3.1/10

    From 27 passenger reviews

    Alan

    from United Kingdom - July 3, 2017

    Flew Economy

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This airline doesn’t even warrant one star. The worst airline I have ever flown. The flight from London was ok, but nothing special. At least it was on a new plane. The main issue was there was no entertainment on our flights from Kuwait to Manila return, and when we complained about it, we were told it’s always like that. Not acceptable!!! We also complained about the lack of food and especially drinks. We were told there is a Galaxy service which we found out at the end of the flight means it’s self service. The crew need to explain this better. Lastly the crew. Some were ok, but some also were cold and it seemed they didn’t want to be there. Maybe they just didn’t want to work for this airline. As other airlines have moved on with regards to technology and customer experience, sadly Kuwait Airways has been left in the mid 1990s. I will never fly this airline again and cannot recommend them one little bit.

    Ali

    from Germany - April 13, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We have been traveling internationally from 7 years with number of Airline companies but travelling with Kuwait airways we had the worst flying experience of our lives. I would never recommend anybody to travel with Kuwait airways ever because of its crappy performance. On every step of the journey, I have experienced poorest performance. The Kuwait airways haven’t failed to disappoint me on every location of the Journey. On every step of the journey and I have seen crap happening. If Kuwait airways do not know how to run an airline may be they should close it before they put somebody’s life in danger.

    Sudhir

    from United States - January 22, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I traveled from US to Delhi on Jan 12th and returned on Jan 21st. I am sorry to say that my overall experience was horrible. I will never fly KU again. Bad customer service, Entertainment systems not working on such a long flight – UNACCEPTABLE. Checkin at on Jan 21st took 1.5 hours even though there were only 2 people ahead of me. The customer service staff at counter would not give a reason for delay.

    yousef

    from Kuwait - January 5, 2017

    Flew Premium Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    It was a very new plane with an amazing entertainment system, that i enjoyed whilst eating the delicious food.

    Sharbel

    from Lebanon - November 15, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Excellent trip from Kuwait to London, me and my family occupy all lovely time onboard Kuwait airways.
    Staff welcome me and my family and was friendly to all, food is best taste and quality.
    We enjoy our flight to London on Kuwait airways.

    Thank you

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