Eric
from United States - December 15, 2022
Flew Economy Class
I recently booked a flight to Bariloche From Buenos Aires and the Jetsmart website didn’t let me book any flights leaving from the airport within the city limits, which is literally 20 minutes from my apartment, and instead it booked the flight leaving from Ezeiza roughly 2 hours away. I called customer support and they changed my flight to leave from the airport close by. I was charged $40 dollars, but whatever, I let it slide.
A day before my flight, Jetsmart decided to change my itinerary back to the old one and I Immediately called customer service to see what happened. After being on hold for 4 hours, I finally spoke to a representative and we got the issue sorted. No one could explain what happened and it was such an unnecessary stress to have right before traveling. Next time I’ll use flybondy or Aerolineas Argentinas.
Magdalena
from Poland - July 26, 2022
Flew Economy Class
They have lost my paid baggage – were unable to deliver it for 6 day – still they think that no compensation for being without contact lenses, basic cloths, shoes, prescriptions, nothing.
ramires
from Netherlands - June 9, 2020
Flew Economy Class
Jetsmart refuses to refund money after COVID-19 crisis, even though by law in Argentina, where I was flying to, they are obliged to.
They say only option is a gift voucher for this year, which I cannot accept because I won’t fly to Argentina and they refuse any other option. They have also stopped answering me.
Really bad customer service.
Daniel
from Brazil - November 11, 2019
Flew Economy Class
I had a really bad experience with Jetsmart in Argentina. I was charged 57 USD in the airport for boarding with my backpack (less than 5kg) due to oversize.
I have used exactly the same backpack in low cost flights in Asia, Europe, South America – and even a Jetsmart flight 5 days before – with no problem!
I would not risk being cheated again, and I’d rather fly with Flybondi, Norwegian or even traditional and more expensive airlines in Argentina, after all, I did not pay a low cost for this fake low cost airline.
Walter
from United States - June 17, 2019
Flew Economy Class
WARNING: This airline is a scam. They will take your money, cancel your flight and never refund you.
This airline sells tickets that simply do not exist.
I would go with any other airline even if it is more expensive. Let my loss be your lesson!
Do yourself a favor and look at reviews on other websites as well. This is a common problem.
