from Denmark - May 4, 2019
Flew Economy Class
We (parents, children and grand parents) had bought tickets for a connecting flight to Cape Town from J-burg more than half a year ago and only had a short time to find the Kulula check in counter, which wasn’t so easy for us. We got there 20 min. before the counter was closing, but were told, that the flight had been overbooked. Everybody at or around the counter where hopelessly confused, inefficient, not very good at communicating to us or other costumers. Bottom line: After a lot of confusion and waiting around, we had to wait for two ours for the next flight. No compensation – just frustration. Returning from Cape Town with Mango Air was WAY better.
from South Africa - November 15, 2016
I booked a return flight from George SA to Johannesburg with Kulula online. Going from George everything was ok but on checking in a week later to return to George, we were told that because we missed the first flight (George to Johannesburg) we were taken off the system. They refused to help us any further unless we could proof we were on the flight. After unpacking all of our luggage, my wife found her boarding stub. All of this took more than an hour and I could not believe that in this modern age that some stupid system still excisted
from United States - July 17, 2015
The flight was fine. My gripe is with the Kalula website and trying to book my ticket online. It is unbelievable! If I was the webmaster I would be embarrassed. One can spend hours trying to book a flight. Errors everywhere. Cannot process certain credit cards one day and then different one’s the next. Within 2 minutes the price of a particular flight varies from R650.00 to R1800.00. I was told it was because of sudden availability changes. Not true. I could see the seat availability as I had just reserved a seat minutes prior. There were dozens of seats available. Very frustrating. And then they have the audacity to charge you R100.00 rand to call them up to book a flight because you cannot do it online. This archaic web issue is not new. It has been like this for years. Kalula, get a grip! If the birth certificates are not chasing your customers away, your website will.
from Australia - July 15, 2013
B737 Capetown to Johannesberg