Jet2

I find Jet2 all that one can expect of a low-cost carrier. Hassle-free check-in when taking hold luggage, though I do object to the advert on the outside of some of their planes which says “22kg baggage allowance” but doesn’t point out that this has to be paid for. Service is good and the meals quite acceptable and at a reasonable price. They even offered to take my carry-on bag at check-in and put it in the hold, which suited me fine. Was pleased when they agreed to give some compensation when I had to cancel the flight, but Austrian Airlines wouldn’t.

EDITORS COMMENT:Thanks for the balanced review.

it appears to me that people are more likely to leave reviews when they are not happy, so to even things up a bit i’m adding my review. Have flown several times with Jet 2 and it is now my airline of choice. Of course you pay extra for legroom and its well worth it. Lovely comfortable seats. Food not bad for a budget airline and good value. Staff are mostly friendly and helpful with the odd exception but hey we all have bad days.Booked again to fly Jet 2 next September and this time taking all the family so will be able to leave another review as there will be all ages travelling including 2 infants.

EDITORS COMMENT: Couldn’t agree with you more. Thank you very much for sharing your balanced and helpful review.

This airline charges an excessive charge for failing to turn up with a boarding card. It is essentially extortion at 17.50 for a flimsy piece of paper. Quote ‘If you pay the £17.50 sir then you can’t fly’. It doesn’t help that the website booking and paperwork was very confusing and if I had known I would have printed it off. All I saw was ‘Take this document with you to the airport’ which is what I did. Total Rip Off. My wife and children were travelling on a separate booking as I was flying on from Dalaman. They didn’t have boarding passes but as they were flying on a different class of ticket they weren’t charged so basically one rule for those that can afford and one rule for those that can’t.
As for flight it was ok at best. Seats are very uncomfortable. Flight was delayed and on arrival we were left to our own devices to find a jet2 rep. All in all Jet2 gave us an awful experience and we won’t be using them again. Cheaper to book a flight separately (with another airline), Book your own transfer and book your hotel separately. We priced our family holiday that cost £2200 with Jet2 and if we had booked separately it would have been closer to £1700.

EDITORS COMMENT: This is a low cost carrier – if you want all inclusive and more leg room then you need to be flying with a full service carrier such as British Airways. They do make it pretty clear that you need to print off your boarding card or you will be charged.

Cabin crew ignored the comfort and safety of passengers, to concentrate instead on ensuring that the stag/hen party was supplied with alcohol throughout the 4 hour flight. The customer complaints department afterwards told me that it was my responsibility at the time to request a move to another seat rather than for the crew to stop serving alcohol to the party.

During a 4hr 15minute flight to Dalaman (Turkey) departing from Newcastle UK, both toilets were notified by the captain to be out of use midway through the flight (unusable by passenger for between 1.5hrs to 2hrs), as upon arrival within Newcastle, the team had failed to empty the toilet facilities from the previous flight. Thereby any further use would lead to overflow. To our further distress:

1. A flight attendant was witnessed carrying in a plastic bag through the isle of the plane human feces!!
2. Upon landing passengers could hear both toilets overflowing with the stench then emanating throughout the plane