7.8/10

    From 61 passenger reviews

    Frank

    from New Zealand - March 14, 2016

    Flew Business

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Brand new 777 from Frankfurt to Seoul. Excellent lie flat, excellent service, good food, excellent beverages. Cabin was virtually empty.
    Flight from Seoul to Auckland was an old ‘plane with reclining seats. I had been told twice by Korean Air ground staff that seats were lie flat, so complained to cabin manager on board, who came back and offered to move me to 1st class (which was equivalent to Business on the previous flight in almost all respects). Sat next to alternate pilot who told me that some planes have lie flat, but not all, so am now waiting for Korean Air to replace all ‘planes…

    Chris

    from United States - March 11, 2016

    Flew Business

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    While my reviews for their Coach class was above-and-beyond, I have to rate their business class a tab lower (considering for what we paid for).
    As airlines move into the 2-2-2 / staggered seating, KAL’s 2-3-2 seating is getting outdated. Food is good but (besides the wine selection) the quality is as great as Economy – I thought they could bump this up further…
    However, the service (plus lounge access; plus priority boarding; plus priority baggage; plus ) makes up for it. The flight attendants even walk to each row and introduce themselves! Even though i didn’t understand him/her, I am still honored.
    Would I still recommend this airline? Of course! I’d watch out for a better deal, though. 🙂

    Stella

    from Japan - January 28, 2016

    Flew Business

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Good service. Great food. CAs were sweet with my son (4 at the time of travel) so made a lot of difference. I wasn’t feeling well while flying, and they offered medicines to make my trip more comfortable.

    EDITORS COMMENT: Great to hear

    Victoria

    from Australia - January 13, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I recently flew from Sydney to Toronto, with a one night stop over in Seoul. Then from Honolulu to Sydney with a connecting flight from Seoul. I was very pleased with the service provided. The planes are clean and the staff are friendly and eager to please.
    As I am a vegan, I had requested a special meal. All of the meals were fresh and tasty.

    Amro

    from United Kingdom - January 8, 2016

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great experience. Good Staff and all was fine in my long flight from London to Seoul. Seats are a bit tight for a long flight, but guess this is the was with all economy flights for long distance.

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