7.8/10

    From 61 passenger reviews

    Solomon

    from Australia - November 8, 2016

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I was on a ICN-JFK flight. Check in was very fast and left a lot of time for duty free. Flight left on time. Food was a choice between traditional Korean and western food both of which were good. Seconds were available when I asked. Seat was comfortable enough for a long haul flight. Service was fine, but could have been better.

    Amos

    from Israel - October 17, 2016

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    In the flight from Tel Aviv to Seoul on the 8 of October no.ke 958 me and my wife had received a super service : gentle, warm , kind upand efficient from the flight attendants Mrs. Lee Singing and Kang Min Ji
    Thank you very much
    Mr.Amos Raviv and Mrs. Anat Raviv

    P.

    from Philippines - October 10, 2016

    Flew Economy

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Had a wonderful flight from CEB-LAX and back, with a stopover in Incheon that lasted for about 12hrs which was great so I got to enjoy the transit tour to Seoul while I was there. Incheon is a great airport, huge and it’s like a freaking mall.

    The cabin crew and people at the check-in counter (at LAX) are all very friendly and helpful. (in comparison with United, which only seems to employ old, fat cows) Unfortunately, their very thick accent when speaking English makes them difficult to understand. (For example, I was asked if I wanted seal for breakfast and they meant cereal)

    I also appreciate being allowed to check in my bag at LAX right when I got there and not just a few hours before the flight.

    The plane itself (A380) seems to be in need of some modernization. The seats are old, and not the most spacious. They don’t recline as much as I’d like them to. The in-flight entertainment screen is very small.

    The lavatories seem to be cleaned only in between flights.

    My only real concern is that I was not charged the advertised rate on the site. I reserved the flight for $150 less, but never received an e-mail thus I was unable to get the reservation number.

    Tiffany

    from United States - October 10, 2016

    Flew Business

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Business class travel accommodations were more like a glorified economy seating. One must jump over the other seat/passenger sitting next to them, in order to access the bathroom. Seriously! The airline charges nearly double and a half in cost but KAL’s ammenities lack sufficient comfort and ease. It was more like a herd of cattles…..crammed together in a hurry. No flying on this airline…last time on KAL.

    M

    from Australia - October 4, 2016

    Flew Business

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    good comparable amenity with other business classes I have flown on. The staff were absolutely delightful. The choice of films was ordinary,

    While you don’t fly business for the food, Korean was no exception to that rule. While the main was okay ( I ordered the Korean) the western breakfast was hideous and the coffee even worse.

    That all said I will fly with them again bearing in mind you get what you pay, incheon is a great airport and the crew were so charming and helpful .

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