4.9/10

    From 106 passenger reviews

    Richard

    from Canada - July 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline ever. I travel a lot and this the first time using JetBlue it will be the last. Delayed 6hrs. Maintenance issue. No apology No compensation. Absolutely brutal!!!!!

    Riley

    from United States - July 2, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst airline ever. Don’t bother

    Harvey

    from United States - January 23, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I was once a loyal JetBlue customer, but no longer. I will not bore you with the long, ugly story, but I have been at my gate for 8.5 hours and it will be another 2 hours before my flight arrives. After a delay on my original flight and being moved to another, the original flight is already at my final destination and the new flight is getting delayed by the hour. As it nears midnight, I asked the agent if they would just put me in a hotel and try again tomorrow. The answer was a snappy “no” And because the lousy traveler insurance they sold me is only good if the flight is cancelled, I am forced to sit here through the night waiting on a flight. JetBlue used to be a better airline than this. Sad to see it turn for the worst.

    Ben

    from Israel - January 16, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Amazing

    Susan

    from - September 4, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew from Raleigh/Durham to Boston. The flight was delayed due to storms and most passengers were a little grumpy. Our flight attendant, Nick, was so upbeat and cheerful that the mood of everyone around me improved. Thanks Nick, way to go.

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