Kuwait Airways

I traveled from US to Delhi on Jan 12th and returned on Jan 21st. I am sorry to say that my overall experience was horrible. I will never fly KU again. Bad customer service, Entertainment systems not working on such a long flight – UNACCEPTABLE. Checkin at on Jan 21st took 1.5 hours even though there were only 2 people ahead of me. The customer service staff at counter would not give a reason for delay.

It was a very new plane with an amazing entertainment system, that i enjoyed whilst eating the delicious food.

Excellent trip from Kuwait to London, me and my family occupy all lovely time onboard Kuwait airways.
Staff welcome me and my family and was friendly to all, food is best taste and quality.
We enjoy our flight to London on Kuwait airways.

Thank you

Well, to be honest my experience with Kuwait airways was disappointing. It was my first time flying with Kuwait airways. MAA-JFK-MAA.

The flight from MAA-KWI and KWI-MAA (A340) was okay compared to the flight from KWI-JFK and JFK-KWI (B747).

There is no working in flight entrainment system for the flight to and fro NY though they had a small screen in front. Bad/broken seats. Almost most of the staff are quiet rude. It’s almost like taking a local bus in Chennai, India.

The KWI-JFK flight landing at Shannon (Ireland) Airport came as a surprise for many of my co-passengers since it wasn’t clearly mentioned in the ticket that there wud be a stop in Dublin.

There was also a delay in the flight from KWI-JFK. The passengers weren’t explained why there was a delay. Security check done, bus is waiting downstairs, no passengers coming in to the gate, no work for almost 40-50 mins approx. I supposed they were waiting to pickup few other passengers from their other destinations and flights may have been delayed. Many passengers were angry at the ground staff. There were no restrooms after the security check within the gate. Some of them were waiting to use the restroom at the

Beverley who works behind the counter by the baggage claim at Heathrow airport went above and beyond to go and track down my missing house keys. She was brilliant. Flight was good too