5.3/10

    From 23 passenger reviews

    Andrew

    from Australia - June 6, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Ho Chi Minh City – Singapore. This is the first time ive used a low cost carrier on an international flight. Over all it was very good. I would fly they again,no problems.

    Mark Anthony

    from - October 18, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    This is for Manila-Singapore-Manila, flight 3K762/765. Manila-Singapore was on time while Singapore-Manila was delayed due to air traffic congestion. This is our second time to fly with Jetstar Asia and it is still the same, good service, attentive and friendly flight attendants, comfortable seating, and good food (pre-ordered). No IFE nor news papers so better download your favorite movie or bring your own reading materials before boarding. I downloaded mine. For travellers with infant like us, please note that there are no available seats with bassinet but there is in the toilet. The front row seats can be a good place for with infants as it has a bigger space but with additional cost. No issues on our check-in luggage as we purchased 20 kg each at affordable price. Two hand-carries were allowed for us (7 kg each), one for our baby’s diaper bag and one for the standard luggage-size for Jetstar hand-carries. Knowing the limitations or do’s and don’t’s in a low-cost carriers makes the flight hassle-free, smooth, and fun. I would hihgly recommend this airline to our family and friends.

    Alessandro

    from Italy - May 8, 2018

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew on Jetstar Asia flight 722 from Osaka to Singapore via Taipei on April 28th 2018. Aircraft was a 6 years old Airbus A320-232 (reg: 9V-JSM). Me and my wife bought the extra leg room seats on the website cause we were scared we were not gonna be comfortable on such a small plane for such a “long” flight.. We were seated on the emergency exit row (13). Flight attendant fully explained the safety procedures related to the seat. The seat was comfortabale and wide enough for a big person (as I am). Leg room was more than enough and it seemed decent even in the seats that didn’t have extra space (but I have not tried so I can’t say for sure). The flight was on time and smooth. The layover in Taipei is annoying cause passangeres continuing to Singapore have to get off the plane, get a “re-boarding card”, go through security and go back to the gate for boarding. It seems a little odd. This is my only negative comment on the flight. On a good note, this means the plane gets cleaned, which is always a nice thing. Having flown numerous times on low-cost carriers in Europe such as Ryanair and Easyjet, I have to say that my experience withJetstar Asia was positive. There’s no (free) food or entertainment as this is a low cost. Know this and be prepared: bring magazines, books and snacks and you’ll be more than fine.

    Choo

    from Malaysia - February 23, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    What a nightmare with Jetstar’s experience flying back from Ho Chi Minh,Vietnam to Singapore on 19th Feb 2017. We were taking 3K556 etd 0855hr and eta Singapore 1200hr, unfortunately, due to some technical problem the aircraft was delayed for almost 11 hours and we missed our connecting flight Airasia AK712 etd 1455hr from Singapore To Kuala lumpur/Malaysia. While waited the whole day long inside the airport, no refreshments nor any customer service personnel approach us for any helps or to update the outcome of the delayed.
    On our arrival in Singapore, promptly rushed to the customer service counter of Jetstar for helps and arrangement, And it was totally turn off and rejected by the Duty manager Ms Jie Ying with her crew members,” No other airlines can be entertained except Jetstar”! regardless of the delayed being caused by them! No compensation at all. without any alternative. we purchased 2 fresh tickets from them to fly home the next day 20th Feb by their airline 3K685 at 1255hr.
    Such an airline company! How do I introduce to any friends or company to patronize in the future!? Where are all the service recoveries? are they fit to compete with others?
    Choo Heng Keow

    Judi

    from Australia - December 5, 2016

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I will not fly Jetstar again. Our flight was cancelled from Singapore to Melbourne and we were told there was not an available flight until three days later. After much argument we were given a flight to Bali and then from Bali to Melbourne after a five hour wait at Bali airport. We were not provided with refreshments from Singapore to Bali even though our original flight included meals. Our flight from Bali to Melbourne was delayed twice so we spent nine hours in Bali airport, arriving in Melbourne about 3.15 am when there were no available trains from Southern Cross station. Our day had lasted 22 hours. Other family members have been mucked around in the past. This was the last straw.

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