Jetstar Asia

A less than average experience on a PER to DPS flight. Long unexplained delay before takeoff, not received the pre booked and paid seat and part of the crew was really stressed even it was the first flight for the day

I no longer fly Jetstar Asia – I simply cannot rely upon them to get me anywhere on time.
They cancel or delay flights – especially in the afternoons and evenings – usually on some pret4ence of “operational challenges”.
I believe that they arbitrarily cancel flights that are not full or economic.

We travelled with Jetstar Asia through Vietnam recently and then again to Siem Reap in March. It was a very poor experience throughout Vietnam on the numerous Jetstar flights we had booked well in advance, customer service was equally uninterested in addressing the many problems that we were confronted with enroute. Sadly our experience with Jetstar Asia to Siem Reap reinforced their negative attitude towards customers and we will never travel through Asia with this airline again, other numerous experiences with similar style airlines in Asia were delightful. Would not use Jetstar Asia again or recommend.

Had a flight from HKT-SIN, check in was fast an easy, we were boarded and pushed back within about 15mins from the boarding call. We left 25 mins early and arrived accordingly so.
We had a 8 hour layover before our next Jetstar flight and the staff were very helpful in getting is checked in straight away. No queues, pl sty of staff and check in kiosks. A great experience for a low cost carrier.

I booked this flight Siem Reap-Sin for myself and family but thought I was booking a Jetstar plane which I have flown on many times before, however it was an old Valuair plane which Jetstar acquired when they bought out the Valuair company. You can see the small Valuair insignia on the plane which has been repainted with Jetstar colours. Once aboard I thought I was on candid camera as the seat base was almost touching the back of the seat in front and I honestly didn’t know how I was going to fit between to even sit down.
After squeezing my legs through I sat down with my knees pressed hard against the seat in front (I am 6ft 2″)My wifes knees were just touching and she is 5ft 7″. I was in pain the entire 2.5 hr flight. The pre paid meal came out it was not edible as it seemed like it was the 4th time reheated with un chewable rice and meat that didn’t taste right although bland. The staff were friendly enough but that has put me off flying Jetstar in Asia in case its an old Valuair plane. My next flight was with Tigerair and this seemed like business class to me after the flight I’d just had on Jetstar Valuair, Tiger had plenty of knee room.

EDITORS COMMENT: Yep theres’ a few old planes still flying around. Im surprised you found Tiger more comfortable given that Tigerair actually have one inch less space than jetstar but perhaps a nicer and newer interior on Tiger gave the overall feeling of more space. At 6’2 you are alwasy going to find these low cost carriers uncomfortable as they really jam everyone in to bring the cost per seat down.