4.7/10

    From 27 passenger reviews

    Daniel

    from Australia - March 8, 2024

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The hard service is fine. The airline sucks, overbooked flights. No online check in so you can’t get to the gate without being bumped. No attempt to find volunteers. No cares given for connecting flights. Back office leaves it to poor front line counter staff. Knowing in advance they could have warned confirmed ticketed passengers to make other arrangements in advance. Overbooked, denied service and the only compensation is a voucher. The Australian govt has know interest in holding them to account like the EU or US as they’ve been on the Qantas gravy train quaffing champagne in the chairman’s lounge. You can knock the competition but at least you’ll reach your destination. A low cost flight that is cancelled is not value when you don’t reach your connections and destination they can shove their vouchers where the sun doesn’t shine.

    Claudia

    from United Kingdom - February 18, 2024

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I flew with Jetstar Airlines on 5 February 2024 from Singapore to Manila on flight Flight 3K765. I thought I would assist the airline by offering to allow my hand luggage to be taken into the cargo hold, following a request being made by the airline. Following disembarkation, I discovered some days later that my laptop had been damaged by the airline and I sent photographic evidence of the smashed screen.

    I contacted the airline and asked for compensation as the damage was caused by their negligence. However, they refused to accept liability and would not offer any compensation.

    Notwithstanding the above, one member of staff was extremely rude and unprofessional.

    Sixto Jr

    from Singapore - August 18, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I booked a flight from Singapore to Jakarta on August 11, 2023, scheduled for 7:50 hours. Not only was the flight delayed by 8 hours, but the watch manager also displayed a level of utter rudeness and incompetence in handling customer requests. To begin with, received an email regarding the delay at 4:45 AM, when I was at the airport, was more than frustrating. Obviously Jetstar has known about this delay for a long time, but they have chosen to notify passengers at the last possible time. Their level of neglect and disregard for the time and inconvenience of their customers is completely unacceptable. As the delay dragged on for a grueling eight hours, the complete lack of support and information from Jetstar staff became increasingly apparent. To make matters worse, the on duty manager was extremely rude and dismissive, responding to our requests with a cold “no” to every question posed. Furthermore, the lack of any form of compensation or apology for the significant inconvenience caused by the eight-hour delay only added to the frustration and disappointment. Jetstar does not appear to be concerned about the impact of delays on customers’ plans, schedules and overall travel experience.

    Raymond

    from Australia - September 8, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Jetstar originally changed our flight from Ho Chi Minh to Syd, now we are being sent to Melbourne. Following that Jetstar debacle, through our own means we found out they have now delayed our flight 10.30pm until 3.00am. In following this further we now find out that we are further delayed until 5.00am.
    Jetstar have made no attempt to contact us at all, but every airline “flight site” knows about our miserable Jetstar treatment and the delays we are being forced to endure.
    We are miserable at the thought of 10 Jetstar hours in Ho Chi Minh airport.

    Andrew

    from Australia - June 6, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Ho Chi Minh City – Singapore. This is the first time ive used a low cost carrier on an international flight. Over all it was very good. I would fly they again,no problems.

    View all Reviews