5/10

    From 108 passenger reviews

    Kerry

    from United States - March 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Very disappointed in JetBlues customer service. I had recently booked a flight to Ireland through JetBlue with their partner, AerLingus. My 88 year old mother was told not not to travel by her doctor due to Covad-19. JetBlue advertises that they were waiving cancellation fees for flights through April 30th, our flight was April 20th. So I called JetBlue customer service to cancel but after waiting on hold for 53 minutes, the “crew member” told me they couldn’t help me and I needed to call AerLingus. I had been informed by JetBlue’s online support to call and ask for a supervisor who could assist with my request. When I asked the agent to be transferred to a supervisor she told me that I would have to wait another 36 minutes and that the supervisor wouldn’t be able to help me either. After a terse exchange in which I explained that AerLingus wouldn’t deal with me and that it was JetBlues responsibility, I asked for her name and to be transferred to the supervisor. She immediately hung up on me. I have always been a happy TrueBlue member (since 2006) but this experience has changed that now.

    Katharine

    from United States - October 19, 2019

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Amazing flight, excellent food, very comfortable seats love flying jet blue!

    Richard

    from Canada - July 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline ever. I travel a lot and this the first time using JetBlue it will be the last. Delayed 6hrs. Maintenance issue. No apology No compensation. Absolutely brutal!!!!!

    Riley

    from United States - July 2, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline ever. Don’t bother

    Harvey

    from United States - January 23, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I was once a loyal JetBlue customer, but no longer. I will not bore you with the long, ugly story, but I have been at my gate for 8.5 hours and it will be another 2 hours before my flight arrives. After a delay on my original flight and being moved to another, the original flight is already at my final destination and the new flight is getting delayed by the hour. As it nears midnight, I asked the agent if they would just put me in a hotel and try again tomorrow. The answer was a snappy “no” And because the lousy traveler insurance they sold me is only good if the flight is cancelled, I am forced to sit here through the night waiting on a flight. JetBlue used to be a better airline than this. Sad to see it turn for the worst.

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