LATAM

On on single roundtrip flight, Latam managed to lose our luggage, cancel one of our flights and take like 5 hours to give us a replacing flight, during which time we had to wait in the airport, delay our flight three hours, forcing us to reschedule our other flights costing us over 400 USD, on the delayed flight they didn’t offer food or housing, even when our connecting flight wouldn’t be for another 16 hours. Horrific experience, cannot believe how they can look you in the face and say they care about the customer

This was a return trip from NZ to Argentina. We paid extra money for direct flights, however, soon after buying the flights, we got an email that the return trip between Buenos Aires and Santiago was changed via Sao Paulo, with a 13 h layover. After endless calls, we got Latam to change the route from Buenos Aires to Santiago, with a layover of over 24 h. That reduced our trip one day.
The information on the luggage limit was confusing. After at least 5 calls and emails, I got contradictory information and three different amounts to buy an extra suitcase, ranging from US $46 to $180. We couldn’t buy the extra luggage online, only at the airport. So, given the confusing information, we decided not to take any chances.
The check-in process in Auckland, Buenos Aires and Santiago was appalling; it took over 20 minutes to sort it out in each case. The worst possible service! In addition, in the long haul Santiago-Sydney they did seat my partner and me together, so when I realised it, I had to return to the counter to get them to change the seats. These were expensive flights, almost US $6000.

We bough return tickets flying from Sydney, Australia to Cordoba, Argentina. We paid extra for the option to have the ability to have our tickets refunded in case we had to cancel. Turns out we had to cancel 1 day after booking the tickets and we immediately submitted the request to refund. They said it will take 30 business days to process the refund (i.e. more than 6 weeks). They have not provided our refunds. We are disputing the transaction with our bank now and Latam is saying they denied the original refund request “due to incorrect information” provided. This is false. Be careful of this airline, they seem to steal people’s money.

Cm mau share pengalaman dr Bolivia ke Lima. Check in lelet, ribet, petugasnya nyusah nyusahin, mana ada boarding pass ditahan tahan. Trus lagi tanpa pemberitahuan boarding jd lebih cepet setengah jam tp ujung2nya molor juga. Pas mau masuk pesawat tasnya pake dijilat2 anjing. Yg paling parah penerbangan mahal ga dikasih minum sm sekali. Cuma snack doang yg harganya g lebih dr 2 soles, lays kuning yg cuma 0.8 soles sama biskuit quaker yg kecil yg paling harganya 0.6 soles. Bayangin aja tiket menggila harganya 700 dolar pp dikasihnya makanan yg cuma 2 soles.. trus latam play. Latam juga ga modal device. Maunya pake device masing2 penumpang. Yaelahh ga modal banget, screen aja ga punya. gtw knp ya standar service di amerika latin itu kelewat rendah.dan sm sekali ga memuaskan

Do not buy tickets with LATAM, they wont refund nor give you a voucher.

We were supposed to fly with this thing in March to Santiago. Due to corona related border closure between Czech Republic and Germany, we cancelled. Its five months later and we still did not receive money refund nor vouchers for our tickets. This by the way prohibits us from approaching insurance company and retrieve the rest of the money. Call centre service is apalling. During last five months I experienced passivity and unwilligness to solve our case – refund request mistreated multiple times when operators put wrong or uncomplete data into system – complete unwillingness to give this case some priority after five months – obvious lies or incompetence (constantly changing info bout form of refund and time schedule) – when promised to be called back, it never happened – one operator providing different info from the other I know airlines have a hard time now, but this airline customer service is in complete disarray. Im currently in state of awe how arrogant a corporation can be and will never ever board a LATAM plane.