Japan Airlines

Last month, I flew with JAL with my kids to visit Japan. I have always flown with JAL and I always received an excellent customer service.
With my recent flight coming back to the US, I had THE best flight experience. During my 12 hours of flight, my youngest son started complaining that the temperature being a little hot and it was making him hard to sleep.
I used a in-flight booklet as a fan to make him comfortable. Then, suddenly, out of nowhere, a cabin attendant walked up to me to let me know that they lowered the temperature so I no longer needed to use a fan.
This gesture clearly shows that cabin attendants keep their eyes on us to make sure that we are having a comfortable flight.

When we landed in New York, a different cabin attendant walked up to me with a bag of snacks for kids just in case immigration get very busy at JFK and we might not be able to have time to do anything until our connecting flight–I don’t think I can get this level of customer services anywhere else.

JAL fare is set a bit expensive, but I’d much rather paying more than paying less and receive a poor service.
Oh one more thing.
JAL is usually on time. I’m really impressed.

We feel all the relief and favor when we approached JAL Team from Osaka, Kansai Airport to Itami Airport and Tokyo Haneda Airport. We made a mistake on our connecting flight. My friend Sheryl Collanto and I went to Osaka Kansai Airport instead of Itami for a connecting flight bound to Haneda airport. From 8:30am flight, we reached Kansai airport around 7am am. From there we need to rush going to Itami airport. When we reached Itami, it’s already 8:25 am and we lost the chance to board our flight. Japan Airline crew helped us board for the next schedule by 9:30am because our next flight is 11:30am. We need to be at Haneda Airport at least 1 hour before our flight. JAL crew assisted us and even carry my luggages until the boarding gate for our flight from Tokyo to Singapore. Japan Airline crew members are all very welcoming and so very helpful. They got superb service. They are highly recommendable. We experience a very efficient team. As for our flight experience, I can say it is smooth and perfect landing.

There is no doubt that JAL has been awarded as Best Economy Class Seat of 2015 by one of he world’s airline and airport review and ranking guide company. I can say that as I experienced it by myself with my previous flight on 14-February-2016 from Manila to Tokyo through their Boeing 767-300ER (flight JL746; seat 55K). I can feel the difference comparing to my previous flights with JAL on their economy class, there is definitely a very obvious increase in their legroom as per their advertisement on their website dubbed as JAL Sky Wider. JAL Sky Wider has the followign features: (1) up to 10 cm MORE LEGROOM due to a wider seat pitch (approx 7 cm) and slimmer seats; (2) WIDER seats and (3) EXTENSIVE STORAGE CAPABILITIES including accessory holders and plastic bottle holders (http://www.jal.co.jp/en/airline_awards/2015/).

Unlike with some airlines, JAL does not mean making money only but it truly upholds Japanese hospitality towards its guests and keeping on improving its services to let its customers feel that they are an important partner to the success and future of the airline.

I flew Japan Airlines on January 19th from LAX to Tokyo and then on to Ho Chi Minh City Vietnam. The LAX to Tokyo was a fabulous trip in premium economy. The flight attendants were the sweetest ever and we’re so very attentive. Please pass on my thanks to them. Barbara Lanan Clark

This was my first long trip from SIN to HND to KIX and from NRT to SIN. The cabin crews were very good and efficient. Ground staffs are also very friendly and helpful during my check-in. Seats are okay and not squeezy and you have space to move. In-flight entertainment are good with some of the up to date movies and the food served are nice too.