ramires
from Netherlands - June 9, 2020
Flew Economy Class
Jetsmart refuses to refund money after COVID-19 crisis, even though by law in Argentina, where I was flying to, they are obliged to.
They say only option is a gift voucher for this year, which I cannot accept because I won’t fly to Argentina and they refuse any other option. They have also stopped answering me.
Really bad customer service.
Daniel
from Brazil - November 11, 2019
Flew Economy Class
I had a really bad experience with Jetsmart in Argentina. I was charged 57 USD in the airport for boarding with my backpack (less than 5kg) due to oversize.
I have used exactly the same backpack in low cost flights in Asia, Europe, South America – and even a Jetsmart flight 5 days before – with no problem!
I would not risk being cheated again, and I’d rather fly with Flybondi, Norwegian or even traditional and more expensive airlines in Argentina, after all, I did not pay a low cost for this fake low cost airline.
Walter
from United States - June 17, 2019
Flew Economy Class
WARNING: This airline is a scam. They will take your money, cancel your flight and never refund you.
This airline sells tickets that simply do not exist.
I would go with any other airline even if it is more expensive. Let my loss be your lesson!
Do yourself a favor and look at reviews on other websites as well. This is a common problem.
