Jetstar

I’m absolutely appalled Jetstar is not willing to issue a refund for our flight. We’re currently REQUIRED to shelter in place for our own safety during this world pandemic. Not to mention many of the international borders are CLOSED and we’re unable to fly. Yes, we’re all affected by this pandemic, and I understand the airline industry is hurting, but don’t attempt to profit off of your customers who aren’t even able to utilize your services. Issuing your customers a voucher that expires within 6 months is not acceptable. It’s not like we can just put our life on pause and travel whenever we wish.

These trips take a ton of planning and coordination to pull off, and the fact Jetstar is unwilling to empathize with their customers during this difficult time is a perfect example of the kind of company that puts ethics to the side in order to benefit themselves for the short-term. Disgusting.

Jetstar flight Experience very disappointing
Most budget airlines provide free coffee and water. Jetstar charges for coffee and water.
No transfer of luggage between airports where transfer is on parent airline – made very tight connection almost impossible.
Insufficient staff to provide wheelchair assistance
Improper baggage handling of walker
No in flight entertainment

787 was wonderful to fly on from Gold Coast to Narita, I was in business, food and staff was well above my expectations. Overall a great flight.

Basically a pretty horrible experience. However, one I would repeat given the extremely low price paid for Perth to Melbourne flights.
No food or drink purchased and hence zero service.
No inflight entertainment.

My parents are 80 years old and haven’t been to visit me in 16 years. They were due to fly to Tokyo (27/11/2019) today to Tokyo on to visit me but their JETSTAR flight was cancelled. They woke up at 3am to get to Tullamarine airport in time for their morning flight. Then they were told the flight was delayed and then cancelled.

They were told they needed to call QANTAS because they originally booked through Qantas. Its funny they were able to do it with JETSTAR the fist time.

So they then proceeded to call QANTAS. They were told their staff were busy and there was a 2 hour wait until they could speak to an operator. They were calling from the airport and hence using their iPhone. Their iPhone battery was getting low with all the calling and they could not wait another 2 hours on the phone.
So then I found that:
‘Qantas chief executive Alan Joyce – topped the list of Australia’s highest-paid chief executives in 2018, taking home $23.9 million.

Couldn’t you reduce it a few million, Alan? And have proper customer service so people ACTUALLY like QANTAS and have good memories of it?