAT flight again!! The experience was absolutely atrocious!!
from United States - September 17, 2016
Just to qualify my travel experience, I have travelled over 1.5 million miles just on Delta. I have flown all over the world on many deference airlines, including third world airlines, and I have never experienced what LIAT dishes out. 3 days of our 8 day vacation were lost to LIAT incompetence. What a joke this airline is. I will never use this airline again and if where I want to go is only serviced by this airline I will find someplace else to go.
The wife and I flew in to Barbados on JetBlue September 5 connecting to LAIT flight 755 at 2:30 pm. We were told 8 times that we would be boarding in 15 minutes at ~1:00 am September 6 we were told to go to the baggage area and collect our luggage. Our luggage was not there. LAIT lost our luggage. We were then requested to go outside the airport to meet up with LAIT representatives in the heat. We were crammed on a small bus with about 30 other people. There was more than one bus. We were put up in a nice hotel for the night. The next morning we were told by LIAT that they had no plans for us at that time to go eat breakfast on them. I said to my wife if they have no plans then I do. I called JetBlue the airline we had booked all the
from United States - September 4, 2016
1. We were bumped off out 2pm flight and told “we dont know” when asked for more information as to why, we are not given ANY information whatsoever.
2. After 5 hours of fighting tooth and nail we werr put on standby for the 10pm flight with a $400 fee that we can pay to “possibly” confirm the 10pm. LUCKILY we got onto the flight – with zero help from Liat
3. We landed and our bags didnt come with us. Apparently they are so incompetent that they cant even figure out how to fly people and their bags at the same time, like EVERY OTHER AIRLINE.
4. We got in at midnight and the entire airport was closed with no one willing to help us. The taxis all left and we had to pay a random man to take us to our hotel and hope he wasnt a murderer.
5. We are told our bags will be on the 11am flight the next day. It is the next day and surprise, no bags.
6.We are told specifically “they will put your bags on the next ‘available’ flight”
7. After spending our entire day at the airport trying to recieve information we are told they were closed and we can check in the morning. Still nothing, 3 days later. Not even an apology from Liat.
from Australia - August 17, 2016
THIS AIRLINE IS A RIPP OFF!!! THEY ACCEPTED PAYMENT FROM MY STOLEN CREDIT CARD CHARGED THROUGH A PRISON IN FLORIDA. WHEN I CALLED THEM TO NOTIFY THEM OF THIS FRAUDULENT CHARGE THE ATTENDED SEEM UNPROFESSIONAL AND UNCARING ABOUT CORRECTING THIS.
WARNING STAY AWAY !!!
from Trinidad and Tobago - July 17, 2016
Atrocious, unprofessional, no customer service. They left all luggage in StVincent for the whole flight. No reasons given. Then we arrived in Trinidad and still no Liat rep to explain what happened. Trinidad baggage staff left to pick up the pieces of the vexed passengers. Called Liat numbers of the web and they said its not Liat Baggage Handling and directed back to the POS airport staff who say they know nothing. Phone SVG airport and staff said don’t know when luggage will go over to Trinidad and all flights are full after the carnival. Planes needs to go over with passengers only for safety reasons ie run way length, winds etc. Its now four days and they still cannot send the luggage over and I fly out tomorrow. When I call Trinidad airport obviously they are engaged as must be getting lots of complains, days before I get through. Emailed Liat HQ and they phoned to ask if we had the luggage???? Nooooo!!! Liat you need to pay to get my luggage back to UK and for the inconvenience. Very disgusted with the service and amazed that every year you know the flights are fully but you do not put on extra flights. POOR, RUBBISH, Non existence Customer Care!! Fly direct!!