from South Africa - November 13, 2015
Jet Star Pacific (BL) – warning….. I will not book them again based on their customer service repsonse – When BL cancel their flights they instruct passengers to come to the counter and they will walk them over the the alternative airlines they re booked…. BUT they do not seem to assist their passengers but leave them to flounder around .Better service was obtained when going directly to Vietnam Airlines.Customer services offer USD 9 yes single digit 9 as compensation – that buys 2 cups of coffee. This is an absolute insult…..I agree with Darrell W who posted on 28 September 2013 on trip advisor – seems nothing changes in 2 years ?
from United States - January 20, 2015
I had no idea this was Vietnam’s worst budget airline with a 100% delay rate when I booked this ticket. I had never heard of this airline. I had booked a flight from Hanoi to Ho Chi Minh City that was scheduled to leave at 10:45PM. The flight was delayed until 12:15AM, but certainly didn’t leave at that time. Everything was a mess. They treated their (mostly Vietnamese) clientele extremely rudely and didn’t seem to care about them. This was true at the service desk, gate, and onboard the plane. There may have been one or two employees who were decent people but the rest totally sucked.
I count myself extremely lucky that the plane did start to board at 12:15AM but that was chaotic because I was connecting to a flight to go home in Ho Chi Minh City that left at 6AM.
They transfer you to the plane by bus and everyone was pushing and shoving, probably out of frustration and fatigue. We were packed on that bust like sardines. Then you arrive to the plane with more pushing and shoving to get off the bus and then on to the plane. We finally took off about 1AM and arrived to Ho Chi Minh City about 2:30AM with more delays to get off the plane because apparently the ground crew was not ready for the plane’s arrival.
If you are super desperate for a cheap flight and don’t mind the 100% chance that your plane will delayed by who knows how much time, then go ahead and use JetStar Pacific. I personally would rather pay double for a decent airline than fly with them again. Live and Learn.
from France - February 19, 2014
I booked a flight with Jetstar Pacific airlines for the 15th of February 2014, from Ho Chi Minh to Danang, and it was the worst flight experience of my life.
I was told few days before my departure that it is not a good company, but too late, we just had to wait for the departure time.
That day, we were supposed to fly around 1pm, and at the checking counter we were told that the flight has 3 hours delay!
Ho surprise, they gave us an IOU of 14$ per person for our next purchase within 3 monthes, and free diner ticket…
Then in the afternoon before going to the airport, we called the company, and have been told that there is 3 other hours of delay!!
Instead of waiting and not being sure that we will fly that day, we try to get our ticket back, and fly with another company, much more professional!
You have to know that this company make a lot of money with those delays! and only if you have more than 3H delay, they accept to give you your money back. The flights are not full enough, so they impose you delay to fill the plane up, and and only have to wait…