Jetstar Asia

I booked a flight from Singapore to Jakarta on August 11, 2023, scheduled for 7:50 hours. Not only was the flight delayed by 8 hours, but the watch manager also displayed a level of utter rudeness and incompetence in handling customer requests. To begin with, received an email regarding the delay at 4:45 AM, when I was at the airport, was more than frustrating. Obviously Jetstar has known about this delay for a long time, but they have chosen to notify passengers at the last possible time. Their level of neglect and disregard for the time and inconvenience of their customers is completely unacceptable. As the delay dragged on for a grueling eight hours, the complete lack of support and information from Jetstar staff became increasingly apparent. To make matters worse, the on duty manager was extremely rude and dismissive, responding to our requests with a cold “no” to every question posed. Furthermore, the lack of any form of compensation or apology for the significant inconvenience caused by the eight-hour delay only added to the frustration and disappointment. Jetstar does not appear to be concerned about the impact of delays on customers’ plans, schedules and overall travel experience.

Jetstar originally changed our flight from Ho Chi Minh to Syd, now we are being sent to Melbourne. Following that Jetstar debacle, through our own means we found out they have now delayed our flight 10.30pm until 3.00am. In following this further we now find out that we are further delayed until 5.00am.
Jetstar have made no attempt to contact us at all, but every airline “flight site” knows about our miserable Jetstar treatment and the delays we are being forced to endure.
We are miserable at the thought of 10 Jetstar hours in Ho Chi Minh airport.

Ho Chi Minh City – Singapore. This is the first time ive used a low cost carrier on an international flight. Over all it was very good. I would fly they again,no problems.

This is for Manila-Singapore-Manila, flight 3K762/765. Manila-Singapore was on time while Singapore-Manila was delayed due to air traffic congestion. This is our second time to fly with Jetstar Asia and it is still the same, good service, attentive and friendly flight attendants, comfortable seating, and good food (pre-ordered). No IFE nor news papers so better download your favorite movie or bring your own reading materials before boarding. I downloaded mine. For travellers with infant like us, please note that there are no available seats with bassinet but there is in the toilet. The front row seats can be a good place for with infants as it has a bigger space but with additional cost. No issues on our check-in luggage as we purchased 20 kg each at affordable price. Two hand-carries were allowed for us (7 kg each), one for our baby’s diaper bag and one for the standard luggage-size for Jetstar hand-carries. Knowing the limitations or do’s and don’t’s in a low-cost carriers makes the flight hassle-free, smooth, and fun. I would hihgly recommend this airline to our family and friends.

I flew on Jetstar Asia flight 722 from Osaka to Singapore via Taipei on April 28th 2018. Aircraft was a 6 years old Airbus A320-232 (reg: 9V-JSM). Me and my wife bought the extra leg room seats on the website cause we were scared we were not gonna be comfortable on such a small plane for such a “long” flight.. We were seated on the emergency exit row (13). Flight attendant fully explained the safety procedures related to the seat. The seat was comfortabale and wide enough for a big person (as I am). Leg room was more than enough and it seemed decent even in the seats that didn’t have extra space (but I have not tried so I can’t say for sure). The flight was on time and smooth. The layover in Taipei is annoying cause passangeres continuing to Singapore have to get off the plane, get a “re-boarding card”, go through security and go back to the gate for boarding. It seems a little odd. This is my only negative comment on the flight. On a good note, this means the plane gets cleaned, which is always a nice thing. Having flown numerous times on low-cost carriers in Europe such as Ryanair and Easyjet, I have to say that my experience withJetstar Asia was positive. There’s no (free) food or entertainment as this is a low cost. Know this and be prepared: bring magazines, books and snacks and you’ll be more than fine.