4.7/10

    From 3 passenger reviews

    Oliver

    from Denmark - June 1, 2019

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Lao Airlines is great. Big fan.

    Unfortunately there is a big but. Seat pitch is very limited, I´m myself 192 and is unable to sit in the seats. If the passenger in front decline the seat, I will be in real trouble, especially with if someone is sitting next to me. I can literally not sit in the plane in a single seat.
    So sadly, I will take the bus through Thailand when traveling to Europe next time.

    Eleanor

    from Hong Kong - December 29, 2015

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Surprisingly contemporary and efficient airline for land-locked Laos. The airline has clearly gone to great lengths to train staff and pilots. Equipment and departure lounge in Luang Prabang all new. I would definitely fly Lao again. Good value for money. // Downsides: some staff have a low level of English and the Immigration Counters have almost no English and are ineffficient and error-prone.

    c derro

    from Australia - November 25, 2013

    Flew Economy

    Overall Score

    0/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    1 – Lao Airlines is not a safe company : 44 dead people few weeks ago with the aircraft crashing in Mékong river
    2 – Lao Airlines is not a serious company and they don’t mind about customers : i booked directly with them and they confirmed by email. The flight Schedule changed but they forget to send the update and i had to wait my flight 5 hours at the airport without any excuse or compensation from the company.
    3 – they are not at the good technical level : no possible to review online your booking and no online checkin – if they had these standard features : i will have learn the flight update
    4 – their staff are very slow for checkin at the airport and inefficient
    5 – you don’t feel safe on board
    But the good new is you can avoid Lao Airlines : many flights from thai, vietnamese, cambodia, malaysian airlines

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