from - January 12, 2019
Flew Economy Class
If you think you’re going to save a few dollars with cheap tickets, think again. This airline will TOTALLY RUIN YOUR HOLIDAY! They are really rough with the luggage and broke my $600 Samsonite suitcase and snapped one of the wheels right off!! I immediately alerted ground staff upon picking it up off the carousel and logged a report – they wanted me to sign a document that said I’d accept about USD $6 as full and final settlement. WTF?!? Then they sent me an email saying, sorry, that’s all we can offer you and “We do hope you can sympathize with us.” Why would I sympathize with an airline that has damaged my luggage and refused to replace it?? I almost missed my connecting flight because they took 45 mins to fill in 3 forms – which got me no where! I’ll never fly with them again, once is enough.
from Australia - January 27, 2018
Flew Economy Class
Booked Hanoi to Danang and Danang to Ho Chi Minh. Both aircrafts were new and very clean. Booked Starter plus bundle so therefore had no issues with luggage or seating. Did not book or buy and food as only 1 hour flight. no delays on first flight actually arrived early into Danang. 2nd flight was 1 hour late but was immediately aware of this at check in. Staff all very friendly. I especially liked that Jetstar staff check that you have the correct luggage when leaving the airports which can delay you a bit but ensures that you have not taken somebody elses suitcase.
from United Kingdom - November 24, 2017
Flew Economy Class
Probably the worst airline I have ever flown on. They cancelled our connecting flight and moved us to a flight 5 hours later (which apparently they often do when they don’t have enough passengers on their earlier flight). We complained about having a 1 hour layover changed to a 5 hour layover and asked for some compensation. After a 30 min discussion they reluctantly agreed. When we went to board our flight they took our tickets and ripped them up and said that we had cancelled our flight and could no longer fly and would throw our baggage off the flight. NEVER FLY WITH JETSTAR. It is the worst customer experience I have had on an airline and I have travelled with many airlines across most continents.
from South Africa - November 13, 2015
Jet Star Pacific (BL) – warning….. I will not book them again based on their customer service repsonse – When BL cancel their flights they instruct passengers to come to the counter and they will walk them over the the alternative airlines they re booked…. BUT they do not seem to assist their passengers but leave them to flounder around .Better service was obtained when going directly to Vietnam Airlines.Customer services offer USD 9 yes single digit 9 as compensation – that buys 2 cups of coffee. This is an absolute insult…..I agree with Darrell W who posted on 28 September 2013 on trip advisor – seems nothing changes in 2 years ?
from United States - January 20, 2015
I had no idea this was Vietnam’s worst budget airline with a 100% delay rate when I booked this ticket. I had never heard of this airline. I had booked a flight from Hanoi to Ho Chi Minh City that was scheduled to leave at 10:45PM. The flight was delayed until 12:15AM, but certainly didn’t leave at that time. Everything was a mess. They treated their (mostly Vietnamese) clientele extremely rudely and didn’t seem to care about them. This was true at the service desk, gate, and onboard the plane. There may have been one or two employees who were decent people but the rest totally sucked.
I count myself extremely lucky that the plane did start to board at 12:15AM but that was chaotic because I was connecting to a flight to go home in Ho Chi Minh City that left at 6AM.
They transfer you to the plane by bus and everyone was pushing and shoving, probably out of frustration and fatigue. We were packed on that bust like sardines. Then you arrive to the plane with more pushing and shoving to get off the bus and then on to the plane. We finally took off about 1AM and arrived to Ho Chi Minh City about 2:30AM with more delays to get off the plane because apparently the ground crew was not ready for the plane’s arrival.
If you are super desperate for a cheap flight and don’t mind the 100% chance that your plane will delayed by who knows how much time, then go ahead and use JetStar Pacific. I personally would rather pay double for a decent airline than fly with them again. Live and Learn.