from United Kingdom - February 12, 2018
Flew Economy Class
I Will never fly with Kenya Airways again! Or a heads up for anyone who is daft enough to fly Kenya Airways. They call themselves the Pride of Africa! I would like to challenge that and say they are the hustlers of Africa They have left me stranded in Kenya and put a suspension on the last leg of my flight due to me missing one leg of my domestic internal flights. Even though I have fairly paid for all my seat on all the connecting flights. Speaking of the unhelpful customer services. I spent 30 mins on the phone, only to be placed on hold and eventually cut off with the issue unresolved. I then decided to go to the main office in Nairobi in hopes that something could be appeased only to find out that my only option is to book a new flight. My primary advice would be, never to fly with Kenya Airways, they have such nonsensical and unfair policies. If you are forced to fly Kenya Airways remember to take all you’re connecting flights and if you miss it for any unfortunate circumstance notify the airline.
from France - August 16, 2017
If we can sometimes have stopovers in the flights we take in some companies, Kenya airways has been the worst.They arrived at 6pm and were promised a plane for 11pm but until 2am they had to wait until finally they were told that the plane would not be there.We then disembarked them to the hotel, but considering the great distance with the hotel and the great security measures, they arrived at 5am at this hotel. Then, at 6:00 AM, they dared to wake them up, which left them an hour of rest (knowing that an 80-year-old grandmother traveled alone, with no way to contact her family, her fault? Not, I believe rather in a masthead of the company).Arriving back to the airport, they had to wait more than normal. If the plane was to take off at 11 am, they left at 8:30 pm. And this without many problems and great indifference of the company for the obligations of their users.
It’s incredible, they had to go from service to duty to ask them to share them in planes, because NO, their company was asking them to wait very wisely as sheep as something happens.
(It is known that because of this delay, other users have missed other flights to Paris, in correspondence).
from United Arab Emirates - August 16, 2017
Delayed for hours in dubai… no explanation. No they dont care wether you will miss you next flight or get late for appointment.
The are only good for free unlimited alcohol. They get you drunk so that youll forget about their shitty services and the ever lazy and drunk crews
from Kenya - March 4, 2017
That was the first time I was flying! But was a nice experience (with what the pilot said was “Embraer 190”). We also experienced flying through “turbulence” before landing in Kisumu on 9.12.2016 from Mombasa. I would love to travel a longer distance in the future. Thank you very much for doing a good job to your customers. I wish you well in the future.
from United Kingdom - September 6, 2016
Kenya Airways let us fly on their partner airline Precision Air from Nairobi to Zanzibar without informing us our ticket was invalid. They let us fly without a ticket! We only discovered we had flown without a ticket when we tried to get back from Zanzibar and there was no record of our booking. We had to pay an exorbitant amount (more than the original return flight) for a one way trip Zanzibar to Nairobi. Then a week later when as we boarded our flight home to London, Kenya Airways stopped us at the boarding gate demanding $720 for the flight they had mistakenly let us on or else they’d cancel our London flights and strand us in Nairobi. This was nothing more than extortion. The Precision Air flight was a separate booking and completed unrelated. Their claim was ridiculous as their original mistake cost us far more in lost time, extra hotels and flights than they extorted from us. It was nothing more than blackmail at the boarding gate. Never in all our years had something like this happened. We will never fly Kenya Airways again and I feel bad for the country that its national carrier is such a disgrace, especially when they so desperately need tourists to return. Zero stars.