2.3/10

    From 8 passenger reviews

    Sven

    from Vietnam - February 13, 2020

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The super annoying thing about Jetstar is that they change departure times frequently. And it’s never to your advantage. We had to get up much earlier on my outbound flight, and the return flight departure time was changed 4 times (we had to change our travel plans, actually). But when you talk to them, all they have is like a AI assistant chat (basically, you’re talking to a robot) that only offers generic phrases/apologies. Also, I’m 1,83 (6’1′), which isn’t huge, but there’s no legroom for me whatsoever.
    The outbound flight was kinda empty, but they still herded passengers together in two clusters, instead of giving people a little more room.

    Thuy

    from New Zealand - December 25, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I almost go for the flight and got the flight cancellation just 30 minutes before departure time. No time enough for me to arrange my schedule and no extra flight replacement for that, the other flights are so long away in the day and I almost cancelled my plan. Reimbursement is not enough for booking another flight.
    Terrible experience. Jetstar is deserved to be the worst airline in the world.

    Becky

    from - January 12, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    If you think you’re going to save a few dollars with cheap tickets, think again. This airline will TOTALLY RUIN YOUR HOLIDAY! They are really rough with the luggage and broke my $600 Samsonite suitcase and snapped one of the wheels right off!! I immediately alerted ground staff upon picking it up off the carousel and logged a report – they wanted me to sign a document that said I’d accept about USD $6 as full and final settlement. WTF?!? Then they sent me an email saying, sorry, that’s all we can offer you and “We do hope you can sympathize with us.” Why would I sympathize with an airline that has damaged my luggage and refused to replace it?? I almost missed my connecting flight because they took 45 mins to fill in 3 forms – which got me no where! I’ll never fly with them again, once is enough.

    Carmela

    from Australia - January 27, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Booked Hanoi to Danang and Danang to Ho Chi Minh. Both aircrafts were new and very clean. Booked Starter plus bundle so therefore had no issues with luggage or seating. Did not book or buy and food as only 1 hour flight. no delays on first flight actually arrived early into Danang. 2nd flight was 1 hour late but was immediately aware of this at check in. Staff all very friendly. I especially liked that Jetstar staff check that you have the correct luggage when leaving the airports which can delay you a bit but ensures that you have not taken somebody elses suitcase.

    I

    from United Kingdom - November 24, 2017

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Probably the worst airline I have ever flown on. They cancelled our connecting flight and moved us to a flight 5 hours later (which apparently they often do when they don’t have enough passengers on their earlier flight). We complained about having a 1 hour layover changed to a 5 hour layover and asked for some compensation. After a 30 min discussion they reluctantly agreed. When we went to board our flight they took our tickets and ripped them up and said that we had cancelled our flight and could no longer fly and would throw our baggage off the flight. NEVER FLY WITH JETSTAR. It is the worst customer experience I have had on an airline and I have travelled with many airlines across most continents.

    View all Reviews

    SHARE