from Australia - December 5, 2016
I will not fly Jetstar again. Our flight was cancelled from Singapore to Melbourne and we were told there was not an available flight until three days later. After much argument we were given a flight to Bali and then from Bali to Melbourne after a five hour wait at Bali airport. We were not provided with refreshments from Singapore to Bali even though our original flight included meals. Our flight from Bali to Melbourne was delayed twice so we spent nine hours in Bali airport, arriving in Melbourne about 3.15 am when there were no available trains from Southern Cross station. Our day had lasted 22 hours. Other family members have been mucked around in the past. This was the last straw.
from Indonesia - September 18, 2016
My first flight with Jetstar Asia. Read the reviews here gave me anxiety, but turned out I’m glad I decided to fly with Jetstar Asia from CGK-SIN and vice versa.
I loved that I can book and check-in online and used the self printing machine for my baggage tags and do my own baggage check-in (I’m that kind of person).
Also I’m traveling with kids and we were boarded first before anyone else which really a bless when you traveling with small children. No entertainment obviously because It’s a LCC but they understood airplane mode devices. I have flown LCC before that gave me no understanding whatsoever for my airplane mode devices.
Did not purchase the select seat and meal options but our family of five seated together. We purchased the food on board and have no complaint. No delay and boarding is fine. Stewards and stewardess all smile, relax and friendly.
Comfortable takeoff and landing and when there’s some turbulence seems like they raised the altitude so flight is smooth and enjoyable.
from Australia - June 21, 2016
A less than average experience on a PER to DPS flight. Long unexplained delay before takeoff, not received the pre booked and paid seat and part of the crew was really stressed even it was the first flight for the day
from Singapore - April 25, 2016
I no longer fly Jetstar Asia – I simply cannot rely upon them to get me anywhere on time.
They cancel or delay flights – especially in the afternoons and evenings – usually on some pret4ence of “operational challenges”.
I believe that they arbitrarily cancel flights that are not full or economic.
from Australia - April 24, 2016
We travelled with Jetstar Asia through Vietnam recently and then again to Siem Reap in March. It was a very poor experience throughout Vietnam on the numerous Jetstar flights we had booked well in advance, customer service was equally uninterested in addressing the many problems that we were confronted with enroute. Sadly our experience with Jetstar Asia to Siem Reap reinforced their negative attitude towards customers and we will never travel through Asia with this airline again, other numerous experiences with similar style airlines in Asia were delightful. Would not use Jetstar Asia again or recommend.