JetSmart

This is the worst airline I ever used, avoid at all cost. In the last three weeks I had two problems with them on two different flights. Firstly, they charged me USD$65 for a checked baggage on a short distance flight in spite of their website saying “from USD$13.50”. I bought it online, not at the airport. The second problem I had with them was, that they left me at Bariloche airport saying that my ticket has been cancelled in spite of me having my boarding card on my phone! I paid for a checked baggage too and it’s all gone. I had to buy another ticked for a late flight and I lost my hotel reservation I had for that night in Buenos Aires. I spoke with them for 30mins on the phone and they were not listening at all. I will never ever use this airline in the future. The worst experience ever.

I recently booked a flight to Bariloche From Buenos Aires and the Jetsmart website didn’t let me book any flights leaving from the airport within the city limits, which is literally 20 minutes from my apartment, and instead it booked the flight leaving from Ezeiza roughly 2 hours away. I called customer support and they changed my flight to leave from the airport close by. I was charged $40 dollars, but whatever, I let it slide.

A day before my flight, Jetsmart decided to change my itinerary back to the old one and I Immediately called customer service to see what happened. After being on hold for 4 hours, I finally spoke to a representative and we got the issue sorted. No one could explain what happened and it was such an unnecessary stress to have right before traveling. Next time I’ll use flybondy or Aerolineas Argentinas.

They have lost my paid baggage – were unable to deliver it for 6 day – still they think that no compensation for being without contact lenses, basic cloths, shoes, prescriptions, nothing.

Jetsmart refuses to refund money after COVID-19 crisis, even though by law in Argentina, where I was flying to, they are obliged to.
They say only option is a gift voucher for this year, which I cannot accept because I won’t fly to Argentina and they refuse any other option. They have also stopped answering me.
Really bad customer service.

I had a really bad experience with Jetsmart in Argentina. I was charged 57 USD in the airport for boarding with my backpack (less than 5kg) due to oversize.

I have used exactly the same backpack in low cost flights in Asia, Europe, South America – and even a Jetsmart flight 5 days before – with no problem!

I would not risk being cheated again, and I’d rather fly with Flybondi, Norwegian or even traditional and more expensive airlines in Argentina, after all, I did not pay a low cost for this fake low cost airline.