5/10

    From 112 passenger reviews

    ANNA

    from United States - October 13, 2021

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I was flying on October 8th departing at 11:59pm from LAX to EWR (flight 1574). I have a registered service dog which I was traveling with. Upon entry and peacefully taking my seat, I was asked to put him in his carrier, which is not required for a service dog but I complied. I gave my dog a relaxing dog treat as recommended by the vet and he pulled out of his bag for a second which is how I feed him.

    They then rudely told me I was being uncompliant and they pushed and manhandled me off the plane in front of the entire plane and sent me back to the gate. When I arrived at the gate they discovered that I was indeed telling the truth and I was allowed back. The flight got delayed by 30 minutes.

    This was a very traumatic experience and I was incredibly embarrassed.
    I am considering pursuing legal action.

    Merv

    from United States - July 24, 2021

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Last week I returned from Cancun and chose to fly with JetBlue. While my girlfriend and I were boarding the plane, the employee told us we would have to check our carry on bags. We explained to her that we had already checked bags and these were our carry on/personal bags. She proceeded to tell us the plane was full and that we had to check our bags. Not to mention, our carry on bags were filled with souvenirs for our families specifically bc we know this airline likes to throw luggage like Olympic shot putters. Well anyways, we complied and took as much fragile stuff out of our bags and moved them to our personal bags. We checked our carry ons and boarded. When the flight landed we noticed multiple people removing 4-5 bags from the overhead compartments including other people’s compartments. But we had to check our bags?! Well, we get our luggage and what do we discover?? The items in our carry ons that we now had to check were BROKEN. Thank you JetBlue!

    Ryan

    from United States - June 26, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I liked jetBlue. It was a nice flight. The crew were nice and the food was good! Highly reccommend!

    Gabriel

    from United States - October 5, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    The flight was incredible. The seats were comfy and had loads of legroom ( I am 5’8) and the cabin crew smiled at everyone. Nothing ever seemed to bother them and we landed 20 minutes early. The flight service was impressive, as well.

    Kerry

    from United States - March 15, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Very disappointed in JetBlues customer service. I had recently booked a flight to Ireland through JetBlue with their partner, AerLingus. My 88 year old mother was told not not to travel by her doctor due to Covad-19. JetBlue advertises that they were waiving cancellation fees for flights through April 30th, our flight was April 20th. So I called JetBlue customer service to cancel but after waiting on hold for 53 minutes, the “crew member” told me they couldn’t help me and I needed to call AerLingus. I had been informed by JetBlue’s online support to call and ask for a supervisor who could assist with my request. When I asked the agent to be transferred to a supervisor she told me that I would have to wait another 36 minutes and that the supervisor wouldn’t be able to help me either. After a terse exchange in which I explained that AerLingus wouldn’t deal with me and that it was JetBlues responsibility, I asked for her name and to be transferred to the supervisor. She immediately hung up on me. I have always been a happy TrueBlue member (since 2006) but this experience has changed that now.

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