7.8/10

    From 61 passenger reviews

    Jennifer

    from United States - January 8, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    We recently flew with Korean air from D.C. to Seoul and back. We had 7 month old baby and the flight attendants did everything they could to make us feel comfortable. Especially the flight D.C. to Seoul (Dec. 21, 2015), the attendants were just so wonderful. We pretty much had to hold our baby 14 hours straight because she didn’t want to be put down on the bassinet. And we didn’t want to bother other people with the baby’s crying. The crew were so nice, offering me to hold the baby, (which I declined nicely. but it was so kind to offer.), offered me fresh fruits, and asked my hubby if he wants extra meal because he’s certainly is not a small guy. After we landed, the baby threw up all over me and they all came to the rescue, helping us and giving us blankets to cover the baby, etc. I am just so grateful for their professionalism and courtesy. It really made our flight less stressful and at least tolerable.

    Donna

    from Australia - December 22, 2015

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Really terrible experience. Worst ever. Won’t be flying with them again

    Nguyen

    from Vietnam - December 16, 2015

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Very impression about flight attendants, crew. We take round trip flight from Vietnam to Houston total 4 flights and got very good service from crew, especially all flight attendants KE29 on 15Nov from ICN to IAH.
    on the way back to VN, i took flight KE30 on 13Dec from IAH to ICN, there are 2 FLT attendants very good that i got the name: Jo Kyeong Won and Kim Yenna. They took care of my baby like their baby. that is very impression me and my family.
    I am looking forward to flight with Korea Air again in near future!

    Julia

    from Australia - December 6, 2015

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great entertainment system in which you could use your own headphones, it included a usb and power sockets to charge your devices. Food was decent and crew was super nice and attentive. They cleaned the toilets every so often and passed to pick up trash from seats (like empty bottles). Seats are very comfortable and the head rest could be configured in multiple positions and shapes.

    Nancy Luz

    from United States - December 4, 2015

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I must say Korean Air gave me the best experience.We were flying from Incheon to Atlanta.The plane overall was very clean.The seats were very comfortable.I was travelling with my 17mons old daughter and she had her own seat.She didn’t sleep at all but having a good seat for me and her was a big help.The food was so good.The flights attendants were very professional.my baby was grumpy and loud on the plane and I did everything I can to make her relac but she didn’t.There was this one attendant that was helping me out,she was trying to play with my daughter and entertained her,my baby suddenly just stop crying.She knows how to make baby’s smile and laugh.When we got off Atlanta I wanted a picture with her but I was thinking maybe it’s not allowed to do that.It would’ve been a nice picture to keep in my baby’s journal.

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