3.3/10

    From 83 passenger reviews

    KARIN

    from United States - May 23, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I’ve been trying to upgrade my cabin for more than a week calling and sending several requests through the website link and when I get answers, it tells me that I would be contacted within 48 hours to tell me the price, but it never happened. Instead, I received a very rude e mail saying that “First of all you don’t have a coupon. second, you don’t have points…” (EXCUSE ME??? CAN’T I PAY FOR MY UPGRADE??? How can you do not have the price for the services you offer???). Also, I sent my ESA docs and today I noticed that my case was closed (no e mail to inform, and I don’t know the reasons, despite informing the animal’s age and attaching ESA letter provided by a Nationally Certified and Licensed Psychologist). I will have a big surgery in Brazil and I am trying to prepare for my return with a little more comfort due to circumstances, but LATAM is making it impossible. All the aggravation is more than enough to say that this is not a serious company.

    Paul

    from Australia - July 19, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    LATAM charge 100 dollars flat rate for ANY oversize baggage regardless of the weight. If you travel with a bike for example expect to pay 100 dollars US PER TRIP regardless of your baggage weight. Most airlines do not do this. As long as you do not exceed weight limit you pay no extra. Add 100 extra per flight for oversize with LATAM

    Ron

    from Australia - June 27, 2017

    Flew Business

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Service is dead and done in South America. Having arrived at the Juliaca (think Lake Titicaca) airport two and a half hours before our flight to Lima (at 6.30am) – a domestic flight, we find that we are ‘bumped’ off the flight! 12 people were refused entry to the flight due to over booking. Avianca (the airline responsible) had no reason for the ‘bumping’ just that it was full. We had paid for the flight 5 months before in Australia and had confirmed too. So we sit and wait for 4 hrs to be put on the only other flight out of there at approx 12.00pm on a Latam flight. BUT this was only to Cuzco where we had to collect our luggage and run to just get on another airlines flight to Lima. Why the rush? Well we have a connecting flight to Havana Cuba leaving at 4.15pm. We arrived in Lima and the Latam counter 15 minutes before the connecting flight was to leave and guess what – we were a NO SHOW! No amount of talkig or pleading would get us on to that flight! OK we thought but NO AGAIN. The Latam flight the next morning was full. And that was it. No help, no offer of accommodation, no compassion just a blank stare from a young child sitting behind a computer. We argued all the way up the

    Ed

    from Australia - May 25, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Lets enumerate the items that classifies the inexperience of this airliner.
    Punctuality: 0 always delayed, always causing problems to passenger that needs to connect in that backwards country;
    Food: Disgusting, always cold, no options, no taste, no use;
    Staff: Rude staff, English almost zero, I have to use my Spanish to communicate with those useless life-forms;
    Baggage Handling: Careless dumb life-forms, luggage always come broken, or lost which is normal for them, sad;
    Service: rubbish, 3rd world service, indeed it is adequate to the origin;

    Andre

    from Brazil - November 18, 2016

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    MAO-GRU-ASU: Well now they are fully merged and you can already tell the difference, the crew are much more impersonal and sometimes shabby, on board service is minimal, and soon they’ll be charging for food, planes on the positive note, new, clean and fresh, I was surprised they’re really taking punctuality to a new level, much more improved on that side. Well if the price is right, why not?

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