3.6/10

    From 148 passenger reviews

    dipesh

    from United Arab Emirates - February 21, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I will never recommend jet airways for any traveler, worst airline I ever flew. worst staff even supervisor and lady manager in Mumbai airport they don’t know what is service and they don’t deserve this position with this rude behavior with there passengers who is paying money for service.

    Teekhe

    from United States - February 8, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Jet Airways is a truly terrible airline. I booked a flight for 2 from Kochi to New Delhi. 2 weeks after booking they changed the flight time, which required me to change my itinerary. Then they cancelled the flight. When I called to inquire about how I would get my money back Jet Airways system indicated a 7 minute wait time. I am still waiting 22 minutes later. This is a 3rd rate airline. I suggest you avoid them. Crooks and incompetent timewasters. Perhaps they could change their name to Trump Airlines?

    Claire

    from United Kingdom - February 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Really poor cancellation policy, totally lacking in compassion. I came out to Canada with my wife as her mother was ill. I pre-booked a ticket back to the UK with Jet airways as I needed to show a return flight (I am not Canadian). My wife’s mother sadly died while we were here, and I needed to cancel the flight in order to stay for the funeral. They charged me $ 325 Canadian to cancel – and would not waive the fee under these very distressing circumstances. They are very cagey about their cancellation policy on their website, and display no information about actual charges. Upon emailing and phoning, apparently they waive cancellation fees for a bereavement if it is a ‘close family member’ only. This feels very much like close family to me. I want to support my wife and my father in law in their grief.

    Henry

    from Belgium - January 22, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    The flight itself was also not a pleasant one. The staff was very arrogant to the non-Indian people on this flight. I can only recommend to run away as quickly as you can if you see a sign of Jet Airways.

    Kalyan

    from United States - December 22, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I had purchased my air ticket on Jet Airways flight 9W610 from Kolkata to Mumbai for 15/12/2018 more than six months ago so that I can catch an international flight from Mumbai at 11:45PM on the same day. The Jet Airways flight was originally scheduled to depart Kolkata at 6PM and arrive Mumbai at 9PM. On 12 December morning, I received a text message from Jet Airways that the flight 9W610 has been rescheduled due to operational reasons to leave Kolkata at 7:45PM and arrive Mumbai at 10:40PM. As with the rescheduling it was impossible to catch the international flight at 11:45PM, I approached Jet Airways to change my booking to an earlier flight. They made me to pay not only the fare difference, but also the cancellation charge. They told ne it is Jet Airway’s policy to make the customer responsible if the flight is delayed by less than two hours even if the reason of the delay is on their part (in this case it was Operational Reasons). Later on, I came to know recently Jet Airways is in financial trouble. So, it may be an innovative business model on their part to generate extra money by rescheduling flights by just less than two hours so that they can squeeze extra money from some passengers. If couple of passengers per flight change their bookings, Jet Airways can pay their staff. Think twice before you book your next Jet Airways flight.

    View all Reviews

    SHARE